What users are saying about
5 Ratings
21 Ratings
5 Ratings
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Score 9.4 out of 100
21 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CiraSync
Nutshell
7.3
Customer data management / contact management
CiraSync
Nutshell
9.0
Workflow management
CiraSync
Nutshell
8.2
Territory management
CiraSync
Nutshell
6.0
Opportunity management
CiraSync
Nutshell
8.9
Integration with email client (e.g., Outlook or Gmail)
CiraSync
Nutshell
7.5
Quote & order management
CiraSync
Nutshell
6.7
Interaction tracking
CiraSync
Nutshell
9.5
Channel / partner relationship management
CiraSync
Nutshell
3.0

Customer Service & Support

CiraSync
Nutshell
8.8
Case management
CiraSync
Nutshell
9.7
Call center management
CiraSync
Nutshell
8.0

Marketing Automation

CiraSync
Nutshell
8.2
Lead management
CiraSync
Nutshell
8.5
Email marketing
CiraSync
Nutshell
8.0

CRM Project Management

CiraSync
Nutshell
8.9
Task management
CiraSync
Nutshell
9.0
Reporting
CiraSync
Nutshell
8.8

CRM Reporting & Analytics

CiraSync
Nutshell
8.1
Forecasting
CiraSync
Nutshell
8.0
Pipeline visualization
CiraSync
Nutshell
7.8
Customizable reports
CiraSync
Nutshell
8.6

Customization

CiraSync
Nutshell
8.2
Custom fields
CiraSync
Nutshell
7.7
Custom objects
CiraSync
Nutshell
9.0
Scripting environment
CiraSync
Nutshell
9.0
API for custom integration
CiraSync
Nutshell
7.0

Security

CiraSync
Nutshell
7.5
Single sign-on capability
CiraSync
Nutshell
9.0
Role-based user permissions
CiraSync
Nutshell
6.0

Social CRM

CiraSync
Nutshell
7.8
Social data
CiraSync
Nutshell
7.6
Social engagement
CiraSync
Nutshell
8.0

Integrations with 3rd-party Software

CiraSync
Nutshell
8.0
Marketing automation
CiraSync
Nutshell
8.0
Compensation management
CiraSync
Nutshell
8.0

Platform

CiraSync
Nutshell
7.5
Mobile access
CiraSync
Nutshell
7.5

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

CiraSync

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

CiraSync

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.7
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

CiraSync

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CiraSync Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CiraSync
9.7
Nutshell
8.6

Likelihood to Renew

CiraSync
Nutshell
10.0

Usability

CiraSync
Nutshell
9.0

Support Rating

CiraSync
8.7
Nutshell
9.5

Implementation Rating

CiraSync
Nutshell
8.0

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