Cisco Business Edition 6000 (discontinued) vs. Mitel 6900 IP Series

Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.

It's very easy to use, the new version with the touch screen is absolutely outstanding. It's easy to set up and provide login instructions for everyone who uses it as well..

• provides phone support for many models of phones and conferencing devices
• provides full telephony support for pretty much any phone requirement including call centre options
• 911 service dialing options and tracking
• bundle pricing on voice, phone and server licensing

Incentivized

• Make calls
• Receive calls
• Check vm
• Easy setup

• Include tools for inter-cluster migration, currently these are provided by 3rd parties
• Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks

Incentivized

• Can be confusing for non tech users
• Better charging
• Shorter charge

Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.

Incentivized

It's just a wonderful phone system. It's insanely helpful and easy to set up queues, groups etc

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

Incentivized

Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.

Incentivized

Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.

Incentivized

Used to use the old ones without the touch screen or wireless headset, this make it much easier to navigate and talk on the phone

• Been easy to scale as our business has grown and from acquisitions
• Been pretty easy to maintain the software and upgrade it over its lifetime to date
• Software and license renewals are pretty straight forward
• Adding newer model hardware to the system is pretty straight forward

Incentivized

• It makes calling users simple
• Helps keep a fair rotation for incoming calls
• Good for team to see who's on calls.or breaks