What users are saying about
6 Ratings
24 Ratings
6 Ratings
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Score 8.4 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Attribute Ratings

  • Tidio is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Chatfuel

90%
3 Ratings
10.0

Tidio

100%
1 Rating

Support Rating

7.7

Chatfuel

77%
3 Ratings

Tidio

N/A
0 Ratings

Likelihood to Recommend

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Anonymous | TrustRadius Reviewer

Tidio

It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
Jonathan Rockett | TrustRadius Reviewer

Pros

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Jorge Guevara | TrustRadius Reviewer

Tidio

  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Jonathan Rockett | TrustRadius Reviewer

Cons

Chatfuel

  • Setting it up is time-consuming.
Anonymous | TrustRadius Reviewer

Tidio

  • A built in call tracking module would be great.
Jonathan Rockett | TrustRadius Reviewer

Pricing Details

Chatfuel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. none
  2. per month
  3. none
Additional Pricing Details

Tidio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$49 per month

Tidio Editions & Modules

Edition
Chatbot49.001
Communicator19.001
  1. per month
Additional Pricing Details

Support Rating

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this
Anonymous | TrustRadius Reviewer

Tidio

No score
No answers yet
No answers on this topic

Alternatives Considered

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer

Tidio

Jonathan Rockett | TrustRadius Reviewer

Return on Investment

Chatfuel

  • It helped overall with visitor engagement.
Anonymous | TrustRadius Reviewer

Tidio

  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
Jonathan Rockett | TrustRadius Reviewer

Screenshots

Chatfuel

Tidio

Add comparison