Chime CRM vs. ServiceTitan

Chime CRM

4 Reviews and Ratings

ServiceTitan

44 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chime CRM	Score6.2 out of 10	N/A	According to the vendor, Chime is an all in one CRM solution suite. Chime aims to help users generate more leads, cultivate relationships with their customers, and encourage leads to close. Chime provides team management features, lead and customer management, and content management capabilities. The vendor provides many solutions for agents and teams of all sizes. Chime sends automated alerts when a new lead is entered, and users can also configure automatic reply emails for new leads.…	N/A
ServiceTitan	Score7.4 out of 10	N/A	ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…	$125 per technician/per month

Pricing

Chime CRM

ServiceTitan

No answers on this topic

ServiceTitan: $125
per technician/per month
ServiceTitan: $398
per month

Pricing Offerings
Chime CRM	ServiceTitan
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

$500 Website set up

Required

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Community Pulse
Key User Insights
	Chime CRM	ServiceTitan
Considered Both Products	Chime Technologies No answer on this topic	ServiceTitan No answer on this topic
	Would buy again
	No answers on this topic	63% Would buy again 5 Answers
	Delivers good value for the price
	No answers on this topic	80% Delivers good value for the price 4 Answers
	Happy with the feature set
	No answers on this topic	63% Happy with the feature set 5 Answers
	Lived up to sales and marketing promises
	No answers on this topic	50% Lived up to sales and marketing promises 3 Answers
	Implementation went as expected
No answers on this topic	33% Implementation went as expected 2 Answers

Best Alternatives
	Chime CRM	ServiceTitan
Small Businesses	Condo Control Score9 out of 10	Kickserv Score9.3 out of 10
Medium-sized Companies	Condo Control Score9 out of 10	No answers on this topic
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chime CRM	ServiceTitan
Likelihood to Recommend	3.0 (1 ratings)	3.5 (14 ratings)
Usability	- (0 ratings)	4.1 (2 ratings)

User Testimonials
	Chime CRM	ServiceTitan
Likelihood to Recommend	Chime Technologies Honestly, in my opinion, if they improved customer service had a checks an balance system for their employees things would be better. Having major issues with certain features and your only source of reprieve is the person who caused the issue is abominable I feel. Not sound. Justin Ferullo Realtor Read full review	ServiceTitan ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping. Incentivized James Goethe Customer Service Representative Read full review
Pros	Chime Technologies website listing promotion add ons Justin Ferullo Realtor Read full review	ServiceTitan Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here. Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however. Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple. Incentivized John Chavez Training Manager and Instructional Designer Read full review
Cons	Chime Technologies customer service costumer service follow through Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up Justin Ferullo Realtor Read full review	ServiceTitan We'd like to be able to text estimates (currently, email is the only function) We'd like to have audit trails on Customer and Location records (currently only at the job level) We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office. Incentivized Courtney Van Delden Septic System Specialist Read full review
Usability	Chime Technologies No answers on this topic	ServiceTitan I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs. Incentivized James Goethe Customer Service Representative Read full review
Alternatives Considered	Chime Technologies Sierra interactive Follow Up Boss Justin Ferullo Realtor Read full review	ServiceTitan autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them Brian Bleakley IT Project Services Manager Read full review
Return on Investment	Chime Technologies Good crm dialer being overcharged multiple times They dont do refunds just credits Justin Ferullo Realtor Read full review	ServiceTitan We can more effectively retain customers and send them offers if it's been a while since their last visit. Our cash flow has dramatically improved because now the technicians invoice everything. We can get estimates out the door within the hour, not days later. Incentivized Evan Rasmussen Marketing Coordinator Read full review
ScreenShots	Chime CRM Screenshots	ServiceTitan Screenshots