What users are saying about
45 Ratings
45 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Chatter

If you are using Salesforce then Chatter increases the benefits of Salesforce. It leads to improved communication between team members. It is also useful for understanding the background of customers and business for new employees. Users can also get regular updates on Opportunities or Accounts or Cases they are interested in without logging into Salesforce. As an example, if you are heading Sales in California, you can get updates on opportunities in your region in your inbox at the beginning of your day.
Naveen Gabrani profile photo

Feature Rating Comparison

Project Management

Chatter
7.6
Task Management
Chatter
5.8
Gantt Charts
Chatter
7.5
Scheduling
Chatter
8.8
Workflow Automation
Chatter
8.3
Mobile Access
Chatter
8.3
Search
Chatter
7.0
Visual planning tools
Chatter
7.6

Communication

Chatter
8.8
Chat
Chatter
9.0
Notifications
Chatter
9.0
Discussions
Chatter
8.9
Surveys
Chatter
8.3
Internal knowledgebase
Chatter
9.6
Integrates with GoToMeeting
Chatter
8.4
Integrates with Gmail and Google Hangouts
Chatter
8.8
Integrates with Outlook
Chatter
8.0

File Sharing & Management

Chatter
8.1
Versioning
Chatter
8.8
Video files
Chatter
7.1
Audio files
Chatter
8.0
Document collaboration
Chatter
7.6
Access control
Chatter
8.8
Advanced security features
Chatter
7.5
Integrates with Google Drive
Chatter
9.2
Device sync
Chatter
8.2

Pros

  • The ability to embed the Chatter feed on any Salesforce.com record. Having that context directly on the record in question is key. I've had a scenario of collaborating on the same records before and after implementing Chatter and after implementation my job became much easier.
  • Replying directly to the email notification about a Chatter message posts the reply directly to Chatter. This is very useful for a quick response while doing something else, without having to login to Salesforce.com. This is especially useful while on a smartphone.
  • Interface is very simple and easy to use. On any record where Chatter is supported, just expand the feed, @mention anybody who needs to be included, and write the message.
  • Ability to follow a record even if you're not directly included in a conversation, in order to see any updates. This is especially useful if you need to see when a record is updated and you have automatic updates set to post to Chatter.
No photo available

Cons

  • Have to log into Salesforce to use it
  • Allow use of hashtags to group chats
  • Sometimes not reliable
Ryan Tibbetts profile photo

Likelihood to Renew

Chatter8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang profile photo

Alternatives Considered

HipChat is better for chat functions. Outlook is generally better for anything else.
No photo available

Return on Investment

  • Less time spent emailing back and forth
Heather Fontaine Wagner profile photo

Pricing Details

Chatter

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details