Chowly vs. Revel Systems

I would not recommend Chowly to any restaurant that is trying to push orders through to their POS from a third party delivery site. Any restaurant would be much better off finding a third party site that integrates directly with their POS. Using Chowly was more of a headache than it needed to be and our company switched to Checkmate (also not great) after a year with Chowly.

Incentivized

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous

Incentivized

• Responsive support team
• Their team's knowledge of Toast POS
• Their sales team is aggressive and confident in their product

Incentivized

• Revel Systems is a very simple POS to operate for our employees
• They are constantly improving and updating
• Revel has integrated with COMO
• Reporting is very straight forward and easy to use

Incentivized

• Promises of ways to avoid mapping errors were never followed through on
• Many mapping errors which required constant attention
• To use requires multiple hidden modifiers in Toast, clogging up the menu

Incentivized

• We experienced multiple system failures when first implementing Revel.
• Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
• Some reporting limitations that our finance department needed

Incentivized

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

Incentivized

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

Incentivized

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

Incentivized

Not for this one

Incentivized

Chowly was not as good as Checkmate, though I cannot in good faith recommend either. We ended up switching over to Checkmate after a year with Chowly due to our dissatisfaction with the service.

Incentivized

• Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
• Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

Incentivized

• Required a lot of attention from upper management to maintain
• Enabled orders from Caviar to go through to the POS without staff needing to enter the orders manually, saving on time and labor
• Due to frequent changes in our menu, Chowly could not handle these and needed to remap every single time there was a menu change.

Incentivized

• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

Incentivized