TrustRadius

ChatBeacon vs. Click2Magic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 9.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
Click2Magic
Score 8.0 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
Pricing
ChatBeaconClick2Magic
Editions & Modules
No answers on this topic
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Offerings
Pricing Offerings
ChatBeaconClick2Magic
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$39 Per Seat/Month, Billed Annually.
Additional Details——
More Pricing Information
Community Pulse
ChatBeaconClick2Magic
Top Pros
Top Cons

No answers on this topic

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ChatBeaconClick2Magic
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User Ratings
ChatBeaconClick2Magic
Likelihood to Recommend
6.0
(1 ratings)
9.7
(5 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChatBeaconClick2Magic
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
It is best suited for sales, marketplaces, and customer support.
Savitri Nayani | TrustRadius Reviewer
Savitri Nayani
Digital Marketing Executive
Read full review
Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
  • Personalized conversations
  • CRM integration
  • Powerful archives
Maanav Raj | TrustRadius Reviewer
Maanav Raj
Digital Marketing Executive
Read full review
Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
  • This live chat app is easy to use and implement. No complexity!
Sai Pratyush | TrustRadius Reviewer
Sai Pratyush
Software Developer
Read full review
Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
No answers on this topic
Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
Shaik Imran | TrustRadius Reviewer
Shaik Imran
Search Engine Optimization Analyst
Read full review
Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer
Ramya jamanjyothi
Digital Marketing Intern
Read full review
ScreenShots

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat