Cisco Nexus Dashboard vs. Spiceworks Cloud Help Desk

We used Cisco Nexus Dashboard specifically for automating the creation of networks in our private cloud environment using a VXLAN EVPN multisite environment. It integrates into Infoblox well. It's also very suited in network troubleshooting for past and present issues. Where I don't see it being used much is in the campus but it's nice to know we have the ability to add catalyst if needed.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It is a flexible tool that helps streamline and facilitate the development of new services.
• Ideal for automating tasks such as network modification, configuration, and removal, which provides great time savings.
• Ensures services without interruption and without difficult scheduling.
• It has a simple user interface and excellent support, made up of several providers.
• It facilitates the administration of managed services.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• With the latest version release of Cisco Nexus Dashboard to version 3.0.1 I can say that most of the features have already improved but one of the wishlists that I want for ND is the possibility of extracting lists of Anomaly.
• Include older versions of Firmware in the list of choices when doing the firmware upgrade analysis, currently only the recommended is in the list of choices.
• If possible, include all the prechecks in the Firmware pre-upgrade analysis same in the script provided by Cisco.

• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We observe significant product development with each release, along with substantial expansion of functionality. The program code has been consolidated into a single image, which simplifies installation and routine system update operations. Additionally, it is possible to install it outside the production network, which further enhances the solution’s availability.Additionally, the new graphical interface is very simplified and user-friendly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

For the end user, it is relatively easy to use. However, some training and practice is a must because the NSO is not as straightforward as the traditional router CLI. For the administrator, Cisco Network Service Orchestrator (NSO) is just like another program running on the Linux system--there is no big difference.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

For us, it's not yet a single pane of glass for the ACI network as Network Assurance Engine is not yet integrated into the [Cisco] Nexus Dashboard. This will be the case after the next update we plan to do. Today it's a tool I use daily to figure out if something unusual or unexpected happened in the SDN part of our network. The legacy network is still monitored with different tools.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

here was never a need to contact support, as the system includes several commands that allow for self-healing. Even if, after the upgrade process, one of the processes was not running, I was able to quickly find the appropriate sequence of commands that definitively resolved the issue. The entire architecture was designed in such a way as to be resilient to the failure of one node in a three-server setup.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Honestly, the product implementation took 1–2 days to comprehensively manage the client’s entire infrastructure. The delivered on-premise solution, provided as physical servers, quickly builds the required environment in which individual data centers are rapidly added. The data collection process takes some time but also depends on the number of devices in the network.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The Cisco Nexus Series switches perform admirably in our blended distributed system. We have been dealing with any of these sorts of switches for over 5 years and have been exceptionally happy with their functionality. Several of our other computer networks in our data rooms have proved effective with Cisco equipment. Because of the simplicity of maintenance and the high quality of technical support provided by Cisco representatives, there is a high level of trust in these switches.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's a very secure platform that can manage all the business networks, monitor various network traffic, and is easy project management software. Cisco Nexus Dashboard Fabric Controller can centralize all the network traffic in one room for easy and secure management and threat detection capability and even the secure channels offered are excellent.

• Bit pricey.
• Need to be purchased with vendor support. As far as I know, now support other vendors.
• It's upgrade from DCNM and worth looking into.
• It's still evolving and may need minor cosmetic adjustment
• Easy to create and maintain vxlan and non vxlan fabrics.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info