What users are saying about
29 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

    Online Storefront

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    10.0

    ShipperHQ

    100%
    ShipperHQ ranks higher in 1/1 features

    Website integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    eCommerce Business Management

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.0

    ShipperHQ

    80%
    ShipperHQ ranks higher in 2/2 features

    Shipping

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Custom functionality

    N/A
    0 Ratings
    5.9
    59%
    2 Ratings

    Attribute Ratings

    • Cisco Webex Experience Management is rated higher in 1 area: Usability
    • ShipperHQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    Cisco Webex Experience Management

    86%
    10 Ratings
    8.9

    ShipperHQ

    89%
    3 Ratings

    Likelihood to Renew

    Cisco Webex Experience Management

    N/A
    0 Ratings
    10.0

    ShipperHQ

    100%
    1 Rating

    Usability

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating
    8.0

    ShipperHQ

    80%
    1 Rating

    Support Rating

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating
    10.0

    ShipperHQ

    100%
    2 Ratings

    Likelihood to Recommend

    Cisco

    Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
    Read full review

    ShipperHQ (WebShopApps)

    ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
    Read full review

    Pros

    Cisco

    • Audio and video quality is amazing.
    • Screen sharing is easy.
    • Very secure connection.
    • Collaboration is made easy.
    • Easy access thanks to different versions available.
    Read full review

    ShipperHQ (WebShopApps)

    • It is easy to batch process orders.
    • It quickly calculates rates to compare.
    • It is easy to keep track of orders for future review.
    Read full review

    Cons

    Cisco

    • No break out rooms[.]
    • Expensive relative to other similar products[.]
    • Video call is not effective as Zoom[.]
    • Ask to download client always[.]
    Read full review

    ShipperHQ (WebShopApps)

    • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
    • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
    • I would also like to see the option for adding shipping rules if shipping management was integrated.
    Read full review

    Pricing Details

    Cisco Webex Experience Management

    Starting Price

    $0 Per Month / 50 Responses / 1 user

    Editions & Modules

    Cisco Webex Experience Management editions and modules pricing
    EditionModules
    FREE$01
    BASIC$252
    STANDARD$503
    PREMIUM$1004
    EASY12 ¢5
    ENTERPRISE$5006

    Footnotes

    1. Per Month / 50 Responses / 1 user
    2. Per Month / 200 Responses / 2 users
    3. Per Month / 500 Responses / 2 users
    4. Per Month / 1000 Responses / 4 users
    5. Per Response / Unlimited users
    6. Customized Usage Packages

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    ShipperHQ

    Starting Price

    $250.5 per month

    Editions & Modules

    ShipperHQ editions and modules pricing
    EditionModules
    Essentials Plan$100.001
    Standard Plan$250.002
    Pro Plan$400.003
    Enterprisecall for pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $250.00

    Additional Details

    Pricing may vary per platform as feature availability can vary per platform.

    Likelihood to Renew

    Cisco

    No answers on this topic

    ShipperHQ (WebShopApps)

    I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
    Read full review

    Usability

    Cisco

    No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
    Read full review

    ShipperHQ (WebShopApps)

    I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
    Read full review

    Support Rating

    Cisco

    Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
    Read full review

    ShipperHQ (WebShopApps)

    Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
    Read full review

    Alternatives Considered

    Cisco

    Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
    Read full review

    ShipperHQ (WebShopApps)

    USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
    Read full review

    Return on Investment

    Cisco

    • Improved on work speed and efficiency by working in great and organized teams.
    • Management of customer journey in an orderly way.
    • It cuts off some people from joining or participating in a meeting.
    Read full review

    ShipperHQ (WebShopApps)

    • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
    • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
    • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
    Read full review

    Screenshots

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