Excellent tool for a growing business
Glen Tylee | TrustRadius Reviewer
April 30, 2019

Excellent tool for a growing business

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Chatter

We use Chatter to solve a number of problems in our department. One of the main purposes it has is to distribute the correct information to a wider team and have an ongoing conversation around points that are relevant to a specific topic for all to see. This can help reduce e-mail clutter and also provide a reference going forward. This is not only done with news articles relating to the company, but also major regulatory changes, procedural changes and general conversation.
  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
  • Possibly could go with a change of layout, a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.
  • Possibly to have certain people prioritized within a company's Chatter feed. So if the CEO has posted something, this appears first as a priority post for all to see, and then can be sent further down your feed once read.
  • Could possibly do with a feature to create an incentive for people to contribute more. There's still a lot of conversations that happens outside of Chatter that would be better suited for Chatter. There is an 'Influencer' feature but there is little known about this and has minimal meaning or purpose to most people.
  • This has had a very positive impact when it comes to verifying if proper communication has been had among teams. This helps us know when and what people have been informed of, which gives us the opportunity to regularly review our communication styles.
  • This has had a very positive impact when trying to find particular individuals in a very large company, and without any barriers.
  • This also provides a 'get networking' tool for new and existing individuals to the company, helping people gain influence and awareness among their stakeholders.
We saw Chatter as a more comprehensive tool and it was also part of the Salesforce family so it made sense to use this.
Chatter is very well suited for internal conversations around specific news topics and articles. It may however attract unnecessary conversation as some may treat it like Facebook. Chatter could possibly have a filter or something that reads what someone is about to post and then ask the user if this is a work related conversation.

Chatter Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
6
Mobile Access
10
Search
9
Visual planning tools
3
Chat
10
Notifications
9
Discussions
10
Surveys
7
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
7
Document collaboration
7
Access control
10
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
10