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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A
    Pricing
    Cisco Headsets
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Headsets
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Cisco Headsets
    Considered Both Products
    Cisco
    Chose Cisco Headsets
    It is for business Use, and it is perfect.
    Incentivized
    Chose Cisco Headsets
    The Integration of the Cisco headset with the Unified Communications Manager has made it easier to manage and deploy the headsets.
    Incentivized
    Chose Cisco Headsets
    Cisco headsets stand out for seamlesss integration with collaboration tool and consiistent audio performance they were selected primarily for their centralized managemnt capabilities and enterprise level support.
    Incentivized
    Chose Cisco Headsets
    we had the opportunity to try and test the jabra for a while before choosing and buying the cisco headset but they were very uncomfortable and had no mobile app. that's why we decided for the cisco headsets, they were more comfortable, they have the mobile app (even if we don't …
    Incentivized
    Chose Cisco Headsets
    Cisco has better integration with Webex tools.
    Incentivized
    Chose Cisco Headsets
    Cisco Headsets provide a more reliable connection that does not drop and connects to systems flawlessly. The sound quality is also significantly improved over other options.
    Incentivized
    Chose Cisco Headsets
    Cisco Headset has provided us great and most consistent performance, it has centralized management capabilities through control hub. Cisco Headset provided us the great audio quality. with the help of it the noise cancellation and microphone performance performed well in our …
    Incentivized
    Chose Cisco Headsets
    The headset market is vast and there are countless models that match Cisco models, but compatibility and interoperability with the Webex ecosystem makes Cisco Headsets the best choice on the market. The ease of setup and management in Webex Control Hub is fantastic and makes …
    Incentivized
    Chose Cisco Headsets
    The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get …
    Incentivized
    Chose Cisco Headsets
    They are integratable with multi-use functions. We appreciate the fact that it can connect to the laptop, Cisco phone, and bluetooh for other phone calls.
    Incentivized
    Chose Cisco Headsets
    The design is better at Cisco. So is the audio quality for listening. Centralized updating is also a plus.But my Jabra Evolve2 85 has a much better microphone and range.
    Incentivized
    Chose Cisco Headsets
    They work best with the other equipment and software that we use.
    Incentivized
    Chose Cisco Headsets
    Cisco Headsets provides us a solution which is closer to the network edge for us, allowing us to manage our conversations at the edge. We selected Cisco over Polycom because of our deeper network integration with our unified communications platform to allow us to run our …
    Incentivized
    Chose Cisco Headsets
    We went from using Jabra when Cisco came out with the Cisco Headsets. Much easier to manage as we were installing the Jabra software on every PC that had a headset and firmware was never getting updated. Now we don't have to worry about it as it keeps itself up-to-date.
    Incentivized
    Chose Cisco Headsets
    Hard to choose between the 2 brands when comparing the over-the-ear solution. As for in ear models, Cisco does not have a competing model available.
    Incentivized
    Chose Cisco Headsets
    plantronics c054 is the other headset that i have used. it has a completely different feature set and in almost every way, upgrading to the cisco headset has been an improvement.
    Incentivized
    Chose Cisco Headsets
    They are extremely useful and connectivity is great
    Incentivized
    Chose Cisco Headsets
    The battery on the Jabra was bad. Once the battery gets low, and you get a warning that it is getting low you have seconds to plug it in. And I mean seconds. And once the battery has gone, and plug it in, not only does it take ages to recharge, it also takes ages to get volume …
    Incentivized
    Chose Cisco Headsets
    I usually use community apps and websites. I operate multiple channels and audio rooms and that's where Cisco Headsets helps me out w.r.t the hardware part. My audio-rooms have become more engaging and my webinars are clear when I pre-record them. Even when live, everything …
    Incentivized
    Chose Cisco Headsets
    The Cisco Headsets provide premium quality.
    Incentivized
    Chose Cisco Headsets
    Compatibility with Cisco voip deskphones
    Incentivized
    Chose Cisco Headsets
    I have personal experience with a few different headsets. So I think I can compare and have more to say about headsets.
    Incentivized
    Chose Cisco Headsets
    Before the 900 series, the options for us were Plantronics UC series or sometime Jabra, however with the 980 Cisco Headsets we did switch to have all in one unified ecosystem as we do use Webex app, meetings and devices. With the 900 series they do stand out in the …
    Incentivized
    Key User Insights
    Would buy again
    92%
    Would buy again
    70 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    62 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    73 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    53 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    64 Answers
    Best Alternatives
    Cisco Headsets
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    Cisco Room Series
    Score8.6 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score9.1 out of 10
    All AlternativesView all alternatives
    User Ratings
    Cisco Headsets
    Likelihood to Recommend
    8.9
    (88 ratings)
    Likelihood to Renew
    8.3
    (3 ratings)
    Usability
    9.1
    (1 ratings)
    Availability
    8.2
    (1 ratings)
    Performance
    8.2
    (1 ratings)
    Support Rating
    7.7
    (3 ratings)
    Ease of integration
    8.2
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    User Testimonials
    Cisco Headsets
    Likelihood to Recommend
    Cisco
    In my opinion, the headsets are well-suited for an environment with high background noise, and, specifically in open spaces, they allow you to isolate yourself very well during your call and to move around the deck without staying in your seat, thanks to the Bluetooth connection. I don't think it's less appropriate because it can be used everywhere.
    Incentivized
    Read full review
    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
    Read full review
    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
    Read full review
    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
    Read full review
    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
    Read full review
    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
    Read full review
    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get what you paid for, quality audio.
    Read full review
    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
    Read full review
    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station