TrustRadius

Chatter (discontinued) vs. Ment by Epistema

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatter (discontinued)
Score 9.3 out of 10
N/A
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A
Ment by Epistema
Score 0.0 out of 10
N/A
Epistema, headquartered in Tel-Aviv, offers Ment, an AI-driven BI tool designed to integrate with a company's collaboration app (e.g. Slack) to provide better peer understanding and improve workplace decisions.N/A
Pricing
Chatter (discontinued)Ment by Epistema
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chatter (discontinued)Ment by Epistema
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Chatter (discontinued)Ment by Epistema
Considered Both Products
Chatter (discontinued)
Yolanda Pouwels | TrustRadius Reviewer
Yolanda Pouwels
Software Engineer
Chose Chatter (discontinued)
Chatter is an excellent tool that provides advanced collaboration methods and let us share our files efficiently in a fast way.
Verified User
Anonymous
Chose Chatter (discontinued)
Slack, Hangouts, there are a ton of messaging/social apps out there. Overall, I like to use Slack and Hangouts more as a messaging tool. However, when there are certain things that HAVE to get done within Salesforce, I can totally understand why Chatter would be important. When …
Siddarth Upadhya | TrustRadius Reviewer
Siddarth Upadhya
Manager, Global Business Alliance
Chose Chatter (discontinued)
We were using Skype for business before, but Skype was mostly good at team communication and sharing activities/updates only. Since we started using Salesforce, we got the best option by using Chatter's added advantages. By using it we don't miss any action items. It's a …
Verified User
Anonymous
Chose Chatter (discontinued)
Because Chatter is tied into our CRM I feel it is easier to use. Teams is better for instant answers and chats. Chatter is better for a data storage of ideas and answers. While they both have there advantages It is hard to say which is more valuable on their own.
JK
Joe Keating
Business Development Manager
Chose Chatter (discontinued)
Chatter is a solid tool within Salesforce. Slack has become more commonplace within our organization, but the fastest way to find out what is going on within an account or opportunity is to check the Chatter feed. I think there are different uses for each of the tools, but …
Alex Brielmann | TrustRadius Reviewer
Alex Brielmann
Director Sales Operations
Chose Chatter (discontinued)
Slack utterly dominates chatter. Slack is searchable, has the use of channels. When you can sync it with Salesforce (there are multiple ways to automate alerts or notifications to be sent from Salesforce to Slack), it renders Chatter useless. Slack makes me never want to use …
BH
Brett Horton
Finance Manager
Chose Chatter (discontinued)
Chatter is simply the most accessible, user-friendly, and convenient on the go platform we enjoy utilizing daily to help our company grow and boost overall revenue. Without the many features, Salesforce offers daily. We would be unable to capitalize on many lead and application …
Mauricio Belmonte Mireles | TrustRadius Reviewer
Mauricio Belmonte Mireles
Commercial Account Executive
Chose Chatter (discontinued)
We are using Chatter just because it is integrated with SFDC, and we use SFDC as our CRM. We use other communication tools as well. You can find communication tools in many applications and platforms, I recommend using the very specific ones, like Chatter, for only the teams …
Verified User
Anonymous
Chose Chatter (discontinued)
There's a variety of communication tools available for selection out in the market place but I like the easy to navigate system of Chatter. I think there's a whole bunch of more features available in Chatter that I currently do not utilize but I think it's a good robust option.
Verified User
Anonymous
Chose Chatter (discontinued)
Very similar but I'll give Chatter the advantage because of the different areas and notifications that come with it.
Claudia Dominguez | TrustRadius Reviewer
Claudia Dominguez
National Sales Account Supervisor
Chose Chatter (discontinued)
We also use Teams. Chatter is very helpful in that I can directly tag any object in our CRM. Instead of taking email requests for admin needs, I have added a Chatter process builder that helps me manage requests. If the case calls for a report to be made, I am able to tag the …
Verified User
Anonymous
Chose Chatter (discontinued)
It is easier to use Slack for all external communication, but Salesforce is better for team communication.
TC
Ted Cook
IT director\System Administrator
Chose Chatter (discontinued)
Chatter has a better UI interface and offers more customization.
Verified User
Anonymous
Chose Chatter (discontinued)
We have also tried to use Slack and Service Now. Service Now simply did not have the features we needed. Slack was useful but not nearly as good for the end users who simply want very simple. Slack confused the end user which caused them frustration, which also meant they did …
Verified User
Anonymous
Chose Chatter (discontinued)
It is tough because there are several applications that allow for internal communication among teams. Chatter, however, is the only one that's native to Salesforce and allows for all communication to be attached to their respective artifacts. We use Slack in addition to Chatter …
Verified User
Anonymous
Chose Chatter (discontinued)
Not much differential between these services. Better off integrating with more popular solutions via API.
Verified User
Anonymous
Chose Chatter (discontinued)
Chatter allows you to converse in SFDC which is the core of any sales organization. Keeps everything under one roof.
Verified User
Anonymous
Chose Chatter (discontinued)
I personally like Google Hangouts more due to the flow of conversations. I find it a much more efficient way to speak back and forth with work colleagues, other than face-to-face of course. But, as a manager I could see how Chatter would be useful to use when managing pipeline.
Verified User
Anonymous
Chose Chatter (discontinued)
Chatter was within Salesforce already, so we simply went with it because it's attached and integrated well within Salesforce and Google Drive and Gmail.
EK
Evans Kyalo
Software Engineer
Chose Chatter (discontinued)
Chatter has more features than the two software listed above. In other terms, it can be seen as an updated version of the rest
Long Dai | TrustRadius Reviewer
Long Dai
Salesforce Administrator
Chose Chatter (discontinued)
I've never used any other embedded collaboration tool.
Pete Bennett ☁️ | TrustRadius Reviewer
Pete Bennett ☁️
Salesforce Administrator & Business Systems Analyst
Chose Chatter (discontinued)
Chatter is much more basic than other solutions, mainly, because it is not the core product for Salesforce. It is great for basic communication needs, but if you are looking for a much more robust solution then I would recommend using an application that is more focused on …
Ment by Epistema

