ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…
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Zoom Contact Center
Score 9.2 out of 10
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Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
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Pricing
ChatBot
Zoom Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatBot
Zoom Contact Center
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
ChatBot
Zoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
ChatBot
-
Ratings
Zoom Contact Center
7.6
11 Ratings
9% below category average
Agent dashboard
00 Ratings
7.711 Ratings
Validate callers
00 Ratings
7.28 Ratings
Outbound response
00 Ratings
7.98 Ratings
Call forwarding
00 Ratings
7.07 Ratings
Click-to-call (CTC)
00 Ratings
7.96 Ratings
Warm transfer
00 Ratings
8.411 Ratings
Predictive dialing
00 Ratings
7.46 Ratings
Interactive voice response
00 Ratings
8.39 Ratings
REST APIs
00 Ratings
7.17 Ratings
Call scripts
00 Ratings
7.38 Ratings
Call tracking
00 Ratings
7.411 Ratings
Multichannel integration
00 Ratings
8.310 Ratings
CRM software integration
00 Ratings
6.86 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B