TrustRadius

ChatInsight.AI vs. Genesys Cloud AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatInsight.AI
Score 0.0 out of 10
N/A
ChatInsight, an AI-powered Q&A chatbot, utilizes the Large Language Model (LLM) to offer multilingual and 24/7 consulting services based on semantic understanding. It can be trained with a customized knowledge base to answer enterprise-specific questions that makes further breakthrough on large language models like ChatGPT. It extends to various applications such as sales consultation, customer support, training, pre-sales, and post-sales inquiries according to the business's…N/A
Genesys Cloud AI
Score 5.6 out of 10
N/A
Based on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.N/A
Pricing
ChatInsight.AIGenesys Cloud AI
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatInsight.AIGenesys Cloud AI
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatInsight.AIGenesys Cloud AI
Best Alternatives
ChatInsight.AIGenesys Cloud AI
Small Businesses
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Medium-sized Companies
Genesys DX (discontinued)
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Score 10.0 out of 10
Piper the AI SDR by Qualified
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Score 9.0 out of 10
Enterprises
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Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 4.0 out of 10
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User Ratings
ChatInsight.AIGenesys Cloud AI
Likelihood to Recommend
-
(0 ratings)
8.5
(15 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
ChatInsight.AIGenesys Cloud AI
Likelihood to Recommend
Sand Studio
No answers on this topic
Genesys
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
Verified User
Anonymous
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Pros
Sand Studio
No answers on this topic
Genesys
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
AJ
Abhishek Jain
Programmer Analyst
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Cons
Sand Studio
No answers on this topic
Genesys
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
Verified User
Anonymous
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Support Rating
Sand Studio
No answers on this topic
Genesys
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
Verified User
Anonymous
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Alternatives Considered
Sand Studio
No answers on this topic
Genesys
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
Deepak Kumar | TrustRadius Reviewer
Deepak Kumar
Senior Developer
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Return on Investment
Sand Studio
No answers on this topic
Genesys
  • There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
  • There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.
Verified User
Anonymous
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ScreenShots

ChatInsight.AI Screenshots

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