Cisco Webex Social (Discontinued) vs. Klaxoon by Wrike

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.

Incentivized

Easy for end-users to experience the workflow and processes (i.e. low entry barrier) and handle the tool. Easy for facilitators to create a digital board and to animate and create a good remote real-time or asynchronous experience. Moreover, it allows building Customer Journey Maps (CJM) for my end-users with very low time invested and a high level of reusability.

Incentivized

• Easy to use.
• No special setup.
• Doesn't require any special hardware.

Incentivized

• There are many templates available in the library: very useful for organizing a workshop that always requires a method to support collective intelligence.
• Klaxoon is great for working collaboratively at the same time. It is really visual and not very difficult to use. It has different kinds of interesting features, but you have to know about them.
• Blackboard principle, confidentiality of contributions

Incentivized

• Recording feature cannot record phone sound just computer sound.
• Recording feature does not generate a file with "known" extension, it needs specific player.

Incentivized

• From a user perspective I would say klaxoon offers all the good stuff. A few functions could be more developed like survey.
• I personally had troubled organizing some of the boards to have the data from them exported in a nice way.
• Hard to find more negative sides, but more templates for more use cases would always be nice :-)

Incentivized

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.

Incentivized

we are trying many visual collaboration applications. and we will choose the application that will offer us a more interactive environment. Miro is a very similar app and surpasses Klaxoon in terms of interface and simplicity. But Klaxoon is more successful with pre-designed boards. MURAL is a different concept and lags behind Klaxoon in terms of workspace.

Incentivized

• It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
• Great user experience.
• Users like it.

Incentivized

• Klaxoon allows working in a group easily at the same time for people in different places. So the main benefit is to work collaboratively and to come back to the work anytime we want.
• It was especially important during the Covid period when we could not organize on-site sessions with a real post-it. It helps also for online training or digital adoption thanks to the possibility to define the digital training journey with Module/Quiz sessions/Surveys.
• we benefited from strong support from the Customer management services of Klaxoon to kick off the solution in a very good way.

Incentivized