Likelihood to Recommend I came from several years of the managed services space before transitioning to an internal IT role. We have found that the ease of use and deployment combined with the bulletproof reliability of the Cisco Meraki MR platform makes it an easy sell for many types of organizations. I still recommend Cisco Meraki MR to anyone looking for an enterprise networking solution.
Read full review The WatchGuard Secure Wi-Fi Cloud works well in any scenario. With the number of AP model options, this solution can work at a coffee shop all the way up to a multi-tenant facility with thousands of users.
Read full review Pros Provides real-time and historic data right in the dashboard, allowing my team to troubleshoot user issues and identify larger problems much easier. Meraki APs are known as "loud talkers", and have really improved coverage on the edges of our spaces. Our users live and die by Zoom, and stability has been greatly enhanced. We did have an issue with significant packet drops, and their support team was able to quickly help us figure out the cause. Read full review enable wireless access on watchguard-based networks ensure reliable performances allow fast wireless data transfer operations Read full review Cons You have to have license to use them, otherwise they effectively they become trash! It would be good to see a one off standalone license where they don't have any support or access to Meraki dash, but could be reused as a simple standalone AP with limited features. (Much like I see people reflashing with OpenWRT) Read full review Better Access Points from WG Map Feature Read full review Likelihood to Renew Cause its intuitive, very clear and easy of use (no brainer) interface. It's whole portfolio in one portal aproach. Also cause the new features cycle release and the cisco Meraki comprehension of WiFi market. Also cause the fastest deployment available on the market that also comes with a easy to scale platform adding features and services in the same interface thats unique and awesome.
Read full review Usability To get basic functionality doesn't take long. Set up a new Meraki Dashboard activate the licenses and get internet connection for the APs and you are more or less done. The Dashboard will find your items and you're good to go.
Read full review Support Rating Meraki support is usually top notch. The are quick to respond and stick with an issue until it is resolved. One of the difficulties I've had with Meraki MRs is the limited ability the customer has in troubleshooting. Much of the more technical aspects of resolution can only be accessed by the Meraki support team, meaning dedicated IT teams are reliant on them when more complicated issues arise.
Read full review The support team is great! I have never had an issue getting the support I needed. They make it a point to stick with the issue until it's resolved to the customer's satisfaction. They do not make you feel like you need to hurry up and close the ticket. They make sure the solution is working as designed.
Read full review Alternatives Considered When considering a solution you need you really need to take into account the environments that you are deploying into. If you request something that is fully configurable, then you are more likely to deploy the Cisco Catalyst controller. With the Meraki solution, one of the major selling points is the dashboard and how easy it is to manage. In most cases, the features available in a Meraki solution are sufficient for 80% of customers.
Read full review WatchGuard Secure Wi-Fi Cloud offers the cloud management solution unlike Ubiquiti which needs a controller that you need to setup, configure, update, and maintain. Also Security is offered with Secure Wi-Fi cloud.
Read full review Scalability Cisco Meraki MR is made to be scalable and flexible. We can scale up or down as needed and deploy devices without configuring them. We can add the devices to the portal and then not have to touch them before they reach a location. We love that it can scale as we need it.
Read full review Return on Investment Since they are easy to setup, you save a lot on manpower hours. First you configure an SSID in the Meraki Dashboard and associate it to a tag name(s). Then, when you add a new access point to the network, you just have to associate the tags to it and it will start working. Super easy and time saving when provisioning new access points in the network. Since the access points report back to the Merak Dashboard, you can easily rule out any network connectivity issues when they are successfully reporting back, which also saves troubleshooting time. You can also save time by looking at the Meraki mobile App, which also gives you availability and statistical information. Read full review It is not the cheapest one by price but with all the features it is it worth They follow costs after buying are not so high because of the centralized and easy deployment and managemet To see where we have a bottleneck is so easy in the WatchGuard Cloud Read full review ScreenShots WatchGuard Secure Wi-Fi Cloud Screenshots