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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Catalyst Center

    Score8.5 out of 10
    N/ACisco Catalyst Center provides an intent-based platform for managing enterprise networks across campus, branch, and edge environments. It combines automation, analytics, and assurance to streamline IT operations, improve security posture, and reduce manual tasks. With integratedAI/ML-driven insights, policy-based controls, and end-to-end visibility across wired and wireless infrastructures, Catalyst Center empowers IT teams toproactively detect issues, enforce compliance, and accelerate…N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Considered Both Products
    Cisco
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    306 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    245 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    319 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    195 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    80%
    Implementation went as expected
    229 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Cisco Catalyst Center and Spiceworks Cloud Help Desk
    Feature
    Cisco Catalyst Center
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Cisco Catalyst Center and Spiceworks Cloud Help Desk
    Feature
    Cisco Catalyst Center
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Cisco Catalyst Center and Spiceworks Cloud Help Desk
    Feature
    Cisco Catalyst Center
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Cisco Meraki Dashboard
    Score9 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Cisco Prime LAN Management (discontinued)
    Score7.7 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Likelihood to Recommend
    8.4
    (343 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (29 ratings)
    Usability
    7.9
    (19 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.7
    (33 ratings)
    8.7
    (26 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Cisco Catalyst CenterSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Cisco
    Would recommend Cisco Catalyst Center to medium to large scale organizations that have many cookie-cutter sites and the resources to properly provision all their devices. I would not recommend to teams that do not have a strong network engineering team that can navigate the various intricacies of the platform.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Cisco
    • Again, the ease of use of the APIs and the API Explorer provides the tools needed to write these custom workflows that allow us to do a lot of the automation we’re doing now, saving hundreds of hours by using those tools.
    • The product is very intuitive, and there is a lot of support out there in the DevNet community to help with that.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Cisco
    • Within its Tasks - Audit, it can sometimes allow plaintext data, including passwords, to be seen. There should be functionality to detect password usage and appropriately obfuscate the data.
    • Occasionally, Catalyst Center does not sync changes properly within templates, which requires deleting and reconfiguring the template version. Better processes here would be beneficial.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    I think new products are often "half-baked" or over hyped when they release, as was the case with DNAC. We were well ahead of the curve in acquiring it. But as it has matured it is now a fantastic addition to our infrastructure. I think we are easing into a stage where it is hard to envision a large organization NOT having Catalyst Center in place. If for nothing outside of the mapping and troubleshooting aspects; using it as a "source of truth".
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Cisco
    Cisco DNA Center is going to help us in security, simplicity and ease of administration. Cisco DNA Center is complete management and control platform that simplifies and streamlines network operations. Cisco DNA Center offers a single dashboard for every core function in your network. With this platform, IT can become more nimble and respond to changes and challenges faster and more intelligently.
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Support Rating
    Cisco
    El soporte de CISCO DNA Center es muy bueno, responden a mis dudas pero no he tenido oportunidad de reportar un incidente o determinar un tiempo de respuesta critico. The support of CISCO DNA Center is very good, they answer my questions, but I have not had the opportunity to report an incident or determine a critical response time.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Online Training
    Cisco
    It was informative, but the labs were not available long enough for us to get intimately familiar with CCNA before it was closed. The course instructor was well informed and got us as close to ready as she could.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Implementation Rating
    Cisco
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    Cisco Catalyst Centeris basic zero-touch provisioning out of the box. You just rack and stack the switches, patch 'em in, and the controller pushes the config automatically. No need to console into every single box or spend hours script-running over CLI.The AI-driven assurance and telemetry are top-tier. Instead of getting flooded with useless syslog alerts when a link drops, it correlates the telemetry data to give you proactive health checks. It literally pinpoints wireless anomalies and bandwidth chokepoints before the users even start opening tickets.It handles fabric microsegmentation like a boss through SD-Access and TrustSec. You can easily enforce group-based policies right at the hardware level. It drops IoT gear, guests, and corporate traffic into their own secure buckets dynamically, without you having to manage a trillion messy VLANs and ACLs.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • I have used it for upgrading devices, and it's does a great job at that, however out operations team for whatever reason has not adopted the feature.
    • Overall it feels like Cisco Catalyst Center has been huge waste of time. I feel like my time would be better spent on other projects and looking at other products and tools
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots

    Cisco Catalyst Center Screenshots

    Screenshot of AIOpsScreenshot of BaselinesScreenshot of PoliciesScreenshot of HealthScreenshot of Network HierarchyScreenshot of PoE