TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatfuel

    Score9.9 out of 10
    N/AChatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

    $15

    per month

    SecurID

    Score8 out of 10
    N/ASecurID, a company and solution suite from RSA, is an identity and access management suite supporting access management, authentication, and identity governance.

    $2

    per month per user

    Pricing
    ChatfuelSecurID
    Editions & Modules
    Pro
    $15
    per month
    Free
    Free
    Premium
    Contact sales team
    Cloud
    $2
    per year per user
    Cloud Plus
    $4
    per year per user
    Cloud Premier
    $6
    per year per user
    Offerings
    Pricing Offerings
    ChatfuelSecurID
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChatfuelSecurID
    Considered Both Products
    Chatfuel
    No answer on this topic
    RSA Security
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ChatfuelSecurID
    Identity Management
    Comparison of Identity Management features of Chatfuel and SecurID
    Feature
    Chatfuel
    -
    Ratings
    SecurID
    8.7
    5 Ratings
    6% above category average
    ID-Management Access Control00 Ratings8.64 Ratings
    ID Management Single-Sign On (SSO)00 Ratings8.64 Ratings
    Multi-Factor Authentication00 Ratings9.05 Ratings
    Password Management00 Ratings8.74 Ratings
    Account Provisioning and De-provisioning00 Ratings8.34 Ratings
    ID Management Workflow Automation00 Ratings8.64 Ratings
    ID Risk Management00 Ratings8.64 Ratings
    Best Alternatives
    ChatfuelSecurID
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    JumpCloud
    Score9.3 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    OneLogin by One Identity
    Score9.4 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    RSA Access Manager (Discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatfuelSecurID
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.2
    (21 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    7.7
    (3 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ChatfuelSecurID
    Likelihood to Recommend
    Chatfuel
    Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
    Incentivized
    Read full review
    RSA Security
    Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.
    Incentivized
    Read full review
    Pros
    Chatfuel
    • Easy to use without experience
    • Cost vs. benefit ratio very good
    • Integrations possible through API
    • Conversion funnels can be created
    Incentivized
    Read full review
    RSA Security
    • RSA Authentication Manager is easy to deploy and configure.
    • It is a scalable solution meant for a large enterprise.
    • Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging.
    • It has a very nice console with good administrative and troubleshooting options.
    • Reliable security for VPN, applications, and wifi.
    Incentivized
    Read full review
    Cons
    Chatfuel
    • Setting it up is time-consuming.
    Incentivized
    Read full review
    RSA Security
    • Slow to provide updates to latest operating system versions.
    • While the GUI is clean and easy to use, it does look very dated.
    • There is not an option for a temporary code to log in. It would be nice for situations where you are at a remote site but don't have your device (laptop, phone, etc.) with you, as well as other situations.
    Incentivized
    Read full review
    Likelihood to Renew
    Chatfuel
    No answers on this topic
    RSA Security
    Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.
    Incentivized
    Read full review
    Usability
    Chatfuel
    No answers on this topic
    RSA Security
    Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.
    Incentivized
    Read full review
    Support Rating
    Chatfuel
    I haven't dealt with the support channel, so I cannot provide a full review for this
    Incentivized
    Read full review
    RSA Security
    Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.
    Incentivized
    Read full review
    Alternatives Considered
    Chatfuel
    Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
    Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
    AIVO has no option to create conversation flows if not through keywords.
    Incentivized
    Read full review
    RSA Security
    Overall MS AAD is good but we have had a few too many reliability issues with the product that have lead to enterprise authentication outages over the last year. The Senior executives have a preference on Securid to be more reliable than MS AAD. SecurID does a better job in Integration for legacy on-premise applications for instance.
    Incentivized
    Read full review
    Return on Investment
    Chatfuel
    • It helped overall with visitor engagement.
    Incentivized
    Read full review
    RSA Security
    • Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance.
    • Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system.
    • RSA SecurID has helped us with our compliance audits.
    Incentivized
    Read full review
    ScreenShots