What users are saying about
43 Ratings
43 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Chatter

It's great to use in your CRM database, especially Salesforce. It's built-in functionality and is super easy to get the hang of using. Items posted are automatically linked to the account you're dealing with.
Meagan Davenport profile photo

Feature Rating Comparison

Project Management

Chatter
7.6
Task Management
Chatter
5.7
Gantt Charts
Chatter
7.5
Scheduling
Chatter
8.8
Workflow Automation
Chatter
8.3
Mobile Access
Chatter
8.2
Search
Chatter
7.0
Visual planning tools
Chatter
7.6

Communication

Chatter
8.7
Chat
Chatter
8.8
Notifications
Chatter
8.8
Discussions
Chatter
8.8
Surveys
Chatter
8.3
Internal knowledgebase
Chatter
9.6
Integrates with GoToMeeting
Chatter
8.4
Integrates with Gmail and Google Hangouts
Chatter
8.8
Integrates with Outlook
Chatter
8.0

File Sharing & Management

Chatter
8.1
Versioning
Chatter
8.9
Video files
Chatter
6.9
Audio files
Chatter
8.0
Document collaboration
Chatter
7.6
Access control
Chatter
8.7
Advanced security features
Chatter
7.2
Integrates with Google Drive
Chatter
9.2
Device sync
Chatter
8.1

Pros

  • I like how easy to it is to post onto Chatter.
  • I also like that your organization can have many different chatter groups that you can follow.
  • I can bookmark or mute certain threads.
  • You can also take a poll within a thread as well as upload all kinds of files.
No photo available

Cons

  • When sharing a photo, it gives only a thumbnail, and if there are a series of photos (for instance, to share memories of a recent company-wide event) you have to click on each individual one to view it. It's tedious and could definitely be done better.
  • The Desktop Chatter application went away, and I found it really helpful so that I didn't have to log in to Chatter on Salesforce to check and see if anything new had been posted - it just came up in a feed on a separate little program. I miss that feature.
No photo available

Likelihood to Renew

Chatter8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang profile photo

Alternatives Considered

We actually use all of these products. They have similar features, but since our customer support and sales system works out of Salesforce, it made sense to include Chatter as part of that. They each add value to our company, even though some of the features are a bit redundant
No photo available

Return on Investment

  • I honestly can't speak to ROI in numbers because it's not part of my role to know such things.
  • Chatter has allowed us to communicate effectively across campuses on shared topics. For example, some of our campuses are being relocated, and team members in those areas have been able to ask questions and get feedback on the areas they are planning to move to.
  • Chatter has also helped boost morale, as we regularly use it to celebrate and share sales successes, birthdays, customers that have agreed to become references, etc. as well as share across campuses some fun things like Customer Service Week activities.
No photo available

Pricing Details

Chatter

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details