What users are saying about
Chartbeat
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 92 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Testing and Experimentation

Chartbeat
Feature Set Not Supported
N/A

8.3
Explore by Omniconvert
83%
Explore by Omniconvert ranks higher in 4/4 features
Explore by Omniconvert ranks higher in 4/4 features
Split URL testing

N/A
0 Ratings

9.0
90%
1 Rating
Multivariate testing

N/A
0 Ratings

5.0
50%
1 Rating
Visual / WYSIWYG editor

N/A
0 Ratings

9.0
90%
1 Rating
Experiment workflow and approval

N/A
0 Ratings

10.0
100%
1 Rating
Audience Segmentation & Targeting

Chartbeat
Feature Set Not Supported
N/A

9.0
Explore by Omniconvert
90%
Explore by Omniconvert ranks higher in 2/2 features
Explore by Omniconvert ranks higher in 2/2 features
Standard visitor segmentation

N/A
0 Ratings

8.0
80%
1 Rating
Website personalization

N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Explore by Omniconvert is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.1
Chartbeat
91%
54 Ratings

10.0
Explore by Omniconvert
100%
1 Rating
Likelihood to Renew

10.0
Chartbeat
100%
5 Ratings

Explore by Omniconvert
N/A
0 Ratings
Usability

8.7
Chartbeat
87%
45 Ratings

Explore by Omniconvert
N/A
0 Ratings
Support Rating

8.0
Chartbeat
80%
11 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Recommend
Chartbeat
If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
Sustainability Reporter
WWDOnline Media, 501-1000 employees
Explore by Omniconvert
If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pros
Chartbeat
- Provides easy at-a-glance look at what people are reading right now
- Heads-up Display allows you to make sure the homepage is showing the content people want to read
- Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability

Verified User
Professional in Other
Newspapers Company, 1001-5000 employeesExplore by Omniconvert
- Conversion optimization.
- Website personalization.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Cons
Chartbeat
- Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
- More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
- Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.

Verified User
Director in Other
Publishing Company, 1001-5000 employeesExplore by Omniconvert
- The learning curve could be easier.
- Improve onboarding.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pricing Details
Chartbeat
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Chartbeat Editions & Modules
—
Additional Pricing Details
—Explore by Omniconvert
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
Explore by Omniconvert Editions & Modules
Edition
50 000 tested views | $1671 |
---|---|
700 000 tested views | $12081 |
5 000 000 tested views | $46581 |
- per month
Additional Pricing Details
—Likelihood to Renew
Chartbeat
Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.

Verified User
Contributor in Other
Writing and Editing Company, 1-10 employeesExplore by Omniconvert
No score
No answers yet
No answers on this topic
Usability
Chartbeat
Chartbeat 8.7
Based on 45 answers
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed

Verified User
Team Lead in Other
Media Production Company, 1-10 employeesExplore by Omniconvert
No score
No answers yet
No answers on this topic
Support Rating
Chartbeat
Chartbeat 8.0
Based on 11 answers
I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
Editor
Birmingham MailNewspapers, 51-200 employees
Explore by Omniconvert
Explore by Omniconvert 10.0
Based on 2 answers
They have been polite and good about updates.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Alternatives Considered
Chartbeat
Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
Director
Tribune PublishingNewspapers, 1001-5000 employees
Explore by Omniconvert
Unless has an easier learning curve but they have different features. Their personalization is similar though.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Return on Investment
Chartbeat
- I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
- Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.

Verified User
Professional in Other
Online Media Company, 5001-10,000 employeesExplore by Omniconvert
- Personalization from referral sites has been an improvement to ROI.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees