What users are saying about
18 Ratings
9 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Workforce Analytics

    7.1

    ChartHop

    71%

    OnShift

    Feature Set Not Supported
    N/A
    ChartHop ranks higher in 9/9 features

    Automated data collection

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Data analysis

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Data integration

    5.6
    56%
    4 Ratings
    N/A
    0 Ratings

    Predictive analytics

    6.7
    67%
    3 Ratings
    N/A
    0 Ratings

    Benchmarking

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Report designer

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Pre-built content

    6.6
    66%
    5 Ratings
    N/A
    0 Ratings

    Data management

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Self-service insights

    7.3
    73%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • OnShift is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.9

    ChartHop

    79%
    6 Ratings
    8.8

    OnShift

    88%
    5 Ratings

    Support Rating

    ChartHop

    N/A
    0 Ratings
    10.0

    OnShift

    100%
    2 Ratings

    Likelihood to Recommend

    ChartHop

    Not Suited - The tool is suited for organizations with an employee count of more than >500. There are much cheaper tools out there for a company size of below 500 employees. Integration with other tools can be improved. Suited - From an admin POV who sometimes works closely with HRs, customization and storing information is great.
    Read full review

    OnShift

    OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
    Read full review

    Pros

    ChartHop

    • The org chart is very easy to use
    • It can be integrated into other things like internal company websites
    • The UI looks nice
    Read full review

    OnShift

    • Scheduling - ease of creating, managing, modifying schedules.
    • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
    • Communicate to employees regarding open shifts, share open shifts with staff.
    • Send mass texts to employees as needed.
    Read full review

    Cons

    ChartHop

    • It took us a lot of time to implement and onboard this tool. Though we love the tool now, the onboarding could have been smoother.
    • UI looks outdated, room for improvement. Difficult to navigate.
    Read full review

    OnShift

    • Problems with app permission
    • Could be more robust
    Read full review

    Pricing Details

    ChartHop

    Starting Price

    Editions & Modules

    ChartHop editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      OnShift

      Starting Price

      Editions & Modules

      OnShift editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        ChartHop

        No answers on this topic

        OnShift

        OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
        Read full review

        Alternatives Considered

        ChartHop

        This is a whole new ball game with Charthop, there was not the options we have on charthop on adp
        Read full review

        OnShift

        Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
        Read full review

        Return on Investment

        ChartHop

        • Positively helps understanding the whole company structure
        • Positive impact on effectively announcing employee changes to the entire company
        Read full review

        OnShift

        • Major the performance of the agents.
        • Easily communicating with employees regarding open shifts
        • Calculating the payroll of every one of the organization
        Read full review

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