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Top Rated
80 Ratings

ChurnZero

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Top Rated
80 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

ChurnZero

Research - You need to pull client data but you are targeting clients with specific attributes. The segments feature makes it very easy for you to create a custom segment to target clients with those attributes and export it into a CSV file. Outreach - Let's say you created a custom email marketing campaign for a unique group of clients but you need a way to deliver these emails in the fastest way possible. You can create a custom segment that includes these clients and then create a "play" that targets that segment. The "play" lets you plan out when each email will be sent to your segment of clients. Outbound Sales - ChurnZero uses existing client data to help you with your outreach so this is mainly a client success tool and will not be very helpful if you are in an outbound sales role.
Amar Sarao profile photo

Feature Rating Comparison

Security

ChurnZero
8.5
Role-based user permissions
ChurnZero
8.5

Platform & Infrastructure

ChurnZero
8.5
API
ChurnZero
8.5
Integration with Salesforce.com
ChurnZero
8.6

Customer Data Extraction / Integration

ChurnZero
8.5
Product usage
ChurnZero
8.5
Help desk / support tickets
ChurnZero
8.4

Customer Success Management

ChurnZero
8.5
NPS surveys
ChurnZero
8.5
Sponsor tracking
ChurnZero
8.2
Customer profiles
ChurnZero
8.6
Automated workflow
ChurnZero
8.5
Internal collaboration
ChurnZero
8.1
Customer health scoring
ChurnZero
8.7
Customer segmentation
ChurnZero
8.9

CSM Reporting & Analytics

ChurnZero
8.5
Customer health trends
ChurnZero
8.6
Engagement analytics
ChurnZero
8.6
Dashboards
ChurnZero
8.3

Pros

ChurnZero

  • Via our online portal that our client base uses, we can send direct messages, pop-ups and even NPS surveys directly to their online account. This is extremely important because this is where our clients are logging in so we can tell them important things like "we have a new release, watch this video" or "do not lose access to your data, your renewal is right around the corner so email me". I feel like we're communicating with our clients in a way we could never do before.
  • It allows you to create segments. For example, I could create a segment of clients that are up for their renewal who have low usage. When a client enters that segment it can then alert me. Or even better, it can automatically send out an email and log activity to our CRM to follow up in a week. This 1 example will help us reach out to clients when they stop using the tool and/or find out why they did.
  • It integrates with all our systems: Salesforce, Zendesk, Gmail, Google Calendar, Slack, webinars, etc.
  • Support is amazing!
Kristin Sours profile photo

Cons

ChurnZero

  • The email that is sent out to clients does not tie to our company or that it's coming from Churnzero. It is too general which may confuse clients.
  • Attachments are not allowed which is not too important for right now but can be useful in the future.
Sanjusha Kolli profile photo

Usability

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Online Training

ChurnZero

ChurnZero 9.1
Based on 1 answer
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler profile photo

Alternatives Considered

ChurnZero

In general, while ChurnZero's reporting is a tiiiiiiny bit less flexible than that of Natero's, it's clear that ChurnZero was more tailor made for teams like ours, both in terms of look and overall functionality. Also, in our interactions with the sales team, ChurnZero seemed more like the kind of company we'd much prefer working with
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Return on Investment

ChurnZero

  • The main positive I have seen is getting a holistic view of who our customers are and what they are doing with our application in place. Before, we had this information but it was not easily accessible and hard to interpret.
Hardin Lovett profile photo

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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