Chatter Review
October 08, 2019

Chatter Review

Claudia Dominguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

We use it in our department. With so many communication tools that are subject to change throughout the year, it is nice to have all of our CRM users connected in one place.

Pros

  • Notify users of posts.
  • Allow me as an admin to hold polls that help me prioritize what the org needs.
  • Organize different groups/committees throughout the department.

Cons

  • As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice.
  • If Chatter license users could have a bit more access to view reports, that could be utilized more by us.
  • Positively impacted our switch to Lightning as I am able to share information in one place.
We also use Teams. Chatter is very helpful in that I can directly tag any object in our CRM. Instead of taking email requests for admin needs, I have added a Chatter process builder that helps me manage requests. If the case calls for a report to be made, I am able to tag the new report in a comment.
My Accelerator coordinator, Debra Stamos was very helpful in not only educating me on the platform's extensive capabilities, but she was able to engage in conversation with some of our super users and get specific use cases for Chatter in our org. The program is also very user-friendly as far as the interface goes.

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

Yes

Chatter is well suited for general communication/announcements such as change management and training tools. It is also very helpful in getting feedback on a product or collaborating where users should see each other's responses. It is less appropriate for private/one-to-one communications.

Chatter (discontinued) Feature Ratings

Project Management
6.3
Task Management
8
Gantt Charts
Not Rated
Scheduling
1
Workflow Automation
7
Mobile Access
10
Search
10
Visual planning tools
2
Communication
9.0
Chat
10
Notifications
6
Discussions
8
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
9.0
Versioning
9
Video files
Not Rated
Audio files
Not Rated
Document collaboration
9
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Comments

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