CiraSync vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CiraSync
Score 9.0 out of 10
N/A
Cira Apps in San Jose offers CiraSync, a secure, Azure-based SaaS platform that automates the syncing of Office 365 Global Address Lists, shared calendars, Public Folders, and CRM contacts to a business smartphone in about a minute.
$1
per month
Nutshell
Score 7.1 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Pricing
CiraSyncNutshell CRM
Editions & Modules
Enterprise Edition
$1
per user, per month
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
Offerings
Pricing Offerings
CiraSyncNutshell
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CiraSyncNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
7.4
11 Ratings
4% below category average
Customer data management / contact management00 Ratings9.010 Ratings
Workflow management00 Ratings8.39 Ratings
Territory management00 Ratings6.06 Ratings
Opportunity management00 Ratings9.07 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.511 Ratings
Quote & order management00 Ratings6.76 Ratings
Interaction tracking00 Ratings9.59 Ratings
Channel / partner relationship management00 Ratings3.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
8.8
6 Ratings
16% above category average
Case management00 Ratings9.75 Ratings
Call center management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
8.3
10 Ratings
9% above category average
Lead management00 Ratings8.59 Ratings
Email marketing00 Ratings8.08 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
8.9
9 Ratings
16% above category average
Task management00 Ratings9.08 Ratings
Reporting00 Ratings8.87 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
8.1
11 Ratings
6% above category average
Forecasting00 Ratings8.08 Ratings
Pipeline visualization00 Ratings7.810 Ratings
Customizable reports00 Ratings8.610 Ratings
Customization
Comparison of Customization features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
8.2
8 Ratings
8% above category average
Custom fields00 Ratings7.78 Ratings
Custom objects00 Ratings9.05 Ratings
Scripting environment00 Ratings9.01 Ratings
API for custom integration00 Ratings7.04 Ratings
Security
Comparison of Security features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
7.5
2 Ratings
10% below category average
Single sign-on capability00 Ratings9.01 Ratings
Role-based user permissions00 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
7.8
7 Ratings
7% above category average
Social data00 Ratings7.67 Ratings
Social engagement00 Ratings8.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
8.0
1 Ratings
11% above category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
CiraSync
-
Ratings
Nutshell CRM
7.5
11 Ratings
0% below category average
Mobile access00 Ratings7.511 Ratings
Best Alternatives
CiraSyncNutshell CRM
Small Businesses
Affinity
Affinity
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CiraSyncNutshell CRM
Likelihood to Recommend
9.7
(4 ratings)
9.1
(11 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
8.3
(4 ratings)
9.5
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
CiraSyncNutshell CRM
Likelihood to Recommend
Cira Apps
CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone. It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Read full review
Nutshell, Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
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Pros
Cira Apps
  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Read full review
Nutshell, Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
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Cons
Cira Apps
  • I'd like to see a few different options regarding licensing option.
Read full review
Nutshell, Inc.
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
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Likelihood to Renew
Cira Apps
No answers on this topic
Nutshell, Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
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Usability
Cira Apps
No answers on this topic
Nutshell, Inc.
Very easy to use, great for small office
Read full review
Support Rating
Cira Apps
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
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Nutshell, Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Implementation Rating
Cira Apps
No answers on this topic
Nutshell, Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Alternatives Considered
Cira Apps
We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
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Nutshell, Inc.
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
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Return on Investment
Cira Apps
  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
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Nutshell, Inc.
  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Read full review
ScreenShots