What users are saying about
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Top Rated
50 Ratings

ChurnZero

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Top Rated
50 Ratings
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Score 9.3 out of 101

Likelihood to Recommend

ChurnZero

ChurnZero increases visibility and allows more organization in the sense that I can easily track what needs review, what was newly assigned to me, and what I need to do next. The fact that it is in one place, and I can create my own plays to ensure it happens is very useful to my workflow.
Sanjusha Kolli profile photo

Feature Rating Comparison

Security

ChurnZero
8.6
Role-based user permissions
ChurnZero
8.6

Platform & Infrastructure

ChurnZero
8.6
API
ChurnZero
8.3
Integration with Salesforce.com
ChurnZero
8.8

Customer Data Extraction / Integration

ChurnZero
8.4
Product usage
ChurnZero
8.5
Help desk / support tickets
ChurnZero
8.3

Customer Success Management

ChurnZero
8.4
NPS surveys
ChurnZero
8.3
Sponsor tracking
ChurnZero
7.8
Customer profiles
ChurnZero
8.5
Automated workflow
ChurnZero
8.4
Internal collaboration
ChurnZero
8.0
Customer health scoring
ChurnZero
8.6
Customer segmentation
ChurnZero
8.9

CSM Reporting & Analytics

ChurnZero
8.5
Customer health trends
ChurnZero
8.6
Engagement analytics
ChurnZero
8.6
Dashboards
ChurnZero
8.1

Pros

ChurnZero

  • It's fairly easy for developers to bring the JavaScript code in to a SaaS tool and ChurnZero does a really great job at pulling all of that data in to a single place and allowing to view trends and report on that data.
  • The concept of "Churn Score" is a really neat way to pull a bunch of pieces of data in to a single account record and to understand whether or not an account is healthy. This helps to avoid having to use just certain pieces of data as a proxy for customer health.
  • The amount of flexibility the tool contains is awesome - their team has programmed everything we've asked for in order for us to get a better look at our customers.
Trevor Machinia profile photo

Cons

ChurnZero

  • I would love for the search bar at the top of the screen to be a different color to be more identifiable.
  • I would like for the area on my dashboard called "Total Contract Amount by Churn Risk for All Accounts" to be clickable / hyperlinked.
  • No other complaints.
Maura Kelly profile photo

Usability

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Online Training

ChurnZero

ChurnZero 9.1
Based on 1 answer
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler profile photo

Alternatives Considered

ChurnZero

As a CSM at my previous employer, the CRM was homemade and not very useful or robust in its capabilities.
Ben Butler profile photo

Return on Investment

ChurnZero

  • Too early in the process to tell.
Ben Butler profile photo

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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