ChannelReply vs. Vendavo

When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.

Incentivized

Vendavo is well suited for large organizations with complex pricing scenarios. Vendavo is very flexible to implement to different businesses. Global processes can be done in Vendavo with a single instance on most occasions with diverse business processes without compromising much of the current business processes.

Incentivized

• Easy setup
• No additional click for the emails
• Both-side communication

Incentivized

• The charts and graphs that you can pull from Vendavo are easy to read, and easy to work with.
• Reporting - You can save individual reports and run them consistently. They are also easy to tweak for a more specific application.
• Export capabilities were great, it was easy to grab data from Vendavo.

Incentivized

• The email logs should be tracked
• More integrated communication
• Details should be monitored

Incentivized

• Improve import function in the Profit Analyzer for bulk parts. Handles large part imports slowly.

Incentivized

I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.

Incentivized

Support was not very responsive, and required added costs.

Incentivized

Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.

Incentivized

I preferred Vendavo, but my price manager migrated to Tableau. I think because of the licencing costs of vendavo?

Incentivized

• Faster repsonse time
• Recorded communication on both end
• One-tab usage

Incentivized

• Helped drive better business decisions.
• Increase in overall margin.
• Better understanding of specific markets.

Incentivized