ChurnZero vs. ProteusEngage

ChurnZero

ProteusEngage

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChurnZero	Score 7.8 out of 10	N/A	ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…	N/A
ProteusEngage	Score 0.0 out of 10	N/A	ProteusEngage helps B2B companies simplify complex, high-stakes customer journeys by uniting complex sales, onboarding, and customer success. With automated playbooks, real-time engagement tracking, and collaboration, the solution helps teams close deals faster and onboard clients with confidence. With centralized workspaces, automated workflows, and real-time engagement insights, ProteusEngage aims to turn complex B2B journeys into predictable, scalable…	N/A

Pricing

ChurnZero

ProteusEngage

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ChurnZero	ProteusEngage
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$250 one-time fee

Additional Details

—

More Pricing Information

Community Pulse
	ChurnZero	ProteusEngage
Considered Both Products	ChurnZero AH Andrea Hall Director of Customer Success Chose ChurnZero Better UI and more affordable Incentivized Helpful? Verified User Anonymous Chose ChurnZero ChurnZero has better brand visibility and recognition among its competitors and that was one primary reason we selected ChurnZero. In addition, our leadership's affinity towards the platform (based on their past experiences) ensured we go with ChurnZero. While we were testing … Incentivized Helpful? Verified User Anonymous Chose ChurnZero ChurnZero seemed a little more geared towards our customer base and goals. Their onboarding was thorough and included (Gainsight's was not). Cost/Budget also came into the picture as well! Incentivized Helpful? Verified User Anonymous Chose ChurnZero Ive only ever used ChurnZero Incentivized Helpful? Jeremy Wingate Vice President, Revenue Chose ChurnZero ChurnZero was the perfect mix of tools and features at the right price. It has scaled as we've scaled and the new features they roll out are always industry firsts. Incentivized Helpful? KS Klaas Schippers Customer Success Operations Specialist Chose ChurnZero Gainsight is a great software, and a good alternative to ChurnZero. However for us, ChurnZero had made a number of key changes to their product suite that helped us decide for it over Gainsight. For instance the integrated AI text generator, the new round robin, enhanced note … Incentivized Helpful? Jean Mangum Senior Manager Chose ChurnZero More robust capabilities in integrations, churn scoring, and reporting dashboards. Incentivized Helpful? Wolf-Ekkehard Hindrichs Solutions Chose ChurnZero I like ChurnZero better -- I think Wrike is more aligned towards project management, but ChurnZero has great journeys Incentivized Helpful? CB Cydney Boel Senior Director of Customer Success Chose ChurnZero Gainsight CS and SmartKarrot Incentivized Helpful? Verified User Anonymous Chose ChurnZero During our assessment it was obvious that Churnzero offered more features that aligned with our business goals. Incentivized Helpful? RM Ryan McCallister Director of Customer Success Chose ChurnZero They are used for different things. They compliment one another Incentivized Helpful? EI Eden Ivie Director of Client Success Chose ChurnZero We've used several products such as HubSpot, Asana, and Chameleon. ChurnZero gave us all of the features we were looking for including product usage, health scores, automations, journeys, in app walk-throughs and in app announcements. We were able to replace several platforms … Incentivized Helpful? Verified User Anonymous Chose ChurnZero HubSport is quickly turning into a secondary platform for us. HubSpot functions much more as a task-oriented, call-as-much-as-possible, Sales system. Churn Zero far outpaces HS with its AI to summarize the account, and its ability to bring in outside data from Pendo, ZenDesk, … Incentivized Helpful? Brad Falvey CS Ops Manager Chose ChurnZero For Customer Success activities, ChurnZero is superior. Incentivized Helpful? Verified User Anonymous Chose ChurnZero We actually use both. We do not focus our usage of ChurnZero on the in-app functionality (that is something we do with Pendo) but we do find clearer usage data for a lot of elements with ChurnZero. Incentivized Helpful? Verified User Anonymous Chose ChurnZero I prefer that ChurnZero has the health scores and is easier to use. Incentivized Helpful? IS Isaac Sprague Customer Success Manager Chose ChurnZero Strikedeck was way to difficult to use and required way to many steps to do one thing. ChurnZero is a game changer with that. When logging a activity, it is literally the same page for everything, no jumping back and forth or having to start a different tab. Incentivized Helpful? JR Austin Customer Success Manager Chose ChurnZero None Incentivized Helpful? Verified User Anonymous Chose ChurnZero Zoho CRM Incentivized Helpful? Alex Price Client Success Manager Chose ChurnZero I have used no others Incentivized Helpful? Hilarie G. Williams Senior Customer Success Manager Chose ChurnZero Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, … Incentivized Helpful? BH Blair Husted Senior Customer Success Associate Chose ChurnZero ChurnZero's segmenting and health score abilities were unmatched, as it allows for customization for almost every feature. Incentivized Helpful? Verified User Anonymous Chose ChurnZero Above my pay grade Incentivized Helpful? Andrew Mooney Sales Systems Manager Chose ChurnZero While Gainsight CS and PX are owned by the same parent company, they couldn't be more different on a fundamental level. PX is a nuts and bolts usage data platform which reports on many of the same datapoints as ChurnZero, but beyond that, PX has very little in terms of team … Incentivized Helpful? CJ Charlotte Jupp Head of Customer Success Chose ChurnZero We selected ChurnZero based on price and having the functionality we needed for right now. Gainsight had more features, but at a much higher cost and these features weren't necessarily items we needed to get ourselves up and running now. Incentivized Helpful?	ProteusEngage No answer on this topic

