Cisco UC-One vs. CrazyCall

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.

Incentivized

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

• Clear quality of service
• easy implementation
• good return on investment

Incentivized

• The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
• We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
• It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

Incentivized

• Mobile App Chats do not always sync to the PC application.
• Switching from WiFi to Cellular on mobile applications typically drops the call.
• Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

Incentivized

• Inbound call functionally is still limited and not something that my team utilizes.
• The reporting features for the some of the lower pricing tiers are very limited.
• Downloading reports from the cloud can be quite slow at times.

Incentivized

We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.

Incentivized

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

• The services as a whole are a better feature set for a better price.
• The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
• Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

Incentivized

• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized