ChangeGear Service Desk vs. SysAid
ChangeGear Service Desk vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
ChangeGear Service Desk | SysAid | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ChangeGear Service Desk | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | SysAid | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | 8.0 (1 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
ChangeGear Service Desk | SysAid | |
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Likelihood to Recommend | Serviceaide | SysAid Technologies |
Pros | Serviceaide | SysAid Technologies |
Cons | Serviceaide | SysAid Technologies |
Likelihood to Renew | Serviceaide No answers on this topic | SysAid Technologies |
Usability | Serviceaide | SysAid Technologies |
Reliability and Availability | Serviceaide No answers on this topic | SysAid Technologies |
Performance | Serviceaide No answers on this topic | SysAid Technologies |
Support Rating | Serviceaide No answers on this topic | SysAid Technologies |
In-Person Training | Serviceaide No answers on this topic | SysAid Technologies |
Online Training | Serviceaide No answers on this topic | SysAid Technologies |
Implementation Rating | Serviceaide No answers on this topic | SysAid Technologies |
Alternatives Considered | Serviceaide | SysAid Technologies |
Contract Terms and Pricing Model | Serviceaide No answers on this topic | SysAid Technologies |
Scalability | Serviceaide No answers on this topic | SysAid Technologies |
Professional Services | Serviceaide No answers on this topic | SysAid Technologies |
Return on Investment | Serviceaide | SysAid Technologies |
ScreenShots | ChangeGear Service Desk Screenshots | SysAid Screenshots |