Features

ChurnZero

ProteusEngage

Security

Comparison of Security features of Product A and Product B
	ChurnZero 8.2 Ratings 4% below category average	ProteusEngage - Ratings
Role-based user permissions	8.20 Ratings	00 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	ChurnZero 9.5 Ratings 9% above category average	ProteusEngage - Ratings
API	9.10 Ratings	00 Ratings
Integration with Salesforce.com	10.00 Ratings	00 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	ChurnZero 9.5 Ratings 8% above category average	ProteusEngage - Ratings
Product usage	9.10 Ratings	00 Ratings
Help desk / support tickets	10.00 Ratings	00 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	ChurnZero 9.6 Ratings 11% above category average	ProteusEngage - Ratings
NPS surveys	9.10 Ratings	00 Ratings
Sponsor tracking	9.00 Ratings	00 Ratings
Customer profiles	9.90 Ratings	00 Ratings
Automated workflow	10.00 Ratings	00 Ratings
Internal collaboration	10.00 Ratings	00 Ratings
Customer health scoring	9.90 Ratings	00 Ratings
Customer segmentation	9.10 Ratings	00 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	ChurnZero 9.3 Ratings 10% above category average	ProteusEngage - Ratings
Customer health trends	9.10 Ratings	00 Ratings
Engagement analytics	9.90 Ratings	00 Ratings
Revenue forecasting	9.00 Ratings	00 Ratings
Dashboards	9.00 Ratings	00 Ratings

Best Alternatives
	ChurnZero	ProteusEngage
Small Businesses	ClientSuccess Score 6.0 out of 10	ChurnZero Score 7.8 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	ChurnZero Score 7.8 out of 10
Enterprises	Gainsight CS Score 8.8 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ChurnZero	ProteusEngage
Likelihood to Recommend	10.0 (0 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	- (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Availability	9.1 (0 ratings)	- (0 ratings)
Performance	6.4 (0 ratings)	- (0 ratings)
Support Rating	6.5 (0 ratings)	- (0 ratings)
In-Person Training	6.4 (0 ratings)	- (0 ratings)
Online Training	7.3 (0 ratings)	- (0 ratings)
Implementation Rating	8.3 (0 ratings)	- (0 ratings)
Configurability	6.4 (0 ratings)	- (0 ratings)
Ease of integration	7.3 (0 ratings)	- (0 ratings)
Product Scalability	9.1 (0 ratings)	- (0 ratings)
Vendor post-sale	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	ChurnZero	ProteusEngage
Likelihood to Recommend	If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero. Jeremy Wingate Vice President, Revenue Read full review	No answers on this topic
Pros	Plays: Allows you to bulk send emails out to clients based on easy to make segments. Also, allows us to track success of a play. Previously, we had to work with our marketing team to send out any emails and it was an extremely bulky process that took far too long for the payout. Segments: Better than any other CRM reporting functionality. Allows us to more accurately look at portions of our clients based on different factors that are extremely easy to use. Health Scores: The customization allows us to really play around with different health scores as we figure out what good health across clients and services really look like. Transparency: Allows me as a manager to see a much better comprehensive look at my team's performance. Incentivized Jackie Breuer Executive Director Read full review	No answers on this topic
Cons	More clarity around our usage (event) data - it can be difficult to understand all the terminology ChurnZero uses Add more functionality for use cases of Operations teams - currently focused mainly on CSM usage Ability to set defaults when viewing dashboards and command center - currently all choices reset Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters Incentivized Greg Watkins Senior Customer Success Manager (Strategic Accounts) Read full review	No answers on this topic
Usability	ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me Incentivized IS Isaac Sprague Customer Success Manager Read full review	No answers on this topic
Reliability and Availability	Quick response by the CZ team. Incentivized BD Beatriz de Rosa Soares Customer Success Operations Read full review	No answers on this topic
Support Rating	I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out. Incentivized JL Jacob L Solutions Engineer Read full review	No answers on this topic
Online Training	The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard. Incentivized BB Ben Butler Customer Success Manager Read full review	No answers on this topic
Implementation Rating	I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We've used several products such as HubSpot, Asana, and Chameleon. ChurnZero gave us all of the features we were looking for including product usage, health scores, automations, journeys, in app walk-throughs and in app announcements. We were able to replace several platforms with ChurnZero and ended up with more functionality. Incentivized EI Eden Ivie Director of Client Success Read full review	No answers on this topic
Scalability	Easy to escalate. Incentivized BD Beatriz de Rosa Soares Customer Success Operations Read full review	No answers on this topic
Return on Investment	Already allowing us to do some data-clean up and better identify struggling accounts Gives us the tools to re-teach our team on being proactive, not reactive We can more easily identify accounts that are positioned well for cross sell Over time, we hope to see higher renewal retention Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots	ChurnZero Screenshots	ProteusEngage Screenshots