What users are saying about
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • NetSupport Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
10.0

NetSupport Manager

100%
NetSupport Manager ranks higher in 11/14 features

Screen sharing

8.2
82%
9 Ratings
10.0
100%
1 Rating

File transfer

8.4
84%
9 Ratings
10.0
100%
1 Rating

Instant message

7.4
74%
7 Ratings
10.0
100%
1 Rating

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
10.0
100%
1 Rating

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
10.0
100%
1 Rating

Over-the-Internet remote session

8.0
80%
9 Ratings
N/A
0 Ratings

Initiate remote control from mobile

4.3
43%
6 Ratings
N/A
0 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
10.0
100%
1 Rating

Remote Active Directory® management

5.8
58%
5 Ratings
10.0
100%
1 Rating

Centralized management dashboard

6.9
69%
7 Ratings
10.0
100%
1 Rating

Session record

8.6
86%
7 Ratings
N/A
0 Ratings

Annotations

6.9
69%
7 Ratings
10.0
100%
1 Rating

Monitoring and Alerts

6.5
65%
5 Ratings
10.0
100%
1 Rating

Multi-platform remote control

5.1
51%
7 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • NetSupport Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.5

Cisco Webex Support

75%
11 Ratings
9.0

NetSupport Manager

90%
1 Rating

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

NetSupport Manager

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

NetSupport Manager

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings

NetSupport Manager

N/A
0 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Read full review

NetSupport

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Read full review

Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Read full review

NetSupport

  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
Read full review

Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Read full review

NetSupport

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Read full review

Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NetSupport Manager

    Starting Price

    Editions & Modules

    NetSupport Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      NetSupport

      No answers on this topic

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      NetSupport

      No answers on this topic

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
      Read full review

      NetSupport

      No answers on this topic

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      NetSupport

      I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      NetSupport

      • It allow's us to update apps instantly
      • It gives user quick response to overcome headache issues
      • It's saves crucial time from both ends
      Read full review

      Add comparison