Cisco Webex Experience Management (discontinued) vs. ClientSuccess
Cisco Webex Experience Management (discontinued) vs. ClientSuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
ClientSuccess | N/A | ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business. | N/A |
Cisco Webex Experience Management (discontinued) | ClientSuccess | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Webex Experience Management (discontinued) | ClientSuccess | |
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Top Pros |
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Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Cisco Webex Experience Management (discontinued) | ClientSuccess | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | ClientSuccess | |
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Likelihood to Recommend | 9.0 (13 ratings) | 7.6 (18 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (1 ratings) | 10.0 (1 ratings) |
Cisco Webex Experience Management (discontinued) | ClientSuccess | |
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Likelihood to Recommend | Discontinued Products | ClientSuccess |
Pros | Discontinued Products | ClientSuccess |
Cons | Discontinued Products | ClientSuccess |
Likelihood to Renew | Discontinued Products | ClientSuccess No answers on this topic |
Usability | Discontinued Products | ClientSuccess No answers on this topic |
Support Rating | Discontinued Products | ClientSuccess |
Alternatives Considered | Discontinued Products | ClientSuccess |
Return on Investment | Discontinued Products | ClientSuccess |
ScreenShots |