Cisco Secure Endpoint vs. Trend Micro Smart Protection Suite, with XGen

Anyone making use of multiple Cisco cloud security products would benefit from its integrations with other products. It is appropriate for medium to large organizations due to the flexibility and depth of configuration options available to administrators. It is appropriate for organizations with strained resources in the security division, because the default configurations provide a high level of security without much micro-management. It is less appropriate for small shops where there are fewer specific configurations needed, and the depth of that functionality is not needed. It is not recommended for budget-constrained organizations due to its relatively high price compared to competitors.

Incentivized

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

• Identifies malware, malicious processes/services and other events well
• Great automated actions features such as host isolation
• Detailed threat visibility such as file trajectory
• Integration with other Cisco suite of security products
• Great value
• Low false positive rate
• Lightweight agent
• Variety of reporting
• Stable agent

Incentivized

• Real time threat intelligence using updates from global threat intelligence network.
• Advanced built-in threat detection and response capabilities.
• Ability to detect advanced malware, behavior and communications.
• Flexibility to deploy with on-premise or cloud or hybrid.
• Single management console to manage all layers of security.

Incentivized

• The update mechanism of the client is not obvious and takes some finesse to learn
• The clients auto update signatures, but not agents which I have seen lead to mixed version levels as it is harder to keep up with
• It is generally a challenge to manage the licenses and if you let the license lapse, it is a very bad thing in my opinion.

Incentivized

• Documentation is something that can be improved here.
• Licensing is overly complex and needs to be improved for different features/variations.
• Install is difficult.

Incentivized

the renewal must be studied with different factors

Incentivized

AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.

Incentivized

no complain and no issue with availability

Incentivized

In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.

Incentivized

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

no participation in implementation

Incentivized

Cisco Advanced Malware Protection (AMP) for Endpoints is one of a wide spectrum of Cisco security products and is the first step that can bring you to start using Cisco AnyConnect and Cisco ISE to integrate with them.

Incentivized

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

• AMP has been able to catch some serious infections and stop them from doing huge damage in our environment.
• The overall cost of AMP vs the cost of not having this protection and getting hit with malware, or other nefarious damage to your environment is well worth the money.

Incentivized

• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

Incentivized