Cisco Secure Endpoint vs. Trend Micro Worry-Free Services Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Secure Endpoint
Score 8.5 out of 10
N/A
Cisco Secure Endpoint (formerly Cisco Advanced Malware Protection [AMP] for Endpoints) offers cloud-delivered next-generation antivirus, endpoint protection platform (EPP), and advanced endpoint detection and response (EDR).N/A
Trend Micro Worry-Free Services Suite
Score 8.1 out of 10
N/A
Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.N/A
Pricing
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Top Pros
Top Cons
Features
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Cisco Secure Endpoint
8.1
21 Ratings
5% below category average
Trend Micro Worry-Free Services Suite
8.6
2 Ratings
1% above category average
Anti-Exploit Technology8.721 Ratings7.02 Ratings
Endpoint Detection and Response (EDR)7.521 Ratings9.01 Ratings
Centralized Management7.621 Ratings9.52 Ratings
Hybrid Deployment Support8.55 Ratings9.01 Ratings
Infection Remediation7.421 Ratings8.52 Ratings
Vulnerability Management8.321 Ratings8.52 Ratings
Malware Detection9.021 Ratings8.52 Ratings
Best Alternatives
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Small Businesses
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SentinelOne Singularity
Score 9.1 out of 10
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Score 9.1 out of 10
Medium-sized Companies
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
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User Ratings
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Likelihood to Recommend
7.9
(23 ratings)
7.5
(8 ratings)
Likelihood to Renew
4.5
(1 ratings)
-
(0 ratings)
Usability
6.8
(18 ratings)
9.0
(2 ratings)
Availability
7.3
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(22 ratings)
9.4
(2 ratings)
Implementation Rating
4.5
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Secure EndpointTrend Micro Worry-Free Services Suite
Likelihood to Recommend
Cisco
I think you need it for all your endpoint devices, whether you are running an organization or for home use, it's just that level of security that will help out if you don't have the firewalls, all the fancy XDR equipment, all that kind of stuff, just having this on your endpoint will save your life. So even if there's a compromise in your network, it has the capability to isolate. Restrict so that you can't lose any more data or nothing else gets in
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Trend Micro
With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.
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Pros
Cisco
  • Threat identification: it finds things we wouldn't have even been looking for.
  • Integration with Secure Malware Analytics for automatic submission of suspicious files.
  • In-depth and complex configuration options for finely tuned policies for different users and endpoints.
  • Part of the Cisco Secure Client product for easier distribution and reduction of running agents on end-user devices
  • Integrates with Secure-X for single-pane of glass view of dashboards.
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Trend Micro
  • Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
  • Central Control Manager capabilities to have control about what happens in the environment
  • No need to have internal infrastructure to host further than your workstations or terminals
  • No need to have dedicated team for security or endpoint protection
  • Maintenance and updates are available just as released, no need to take actions on that side
  • Great capabilities as a connected threat defense platform
  • Endpoint protection features and quality for SMBs
  • Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage
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Cons
Cisco
  • The update mechanism of the client is not obvious and takes some finesse to learn
  • The clients auto update signatures, but not agents which I have seen lead to mixed version levels as it is harder to keep up with
  • It is generally a challenge to manage the licenses and if you let the license lapse, it is a very bad thing in my opinion.
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Trend Micro
  • Price increases regularly.
  • When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
  • Can take awhile to dial in the thresholds against false positives.
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Likelihood to Renew
Cisco
the renewal must be studied with different factors
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Trend Micro
No answers on this topic
Usability
Cisco
AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.
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Trend Micro
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
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Reliability and Availability
Cisco
no complain and no issue with availability
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Trend Micro
No answers on this topic
Support Rating
Cisco
In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.
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Trend Micro
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
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Implementation Rating
Cisco
no participation in implementation
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Trend Micro
No answers on this topic
Alternatives Considered
Cisco
Cisco Secure Endpoint is an advanced EDR solution that is highly effective and scalable. Our experience previously with MalwareBytes and Microsoft Defender was not horrible, but these products were not as effective and did not integrate well with our other security products to allow us to monitor and react quickly to address threats that were within our network. Key to any security effort is mitigation and the ability to quickly identify and respond so any damage can be avoided or limited.
Read full review
Trend Micro
Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.
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Return on Investment
Cisco
  • AMP has been able to catch some serious infections and stop them from doing huge damage in our environment.
  • The overall cost of AMP vs the cost of not having this protection and getting hit with malware, or other nefarious damage to your environment is well worth the money.
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Trend Micro
  • It has stopped several malicious items from getting into our system.
  • It's also saved money over our previous Anti-Virus solution (Kaspersky)
  • Ease of Setup/Use
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ScreenShots