What users are saying about

Chatter

41 Ratings

Chatter

41 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

Chatter

If you are using Salesforce then Chatter increases the benefits of Salesforce. It leads to improved communication between team members. It is also useful for understanding the background of customers and business for new employees. Users can also get regular updates on Opportunities or Accounts or Cases they are interested in without logging into Salesforce. As an example, if you are heading Sales in California, you can get updates on opportunities in your region in your inbox at the beginning of your day.

Feature Rating Comparison

Project Management

Chatter
7.5
Task Management
Chatter
5.6
Gantt Charts
Chatter
7.5
Scheduling
Chatter
8.8
Workflow Automation
Chatter
8.3
Mobile Access
Chatter
7.9
Search
Chatter
6.6
Visual planning tools
Chatter
7.6

Communication

Chatter
8.6
Chat
Chatter
8.4
Notifications
Chatter
8.5
Discussions
Chatter
8.5
Surveys
Chatter
8.3
Internal knowledgebase
Chatter
9.6
Integrates with GoToMeeting
Chatter
8.4
Integrates with Gmail and Google Hangouts
Chatter
8.8
Integrates with Outlook
Chatter
7.9

File Sharing & Management

Chatter
8.0
Versioning
Chatter
8.9
Video files
Chatter
6.8
Audio files
Chatter
8.0
Document collaboration
Chatter
7.6
Access control
Chatter
8.7
Advanced security features
Chatter
6.9
Integrates with Google Drive
Chatter
9.2
Device sync
Chatter
8.1

Pros

  • You can tag people just like you would on social media (with the @ symbol).
  • Documentation!!! I love how this tracks exactly who's responsible for what.
  • It's a great way to show thanks/kudos - both from internal and external folks.

Cons

  • I haven't experienced any downsides with Chatter yet!

Likelihood to Renew

Chatter8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.

Alternatives Considered

We actually use all of these products. They have similar features, but since our customer support and sales system works out of Salesforce, it made sense to include Chatter as part of that. They each add value to our company, even though some of the features are a bit redundant

Return on Investment

  • Middling. The business has a habit of throwing technology at problems rather than looking at what it already has. Chatter could be far better utilised than it is right now.
  • There are some elements of process automation that is subtly making the lives of users better, I'm happy about this.
  • Gradually, users are adopting thanks, which is driving a much better atmosphere and spirit in the company.

Pricing Details

Chatter

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details