What users are saying about
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Top Rated
72 Ratings

ChurnZero

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Top Rated
72 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

ChurnZero

I think if you are looking for a tool that will specifically help with retention, this is the right tool for you. Also, it won't capture all your client history upfront so it will take time to get to a point where you are seeing everything, but this is really good for capturing and looking at the client's usage data. If you are looking for more onboarding tools and something that doesn't require any technical assistance or an "out of the box" set up, this might not be the best fit. I also think you need to capture usage data on clients in order for this to work; there was a time we wouldn't have been ready for this. I highly recommend you do your research and compare all avenues before starting anything but if reducing churn and increasing retention is what you are looking for, this is the tool for you!
Kristin Sours profile photo

Feature Rating Comparison

Security

ChurnZero
8.5
Role-based user permissions
ChurnZero
8.5

Platform & Infrastructure

ChurnZero
8.5
API
ChurnZero
8.4
Integration with Salesforce.com
ChurnZero
8.6

Customer Data Extraction / Integration

ChurnZero
8.5
Product usage
ChurnZero
8.5
Help desk / support tickets
ChurnZero
8.4

Customer Success Management

ChurnZero
8.5
NPS surveys
ChurnZero
8.5
Sponsor tracking
ChurnZero
8.1
Customer profiles
ChurnZero
8.5
Automated workflow
ChurnZero
8.5
Internal collaboration
ChurnZero
8.2
Customer health scoring
ChurnZero
8.7
Customer segmentation
ChurnZero
8.9

CSM Reporting & Analytics

ChurnZero
8.5
Customer health trends
ChurnZero
8.6
Engagement analytics
ChurnZero
8.6
Dashboards
ChurnZero
8.3

Pros

ChurnZero

  • Segments: The ability to pull a seemingly infinite amount of contact and account related segments based off of account data that helps to drive strategic activities for us as account managers, whether it's getting in front of Churn when we see certain usage data or whether it's being able to identify upsell opportunities
  • Automation: The ability to automate saves a ton of time, being able to bulk send campaign or renewal email and run plays for all different segments of contacts frees up time for other activities.
  • Integrations: Churnzero has great integration with Salesforce, not only does it save time from having to use multiple platforms and applications but it has bi-directional sync which helps with data integrity.
No photo available

Cons

ChurnZero

  • The email that is sent out to clients does not tie to our company or that it's coming from Churnzero. It is too general which may confuse clients.
  • Attachments are not allowed which is not too important for right now but can be useful in the future.
Sanjusha Kolli profile photo

Usability

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Online Training

ChurnZero

ChurnZero 9.1
Based on 1 answer
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler profile photo

Alternatives Considered

ChurnZero

In general, while ChurnZero's reporting is a tiiiiiiny bit less flexible than that of Natero's, it's clear that ChurnZero was more tailor made for teams like ours, both in terms of look and overall functionality. Also, in our interactions with the sales team, ChurnZero seemed more like the kind of company we'd much prefer working with
Trevor Machinia profile photo

Return on Investment

ChurnZero

  • The main positive I have seen is getting a holistic view of who our customers are and what they are doing with our application in place. Before, we had this information but it was not easily accessible and hard to interpret.
Hardin Lovett profile photo

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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