Check out my thoughts on Salesforce Chatter
August 26, 2019

Check out my thoughts on Salesforce Chatter

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

It is used by the sales and marketing teams to support updates or action items to ensure that everyone is on the same page. The ability to tag people and integrate Chatter or chat into opportunities and prospects makes it easy for the various teams to use it on a daily basis.
  • Communication. If you are deep in the SFDC ecosystem then Chatter becomes a default mechanism to stay in touch.
  • Updates. Salesforce is very good about keeping its users up to date with the latest ways to use their new tools.
  • More real-time aspects. Not sure if this can be changed, but Chatter feels very asynchronous in its style and not dynamic like other chat systems. More like how you get notified of a change to Google Docs vs Hangouts.
  • Feels a bit siloed and can be cluttered with how comments appear.
  • I'd say it is neutral ROI due to the fact that I personally didn't find Chatter to speed up my workflows. Often times it just felt like another tool I had to connect with teammates through instead of what most of us were used to like Hangouts or Slack.
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Never really tapped into the support team up
Not much differential between these services. Better off integrating with more popular solutions via API.
It works well if you are living within SFDC. However so many people have moved to Slack that it feels like double duty to use Chatter as well.

Chatter (discontinued) Feature Ratings

Task Management
7
Gantt Charts
7
Scheduling
7
Workflow Automation
7
Mobile Access
7
Search
7
Visual planning tools
7
Chat
8
Notifications
7
Discussions
8
Surveys
6
Internal knowledgebase
7
Integrates with GoToMeeting
7
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
6
Versioning
6
Video files
6
Audio files
6
Document collaboration
8
Access control
7
Advanced security features
6
Integrates with Google Drive
5
Device sync
7