Cisco BE6K: A Bulletproof Enterprise Collaboration Platform!
January 05, 2022
Cisco BE6K: A Bulletproof Enterprise Collaboration Platform!
Score 10 out of 10
Vetted Review
Software Version
6000M
Overall Satisfaction with Cisco Business Edition 6000 (BE6000)
We use the Cisco BE6K solution as our enterprise telephony platform for our offices across the region. We predominantly use CUCM, CIMP, and UCCX applications. For our remote users, we use Cisco Jabber as the endpoint, on Windows and Android. We have also integrated our [Cisco] BE6K solution with Microsoft Teams in order to use the Cisco Webex endpoints we have on Teams meetings.
- Call control
- User onboarding
- Support for remote workers
- Single pane of glass for management
- Include tools for inter-cluster migration, currently these are provided by 3rd parties
- Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
- Easier management, we spend less time now on mundane user admin after we fully adopted the self-service portal
- 3CX and Mitel MiCollab
The other products lacked the tight integration that allows a seamless user experience. The reliance on 3rd parties to provide some of the functions that Cisco was providing natively was a huge factor in choosing Cisco.
Do you think Cisco Business Edition 6000 (discontinued) delivers good value for the price?
Yes
Are you happy with Cisco Business Edition 6000 (discontinued)'s feature set?
Yes
Did Cisco Business Edition 6000 (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Cisco Business Edition 6000 (discontinued) go as expected?
Yes
Would you buy Cisco Business Edition 6000 (discontinued) again?
Yes
Cisco Business Edition 6000 (discontinued) Feature Ratings
Evaluating Cisco Business Edition 6000 (BE6000) and Competitors
- Product Features
- Product Usability
- Product Reputation
We used the Gartner magic quadrant on UC to come up with a shortlist of the ideal vendors. We then had presentations from the vendors and after the Cisco presentation, we were convinced that it was the solution we were looking for. Their rich technology partner ecosystem helped as well.
We would insist on a product trial (30 days or so) and a reference to local customers where that deployment has been done.
Cisco Business Edition 6000 (BE6000) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have basic support. We did not feel that we would get any extra value out of premium support given that basic support is enough for our requirements.
Yes - Yes. The bug was discovered during deployment and an engineer immediately got on the call to assess the impact and give guidance on how to proceed. Once the bug was resolved, the same engineer followed up with us to make sure we have the bug [fixed].
On a recent deployment of CSR 14, I encountered a bug to do with MGCP and DTMF. The engineer quickly picked that up and provided a solution. Within a few hours, the issue was resolved through an upgrade.