Cisco Catalyst Center delivers a comprehensive, software-defined approach to managing enterprise networks. It simplifies operations by integrating automation, real-time monitoring, security policies, and advanced analytics into a single interface. Designed to support complex networking environments, Catalyst Center optimizes efficiency, enhances security, and ensures seamless connectivity across wired and wireless infrastructures.
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N-able N-central
Score 8.5 out of 10
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MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection,…
If it met their requirements, I'd say it's probably a 10. If they could go down with Cisco route, especially driving software defined access, then it's the only show in town for that. If they didn't want to go down the software defined access route and the more traditional side, there might be other tools that they might want to consider just because of a flexibility which other tools might allow them to have.
N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.
I really like the assurance. I like that I can go through and find problems on the network that could be a mismatch VLAN between two interfaces, port errors, like physical errors that we otherwise probably would need to wait for a customer to complain or we have that we can see that ahead of time and be proactive and say, Hey, I'm noticing that this port is having some errors on it. We might want to check that out ahead of time before it becomes an issue. So that's really useful. And then also being able to configure the network. I think that the programmability part of it, I think I have, I've been having some struggle with that initially, just having to apply. So I have my script, my template that I want to deploy, but in order to deploy it, I have to apply it to a template or a profile and then I have to assign that profile to a group of switches that I want to program. I think it gets a little bit messy and a little bit convoluted, but other than that, I mean it's really helpful. It does automate right now, I think it seems a little convoluted with the process.
Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
The one thing that we had to get used to was really breaking down our wireless. We integrated our 9800 controllers into it, and the breakdown of our tags being floor specific and not just being campus specific was a challenge for us. And so we had to create all new tags and it wasn't necessarily a problem, it just required a little bit redesign on our wireless. And so it would've been nice for us to be able to assign a tag to an entire campus versus a floor, but that's a small complaint.
Customer support just points to online guides and I feel they aren't helpful.
During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
In my opinion, monitoring software deployments is painful.
The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.
The first impressions using the tool, led us to believe that it will be very helpful going forward. There's a lot of potential to implement other features in the network
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Cisco DNA Center is going to help us in security, simplicity and ease of administration. Cisco DNA Center is complete management and control platform that simplifies and streamlines network operations. Cisco DNA Center offers a single dashboard for every core function in your network. With this platform, IT can become more nimble and respond to changes and challenges faster and more intelligently.
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
El soporte de CISCO DNA Center es muy bueno, responden a mis dudas pero no he tenido oportunidad de reportar un incidente o determinar un tiempo de respuesta critico. The support of CISCO DNA Center is very good, they answer my questions, but I have not had the opportunity to report an incident or determine a critical response time.
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
We haven't used anything like this. We looked at the competitors. I think we are quite early in their products, so I think now Cisco DNA center is quite mature, still in heavy development, but compared to the competitors, we think that there is nothing like it out there.
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
Initial cost is pricy, but management needs to understand the value this provides so make them aware
Reporting could be improved in more detail in our opinion, but it gives a great overview of your environment. High level overview for managers would be greatly appreciated with as little or much detail as needed for certain Cisco gear.
Does not work as well with some older Cisco equipment because they want you to buy new, again the cost impact comes into play.
