Chat2Desk vs. Jira Service Management
Chat2Desk vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Chat2Desk | Jira Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | Jira Service Management | |
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Likelihood to Recommend | - (0 ratings) | 5.7 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 9.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (25 ratings) |
Chat2Desk | Jira Service Management | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | Atlassian |
Pros | Chat2Desk No answers on this topic | Atlassian |
Cons | Chat2Desk No answers on this topic | Atlassian |
Usability | Chat2Desk No answers on this topic | Atlassian |
Support Rating | Chat2Desk No answers on this topic | Atlassian |
Alternatives Considered | Chat2Desk No answers on this topic | Atlassian |
Return on Investment | Chat2Desk No answers on this topic | Atlassian |
ScreenShots | Chat2Desk Screenshots | Jira Service Management Screenshots |