No answer on this topic

Features
Chatter (discontinued)Ment by Epistema
Project Management
Comparison of Project Management features of Product A and Product B
Chatter (discontinued)
8.3
Ratings
7% above category average
Ment by Epistema
-
Ratings
Task Management8.80 Ratings00 Ratings
Gantt Charts8.00 Ratings00 Ratings
Scheduling7.90 Ratings00 Ratings
Workflow Automation8.90 Ratings00 Ratings
Mobile Access8.00 Ratings00 Ratings
Search7.90 Ratings00 Ratings
Visual planning tools8.80 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Chatter (discontinued)
8.4
Ratings
5% above category average
Ment by Epistema
-
Ratings
Chat9.00 Ratings00 Ratings
Notifications7.10 Ratings00 Ratings
Discussions8.10 Ratings00 Ratings
Surveys8.00 Ratings00 Ratings
Internal knowledgebase8.00 Ratings00 Ratings
Integrates with GoToMeeting9.00 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.90 Ratings00 Ratings
Integrates with Outlook9.00 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Chatter (discontinued)
8.5
Ratings
5% above category average
Ment by Epistema
-
Ratings
Versioning8.80 Ratings00 Ratings
Video files8.80 Ratings00 Ratings
Audio files7.90 Ratings00 Ratings
Document collaboration8.90 Ratings00 Ratings
Access control8.00 Ratings00 Ratings
Advanced security features8.90 Ratings00 Ratings
Integrates with Google Drive9.00 Ratings00 Ratings
Device sync8.00 Ratings00 Ratings
Best Alternatives
Chatter (discontinued)Ment by Epistema
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chatter (discontinued)Ment by Epistema
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
8.1
(0 ratings)
-
(0 ratings)
Usability
7.3
(0 ratings)
-
(0 ratings)
Support Rating
7.6
(0 ratings)
-
(0 ratings)
User Testimonials
Chatter (discontinued)Ment by Epistema
Likelihood to Recommend
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer
Yolanda Pouwels
Software Engineer
Read full review
No answers on this topic
Pros
  • Keeping track of all activities.
  • Helps sharing files or syncing any data.
  • Its being mobile is best for our sales managers to keep an track while traveling.
  • Showing a score for the level of opportunity helps to prioritize the sales funnel.
Siddarth Upadhya | TrustRadius Reviewer
Siddarth Upadhya
Manager, Global Business Alliance
Read full review
No answers on this topic
Cons
  • As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice.
  • If Chatter license users could have a bit more access to view reports, that could be utilized more by us.
Claudia Dominguez | TrustRadius Reviewer
Claudia Dominguez
National Sales Account Supervisor
Read full review
No answers on this topic
Likelihood to Renew
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer
Joseph C. Chang
Senior IT Specialist
Read full review
No answers on this topic
Usability
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
I haven't had to use support often, but when I have Salesforce was very responsive. Like with all things Salesforce, it is easy to use and doesn't have too many issues, so I don't think that people will have to use support often, but if so, they are easy to work with and helpful within the product.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Because Chatter is tied into our CRM I feel it is easier to use. Teams is better for instant answers and chats. Chatter is better for a data storage of ideas and answers. While they both have there advantages It is hard to say which is more valuable on their own
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • This has had a very positive impact when it comes to verifying if proper communication has been had among teams. This helps us know when and what people have been informed of, which gives us the opportunity to regularly review our communication styles.
  • This has had a very positive impact when trying to find particular individuals in a very large company, and without any barriers.
  • This also provides a 'get networking' tool for new and existing individuals to the company, helping people gain influence and awareness among their stakeholders.
Glen Tylee | TrustRadius Reviewer
Glen Tylee
Systems Support Administrator
Read full review
No answers on this topic
ScreenShots

Ment by Epistema Screenshots

Screenshot of Here we see a snapshot of a question and the analytics of that question. Diving into who has collaborated on the issue and the health of the discussion over time.Screenshot of Here is a shot of a question and the top scored answers.Screenshot of This is view of the team's collaboration analytics so you can track over time the health of your team's communication and decision making.