Cisco IP Phones vs. Crestron Mercury

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco IP Phones
Score 9.0 out of 10
N/A
Cisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.N/A
Crestron Mercury
Score 7.7 out of 10
N/A
Crestron, headquartered in New Jersey, offers the Crestron Mercury line of conference phones, a tabletop solution providing voice capabilities along with other collaboration features for the conference room.N/A
Pricing
Cisco IP PhonesCrestron Mercury
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco IP PhonesCrestron Mercury
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco IP PhonesCrestron Mercury
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Cisco IP PhonesCrestron Mercury
Small Businesses
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 8.0 out of 10
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 8.0 out of 10
Medium-sized Companies
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
Enterprises
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco IP PhonesCrestron Mercury
Likelihood to Recommend
8.9
(55 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.5
(2 ratings)
9.0
(1 ratings)
Usability
8.6
(11 ratings)
-
(0 ratings)
Support Rating
8.3
(41 ratings)
-
(0 ratings)
Implementation Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco IP PhonesCrestron Mercury
Likelihood to Recommend
Cisco
We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
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Crestron Electronics
It is well suited for small to medium sized conference room where video calls with your own device can be utilized. The Mercury essentially allows you to use any communication platform that you currently are using on your own devices. Works well as a stand alone speaker phone as well
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Pros
Cisco
  • Vibrant display
  • Retains mute functionality between headset and speakerphone
  • Consistent and incredibly clear audio
  • Energy saving mode, during nighttime hours
  • Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted!
  • Variety of customizable ringtones
  • Supports up to 10 lines, if needed
  • Built-in camera provides quick and easy access to join any meeting or call in 720p HD
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Crestron Electronics
  • The interface is simple to use and intuitive
  • The speaker and mic provide ample coverage
  • Everything you need for a basic conference room is included
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Cons
Cisco
  • So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets.
  • Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions.
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Crestron Electronics
  • Camera functionality
  • there is no option for PTZ cameras
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Likelihood to Renew
Cisco
i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
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Crestron Electronics
Ease of use and simple features. Intuitive user interface.
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Usability
Cisco
Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
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Crestron Electronics
No answers on this topic
Support Rating
Cisco
Cisco support for me has always been my biggest issue with Cisco. It is very difficult to open a ticket without having your support contact info updated on Cisco Portal, which in most cases, is dependent on resellers getting this done in a timely manner.
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Crestron Electronics
No answers on this topic
Implementation Rating
Cisco
Reduced equipment and infrastructure cost increased productivityEasier network management
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Crestron Electronics
No answers on this topic
Alternatives Considered
Cisco
The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
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Crestron Electronics
The Poly can use any video platform, but you have to pick only one. You do not have the ability to BYOD and use a different platform. Both the camera unit and the controller are connected to your network separately and sometime come un-paired and will not "speak" to each other and must be reset
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Return on Investment
Cisco
  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
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Crestron Electronics
  • It has allowed us to continue with hybrid working with remote customers or workers still working from home
  • being able to use my own device in a conference room for video calls help bring back together the workforce that has been able to return to the office onsite with those who are not.
  • Reduced travel when fully functioning options like are a great solution for meetings.
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ScreenShots