What users are saying about
6 Ratings
65 Ratings
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Score 7.9 out of 100
6 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • ShowMyPC ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
7.4

ShowMyPC

74%
Cisco Webex Support ranks higher in 7/14 features

Screen sharing

8.2
82%
9 Ratings
10.0
100%
2 Ratings

File transfer

8.3
83%
9 Ratings
8.0
80%
2 Ratings

Instant message

7.4
74%
7 Ratings
7.0
70%
2 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
6.0
60%
1 Rating

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
7.0
70%
1 Rating

Over-the-Internet remote session

7.9
79%
9 Ratings
10.0
100%
2 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
8.0
80%
1 Rating

Remote management of servers & workstations

1.7
17%
5 Ratings
9.0
90%
2 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

6.8
68%
7 Ratings
6.0
60%
2 Ratings

Session record

8.6
86%
7 Ratings
7.0
70%
2 Ratings

Annotations

6.9
69%
7 Ratings
7.0
70%
1 Rating

Monitoring and Alerts

6.3
63%
5 Ratings
8.0
80%
1 Rating

Multi-platform remote control

5.2
52%
7 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • ShowMyPC is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
10.0

ShowMyPC

100%
2 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

ShowMyPC

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

ShowMyPC

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings

ShowMyPC

N/A
0 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Read full review

ShowMyPc.com

If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.
Read full review

Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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ShowMyPc.com

  • Easy access to help with software issues.
  • Technical support
  • Access to Remote desktop control
  • Recording sessions for paper trails
Read full review

Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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ShowMyPc.com

  • Free level should have automatic reconnect on reboot
  • Being a remote access only software pricing plans could be better
  • Branding should be allowed on lower plans
Read full review

Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ShowMyPC

    Starting Price

    Editions & Modules

    ShowMyPC editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      ShowMyPc.com

      No answers on this topic

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      ShowMyPc.com

      No answers on this topic

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
      Read full review

      ShowMyPc.com

      No answers on this topic

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      ShowMyPc.com

      ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.
      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      ShowMyPc.com

      • The on-demand access is free - can't get a better ROI than that
      • Plans are relatively inexpensive - as long as you are not managing large amounts of devices
      • Having a go to remote access solution that enables clients to control access is priceless
      Read full review

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