Chatter: Get social within Salesforce!
April 04, 2020

Chatter: Get social within Salesforce!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Essentially the entire organization uses Chatter because of our use in Salesforce. Chatter is a great way to keep things organized, communicate directly in SFDC, and stay on top of our daily tasks. We have other ways to message each other internally, but sometimes it is nice (when it is Salesforce related) to be able to talk directly in Salesforce, and it leads to faster response time and things getting done within Salesforce at a more effective rate.

Pros

  • Chatter connects us internally quickly and efficiently.
  • Chatter helps us to maintain Salesforce hygiene.
  • Chatter helps us to keep track of what we need to get done.

Cons

  • Chatter can be difficult to understand. I'm sure there are plenty of features I've never used.
  • Chatter can be difficult to come back to and check, things move around sometimes.
  • Chatter can take more time than other conversation methods.
  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Slack, Hangouts, there are a ton of messaging/social apps out there. Overall, I like to use Slack and Hangouts more as a messaging tool. However, when there are certain things that HAVE to get done within Salesforce, I can totally understand why Chatter would be important. When I see that someone has reached out to me on Chatter, I immediately go look at it because it is less common. Perhaps Salesforce knows this, and that's why they talk about how efficient it can be to have a social tool within SFDC.
I haven't had to use support often, but when I have Salesforce was very responsive. Like with all things Salesforce, it is easy to use and doesn't have too many issues, so I don't think that people will have to use support often, but if so, they are easy to work with and helpful within the product.

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chatter (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Chatter (discontinued) again?

Yes

For those that use Salesforce (a pre-requisite of Chatter), you'll have the need to communicate about Salesforce topics often. Most of the time, Chatter is a great way to do this, as you can tag each other and comment all within Salesforce, rather than having to use external/additional applications. However, if you're a smaller company, or a company that uses other messaging apps frequently, you may find that people check those apps more than Chatter, and it may be easier to talk through those means.

Chatter (discontinued) Feature Ratings

Project Management
7.8
Task Management
8
Gantt Charts
Not Rated
Scheduling
9
Workflow Automation
8
Mobile Access
7
Search
9
Visual planning tools
6
Communication
9.0
Chat
10
Notifications
10
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
Not Rated
File Sharing & Management
9.3
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
8
Advanced security features
10
Integrates with Google Drive
9
Device sync
Not Rated

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