Superhero for Customer Success!
Updated February 29, 2024
Superhero for Customer Success!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
ChurnZero is vital to our organization. We use it to assist with our welcoming and onboarding for new customers, communicating promotions and events, monitoring customer health and risk, managing our NPS program, helping reps stay engaged and connected with their customers, and so much more. We have thousands of customers, all with diverse verticals, goals and use cases. We solve a wide array of business problems with our software and internally, we use a lot of different applications to help our teams manage what they do. ChurnZero is the glue to help connect the dots. It allows individuals to look into our customer base and see what's going on across many different applications, including our own. It also helps to call out what or who might need attention, and helps to make our reps even better at what they do. We have amazing teams that do so much, and giving them tools like ChurnZero helps them to stay informed and engaged with their clients. We are able to say the right things, to the right people at the right time. ChurnZero is critical to this.
- ChurnScores (Health Scores in ChurnZero) are highly customizable.
- Their NPS tools are easy to deploy and manage, keeping a finger on the pulse of the customer.
- They have a great team of individuals that make us feel take care of, and push us to learn.
- Segmentation is extremely powerful and easy to use.
- We love the Daily digest!
- Early in our time, it would have been useful to have had a consultant set up the application, but the software has grown so much since then.
- Some minor limitations in sorting on segments. (we have work arounds though).
- In the first year we deployed ChurnZero, we saw our churn decrease by over 30%.
- More team members have access to customer insights that allow them to do their jobs even better.
- The company also is aware of the trends in how our customers are feeling about working with us as a partner/vendor.
- Totango and Gainsight CS
ChurnZero was the perfect mix of tools and features at the right price. It has scaled as we've scaled and the new features they roll out are always industry firsts.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes