What users are saying about
5 Ratings
26 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    CiraSync

    Feature Set Not Supported
    N/A
    7.4

    Nutshell

    74%
    Nutshell CRM ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Territory management

    N/A
    0 Ratings
    6.0
    60%
    6 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    11 Ratings

    Quote & order management

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.5
    95%
    9 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Customer Service & Support

    CiraSync

    Feature Set Not Supported
    N/A
    8.8

    Nutshell

    88%
    Nutshell CRM ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    9.7
    97%
    5 Ratings

    Call center management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Marketing Automation

    CiraSync

    Feature Set Not Supported
    N/A
    8.3

    Nutshell

    83%
    Nutshell CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    CRM Project Management

    CiraSync

    Feature Set Not Supported
    N/A
    8.9

    Nutshell

    89%
    Nutshell CRM ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    CRM Reporting & Analytics

    CiraSync

    Feature Set Not Supported
    N/A
    8.1

    Nutshell

    81%
    Nutshell CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Customization

    CiraSync

    Feature Set Not Supported
    N/A
    8.2

    Nutshell

    82%
    Nutshell CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.7
    77%
    8 Ratings

    Custom objects

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Scripting environment

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Security

    CiraSync

    Feature Set Not Supported
    N/A
    7.5

    Nutshell

    75%
    Nutshell CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Social CRM

    CiraSync

    Feature Set Not Supported
    N/A
    7.8

    Nutshell

    78%
    Nutshell CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Integrations with 3rd-party Software

    CiraSync

    Feature Set Not Supported
    N/A
    8.0

    Nutshell

    80%
    Nutshell CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Compensation management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Platform

    CiraSync

    Feature Set Not Supported
    N/A
    7.5

    Nutshell

    75%
    Nutshell CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.5
    75%
    11 Ratings

    Attribute Ratings

    • CiraSync is rated higher in 1 area: Likelihood to Recommend
    • Nutshell CRM is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.7

    CiraSync

    97%
    4 Ratings
    6.8

    Nutshell

    68%
    11 Ratings

    Likelihood to Renew

    CiraSync

    N/A
    0 Ratings
    10.0

    Nutshell

    100%
    1 Rating

    Usability

    CiraSync

    N/A
    0 Ratings
    9.0

    Nutshell

    90%
    1 Rating

    Support Rating

    8.5

    CiraSync

    85%
    5 Ratings
    9.5

    Nutshell

    95%
    2 Ratings

    Implementation Rating

    CiraSync

    N/A
    0 Ratings
    8.0

    Nutshell

    80%
    2 Ratings

    Likelihood to Recommend

    CiraSync

    CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
    Anonymous | TrustRadius Reviewer

    Nutshell

    This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
    Catherine Corass | TrustRadius Reviewer

    Pros

    CiraSync

    • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
    • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
    • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
    Anonymous | TrustRadius Reviewer

    Nutshell

    • Customization - we are able to make Nutshell make the most sense for our company and processes
    • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
    • Tags - allow us to prioritize leads and segment our customers and potential customers
    • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
    • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
    Jennifer Callaghan | TrustRadius Reviewer

    Cons

    CiraSync

    • I'd like to see a few different options regarding licensing option.
    Anonymous | TrustRadius Reviewer

    Nutshell

    • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
    • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
    Laci Fitch | TrustRadius Reviewer

    Pricing Details

    CiraSync

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1 per month

    CiraSync Editions & Modules

    Edition
    Enterprise Edition$11
    1. per user, per month
    Additional Pricing Details

    Nutshell

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $20 per user, per month

    Nutshell Editions & Modules

    Edition
    Starter$201
    Pro$351
    Pro+$701
    1. per user, per month
    Additional Pricing Details

    Likelihood to Renew

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Nutshell

    Nutshell 10.0
    Based on 1 answer
    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Dan Aylward | TrustRadius Reviewer

    Usability

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Nutshell

    Nutshell 9.0
    Based on 1 answer
    Very easy to use, great for small office
    Dan Aylward | TrustRadius Reviewer

    Support Rating

    CiraSync

    CiraSync 8.5
    Based on 5 answers
    The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
    Anonymous | TrustRadius Reviewer

    Nutshell

    Nutshell 9.5
    Based on 2 answers
    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Jennifer Callaghan | TrustRadius Reviewer

    Implementation Rating

    CiraSync

    No score
    No answers yet
    No answers on this topic

    Nutshell

    Nutshell 8.0
    Based on 2 answers
    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Dan Aylward | TrustRadius Reviewer

    Alternatives Considered

    CiraSync

    We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
    Anonymous | TrustRadius Reviewer

    Nutshell

    Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
    Gregory Palenschat | TrustRadius Reviewer

    Return on Investment

    CiraSync

    • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
    Anonymous | TrustRadius Reviewer

    Nutshell

    • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
    • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
    Phil Curtolo | TrustRadius Reviewer

    Add comparison