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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A

    ThingWorx

    Score6.2 out of 10
    N/AThingWorx is an IoT and machine-to-machine (M2M) development platform acquired by PTC in 2014 and merged with Axeda Machine Cloud in the same year, to expand PTC's development offerings.N/A
    Pricing
    Cisco HeadsetsThingWorx
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco HeadsetsThingWorx
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco HeadsetsThingWorx
    Considered Both Products
    Cisco
    No answer on this topic
    Velotic
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    69 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    61 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    72 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    52 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    64 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Cisco HeadsetsThingWorx
    Internet of Things
    Comparison of Internet of Things features of Cisco Headsets and ThingWorx
    Feature
    Cisco Headsets
    -
    Ratings
    ThingWorx
    7.9
    7 Ratings
    1% below category average
    IoT Device Management00 Ratings8.57 Ratings
    Device Security00 Ratings7.97 Ratings
    IoT Data Management00 Ratings7.56 Ratings
    IoT Analytics00 Ratings7.37 Ratings
    IoT Integration00 Ratings8.17 Ratings
    Best Alternatives
    Cisco HeadsetsThingWorx
    Small Businesses
    No answers on this topic
    AWS IoT Core
    Score10 out of 10
    Medium-sized Companies
    Cisco Room Series
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score9.1 out of 10
    AWS IoT Core
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco HeadsetsThingWorx
    Likelihood to Recommend
    8.9
    (87 ratings)
    8.7
    (10 ratings)
    Likelihood to Renew
    8.3
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (3 ratings)
    10.0
    (1 ratings)
    Ease of integration
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco HeadsetsThingWorx
    Likelihood to Recommend
    Cisco
    In my opinion, the headsets are well-suited for an environment with high background noise, and, specifically in open spaces, they allow you to isolate yourself very well during your call and to move around the deck without staying in your seat, thanks to the Bluetooth connection. I don't think it's less appropriate because it can be used everywhere.
    Incentivized
    Read full review
    Velotic
    It is well suited for situations where you require an end-to-end platform for pushing code and managing data and security of the IoT application. However, it is not well suited for the case when you want to scale the app up to many users and this requires more from the part of the product.
    Incentivized
    Read full review
    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
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    Velotic
    • Asset Monitoring - quick and easy to deploy, can connect to the plant floor and get real-time data from devices.
    • Analytics - The TWX Analytics extension has a variety of analyses that can be done into any data source input into TWX.
    • Alerts notification - you can program alerts to be sent via email/SMS seamlessly.
    Incentivized
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    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
    Read full review
    Velotic
    • Advanced functionality in control and data visualization often requires additional coding from the user.
    • Support and tutorials provided are often lacking in detail or are not readily transferable.
    • Mashup development works poorly on small monitors or laptops.
    Read full review
    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
    Read full review
    Velotic
    We started more than a year ago and do not plan to replace it
    Incentivized
    Read full review
    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
    Read full review
    Velotic
    No answers on this topic
    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
    Read full review
    Velotic
    No answers on this topic
    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
    Read full review
    Velotic
    No answers on this topic
    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
    Read full review
    Velotic
    Experienced and knowledgeable customer support executives, Thingworx is a very large product and contains a myriad of features which is not easy to remember without enough training or hands-on experience
    Incentivized
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    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
    Incentivized
    Read full review
    Velotic
    No answers on this topic
    Alternatives Considered
    Cisco
    The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get what you paid for, quality audio.
    Read full review
    Velotic
    Well-suited - multiple streams from many data sources, highly scalable application scenarios.Good for a quick test of internet of things (IoT) connectivity and for deploying access via the web. Smooth deployment, easy to couple to devices. Easy cooperation with Splunk, which we use also.
    Incentivized
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    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
    Read full review
    Velotic
    No answers on this topic
    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
    Read full review
    Velotic
    • Good for quick deployment of customer specific control of IoT
    • Good for quick test of IoT platform
    • Difficult to debug complicate system
    Incentivized
    Read full review
    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station