Cisco Business Edition 7000 (discontinued) vs. Lumen Next-Gen Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Lumen Next-Gen Voice
Score 6.2 out of 10
N/A
Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…
$8
per month (12-month term required) per concurrent call path
Pricing
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Editions & Modules
No answers on this topic
Lumen Cloud Voice - Essentials
starting at $11.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Plus
starting at $17.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Premium
starting at $22.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Cloud Voice - Specialty Lines
starting at $47.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Voice Complete (SIP Trunking)
starting at $8
per month (12-month term required) per concurrent call path
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNext‑Generation 9‑1‑1 available as an add-on (custom pricing).
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Features
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.1
9 Ratings
8% below category average
Lumen Next-Gen Voice
-
Ratings
Task Management7.69 Ratings00 Ratings
Gantt Charts7.08 Ratings00 Ratings
Scheduling6.77 Ratings00 Ratings
Workflow Automation7.97 Ratings00 Ratings
Mobile Access7.49 Ratings00 Ratings
Search6.37 Ratings00 Ratings
Visual planning tools6.95 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
6.9
9 Ratings
14% below category average
Lumen Next-Gen Voice
-
Ratings
Chat5.98 Ratings00 Ratings
Notifications7.18 Ratings00 Ratings
Discussions7.18 Ratings00 Ratings
Surveys8.36 Ratings00 Ratings
Internal knowledgebase7.18 Ratings00 Ratings
Integrates with GoToMeeting6.95 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.56 Ratings00 Ratings
Integrates with Outlook5.86 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.4
9 Ratings
7% below category average
Lumen Next-Gen Voice
-
Ratings
Versioning6.38 Ratings00 Ratings
Video files9.95 Ratings00 Ratings
Audio files7.97 Ratings00 Ratings
Document collaboration6.38 Ratings00 Ratings
Access control7.17 Ratings00 Ratings
Advanced security features8.49 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.37 Ratings00 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Small Businesses
Stackby
Stackby
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Likelihood to Recommend
8.4
(10 ratings)
7.4
(7 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)Lumen Next-Gen Voice
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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Lumen Technologies
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
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Lumen Technologies
  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
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Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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Lumen Technologies
  • Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
  • Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
  • Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
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Support Rating
Discontinued Products
No answers on this topic
Lumen Technologies
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
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Alternatives Considered
Discontinued Products
Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.
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Lumen Technologies
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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Lumen Technologies
  • Faster learning
  • Increased numbers of calls
  • Organization of calls
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ScreenShots