Jira Service Management (Jira Service Desk)

Jira Service Management (Jira Service Desk) Competitors and Alternatives

About TrustRadius Scoring
Score 8.3 out of 100

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Most Commonly Compared to Jira Service Management (Jira Service Desk)

Best Jira Service Management (Jira Service Desk) Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Agiloft Flexible Service Desk Suite

Popular Integrations

There is not enough information to display integrations.

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the NinjaOne (formerly NinjaRMM)

Popular Integrations

There is not enough information to display integrations.

Atera

About TrustRadius Scoring
Score 8.7 out of 100

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices. Users pay per technician. The vendor states the platform features: Thousands of paying users in over 75 countriesFree trial, no credit card or…

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Atera

Popular Integrations

There is not enough information to display integrations.

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Higher Rated Features

  • Change management
  • ITSM reports and dashboards
  • Self-service tools

Popular Integrations

There is not enough information to display integrations.

Best Jira Service Management (Jira Service Desk) Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Agiloft Flexible Service Desk Suite

Popular Integrations

There is not enough information to display integrations.

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the NinjaOne (formerly NinjaRMM)

Popular Integrations

There is not enough information to display integrations.

Atera

About TrustRadius Scoring
Score 8.7 out of 100

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices. Users pay per technician. The vendor states the platform features: Thousands of paying users in over 75 countriesFree trial, no credit card or…

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Atera

Popular Integrations

There is not enough information to display integrations.

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Higher Rated Features

  • Change management
  • Change requests repository
  • ITSM collaboration and documentation

Popular Integrations

There is not enough information to display integrations.

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Spiceworks Help Desk

Popular Integrations

There is not enough information to display integrations.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Change management
  • Self-service tools

Popular Integrations

There is not enough information to display integrations.

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • Change management
  • Self-service tools
  • ITSM reports and dashboards

Popular Integrations

There is not enough information to display integrations.

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Microsoft System Center

Popular Integrations

There is not enough information to display integrations.

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Change management
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • Change management
  • ITSM reports and dashboards

Popular Integrations

There is not enough information to display integrations.

Best Jira Service Management (Jira Service Desk) Alternatives for Enterprises

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Higher Rated Features

  • Change management
  • Change requests repository
  • ITSM collaboration and documentation

Popular Integrations

There is not enough information to display integrations.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Change management
  • Self-service tools

Popular Integrations

There is not enough information to display integrations.

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

Higher Rated Features

  • Change management
  • ITSM reports and dashboards
  • Change requests repository

Popular Integrations

There is not enough information to display integrations.

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • Change management
  • Self-service tools
  • ITSM reports and dashboards

Popular Integrations

There is not enough information to display integrations.

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the Microsoft System Center

Popular Integrations

There is not enough information to display integrations.

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Change management
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • Change management
  • ITSM reports and dashboards

Popular Integrations

There is not enough information to display integrations.

TOPdesk

About TrustRadius Scoring
Score 8.4 out of 100

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

Customers are more satisfied with the features of Jira Service Management (Jira Service Desk) than the TOPdesk

Popular Integrations

There is not enough information to display integrations.

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • ITSM collaboration and documentation
  • Self-service tools

Popular Integrations

There is not enough information to display integrations.

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

Higher Rated Features

  • Change management
  • ITSM reports and dashboards
  • Self-service tools

Popular Integrations

There is not enough information to display integrations.