Cisco Prime LAN Management Solution vs N-able N-central

• Wireless file detection and planning mode has helped us expand into new areas of our buildings.
• Alerting is detailed when we have issues with hardwired and wireless devices, and Rogue Access Points are easily identifiable.
• Cisco equipment information is much more detailed than other management products' SNMP queries and is an excellent tool for troubleshooting end-device connectivity issues.
• Our KPI reporting for senior management and centralized management of our WIPS 'Wireless Intrusion Prevention' setup have both benefited significantly from the detailed reporting capabilities.

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• Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
• Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
• Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.

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• Maps. One thing that I miss is the fact that you can't see both wired and wireless equipment in the same topology map. For visualization and troubleshooting purposes, that would help a lot, and I honestly don' t think it's that much harder to implement.
• I'd love to see an option to show 'live dashboards,' maps, or other visual tools to publish in a NOC room, or even just to broadcast in a big monitor to allow multiple workmates to check that information. Again, I don't think that would be too hard to implement. I remember a similar feature was available in the first versions of the product, way back in the 90's (yes, I'm that old :-) )
• Sometimes, depending on what screen you are, the solution can be a little slow. I'm not saying the whole system is slow, but sometimes that slowness can bother a little.
• Talking about areas for improvement, one area I think can be improved is the upgrade process. Even for not so large deployments, it can take a lot of time. Having this time decreased would be the right thing to do.

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• Expensive software
• The support team are terrible
• Sales team will promise the world to get you over the line
• Subscription management is tedious
• Old software with very little development and the support team will not provide any further information on this - no roadmap
• Integrations galore - but none of them are effective

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• It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength.
• Saves time by helping to identify network health issues before they become a definitive problem causing downtime.
• With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere.

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• Reduced time to manage and support servers and endpoints.
• Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
• The subscription cost associated with N-central, to our clients has a good profit margin for us.

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