Likelihood to Recommend I would not recommend Chowly to any restaurant that is trying to push orders through to their POS from a third party delivery site. Any restaurant would be much better off finding a third party site that integrates directly with their POS. Using Chowly was more of a headache than it needed to be and our company switched to
Checkmate (also not great) after a year with Chowly.
Read full review One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
Read full review Pros Responsive support team Their team's knowledge of Toast POS Their sales team is aggressive and confident in their product Read full review Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business. Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training. Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well. Read full review Cons Promises of ways to avoid mapping errors were never followed through on Many mapping errors which required constant attention To use requires multiple hidden modifiers in Toast, clogging up the menu Read full review On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out. On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled. Read full review Usability Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Read full review Support Rating Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Read full review Alternatives Considered Chowly was not as good as
Checkmate , though I cannot in good faith recommend either. We ended up switching over to
Checkmate after a year with Chowly due to our dissatisfaction with the service.
Read full review Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Read full review Return on Investment Required a lot of attention from upper management to maintain Enabled orders from Caviar to go through to the POS without staff needing to enter the orders manually, saving on time and labor Due to frequent changes in our menu, Chowly could not handle these and needed to remap every single time there was a menu change. Read full review Bestsellers and slower items rise to the top in reporting features, making analysis quicker. Dramatically reduced server error Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other. Read full review ScreenShots