What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
81 Ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

VMware Workstation Pro

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Remote Administration

    6.5

    Cisco Webex Support

    65%

    VMware Workstation Pro

    Feature Set Not Supported
    N/A
    Cisco Webex Support ranks higher in 14/14 features

    Screen sharing

    7.9
    79%
    9 Ratings
    N/A
    0 Ratings

    File transfer

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Instant message

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.1
    61%
    5 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.7
    77%
    9 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    4.9
    49%
    6 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    1.7
    17%
    5 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    5.0
    50%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.3
    63%
    7 Ratings
    N/A
    0 Ratings

    Session record

    8.7
    87%
    7 Ratings
    N/A
    0 Ratings

    Annotations

    6.8
    68%
    7 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    5.5
    55%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    5.6
    56%
    7 Ratings
    N/A
    0 Ratings

    Server Virtualization

    Cisco Webex Support

    Feature Set Not Supported
    N/A
    8.7

    VMware Workstation Pro

    87%
    VMware Workstation Pro ranks higher in 5/5 features

    Virtual machine automated provisioning

    N/A
    0 Ratings
    8.5
    85%
    21 Ratings

    Management console

    N/A
    0 Ratings
    8.8
    88%
    24 Ratings

    Live virtual machine backup

    N/A
    0 Ratings
    8.8
    88%
    23 Ratings

    Live virtual machine migration

    N/A
    0 Ratings
    9.2
    92%
    23 Ratings

    Hypervisor-level security

    N/A
    0 Ratings
    8.1
    81%
    21 Ratings

    Attribute Ratings

    • Cisco Webex Support is rated higher in 1 area: Likelihood to Renew
    • VMware Workstation Pro is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.0

    Cisco Webex Support

    70%
    11 Ratings
    9.3

    VMware Workstation Pro

    93%
    29 Ratings

    Likelihood to Renew

    9.1

    Cisco Webex Support

    91%
    3 Ratings
    9.0

    VMware Workstation Pro

    90%
    1 Rating

    Usability

    7.0

    Cisco Webex Support

    70%
    1 Rating
    9.0

    VMware Workstation Pro

    90%
    1 Rating

    Support Rating

    1.4

    Cisco Webex Support

    14%
    5 Ratings
    6.5

    VMware Workstation Pro

    65%
    6 Ratings

    Likelihood to Recommend

    Cisco Webex Support

    We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
    Anonymous | TrustRadius Reviewer

    VMware Workstation Pro

    Some scenarios where VMware Workstation pro is best suited are: 1. Utilization for testing software - can install a virtual machine to simulate software requirements and testing it on your network.2. Testing operating systems upgrades and installation on specific hardware requirements. 3. Virtualizing a physical server4. Being able to backup a whole server and restore from it in the event of any issue occurring.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Webex Support

    • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
    • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
    • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
    Kurt Ferguson | TrustRadius Reviewer

    VMware Workstation Pro

    • It provides a great remote access tool for accessing and managing servers in virtual environment. With the security risks surround remote desktop this provides a good alternative to do the same functions.
    • The app itself is very lightweight and easy to install/maintain.
    • Sandbox testing can be a time consuming thing to setup and do. Workstation makes this easy to create, use, and put away. This make you more willing to put new things in the sandbox and test them before production usage.
    • The cost of workstation is very affordable for the functionality that you get and you can try it for free before you buy it.
    • We use it to run apps that can be difficult to setup or conflict with other apps. We just spin this app VM up run it, and then shut it back down. The startup and shutdown is very quick.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Webex Support

    • During initial setups it can be a little confusing.
    • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
    • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
    Shawn Oudavanh | TrustRadius Reviewer

    VMware Workstation Pro

    • Some of the network settings are pretty hard to navigate.
    • The VMware Tools suite isn't reliable for things like sharing files between guest and host or sharing a clipboard, doesn't always work.
    • Have had issues with the Shared Folder feature where it doesn't always work.
    • Mounting host USB devices to the Guest virtual machine sometimes doesn't work at all.
    Dimitar Samarov | TrustRadius Reviewer

    Pricing Details

    Cisco Webex Support

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    VMware Workstation Pro

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Cisco Webex Support

    Cisco Webex Support 9.1
    Based on 3 answers
    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
    Zak Gunnells | TrustRadius Reviewer

    VMware Workstation Pro

    VMware Workstation Pro 9.0
    Based on 1 answer
    It's a solid product, and if they make it compatible with HyperVM (WSL, Docker, etc.) it would be great
    Vlad VARNA | TrustRadius Reviewer

    Usability

    Cisco Webex Support

    Cisco Webex Support 7.0
    Based on 1 answer
    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
    Anonymous | TrustRadius Reviewer

    VMware Workstation Pro

    VMware Workstation Pro 9.0
    Based on 1 answer
    There are some settings that can only be done by editing the VMX file. However, that is easily done, and you can find examples on the internet easily.
    Vlad VARNA | TrustRadius Reviewer

    Support Rating

    Cisco Webex Support

    Cisco Webex Support 1.4
    Based on 5 answers
    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
    Julio Cesar Lara Favela | TrustRadius Reviewer

    VMware Workstation Pro

    VMware Workstation Pro 6.5
    Based on 6 answers
    I haven't had to call VMware Workstation support. The majority of the time, whenever I have a problem, I can perform an online search and find the answers I need. Online forums and users with similar situations are generally sufficient to answer any questions I have had, though, from previous experience at another company, their support is outstanding and responsive to circumstances. However, that is generally for a paid support contract and should be expected when you are paying for that support.
    Tyler Twitchell | TrustRadius Reviewer

    Alternatives Considered

    Cisco Webex Support

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
    Anonymous | TrustRadius Reviewer

    VMware Workstation Pro

    The best and easy to adjust all the functions for easy production of the appropriate and quality services via the Cloud and the deployment of the product can easily be done with all users even those with little basic knowledge on VMware Workstation Pro similar platforms. With the advanced capabilities for Cloud data protection and monitoring of various companies' operations, the system offers its highest capability.
    Johnson Martins | TrustRadius Reviewer

    Return on Investment

    Cisco Webex Support

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
    Anonymous | TrustRadius Reviewer

    VMware Workstation Pro

    • When updating multiple VM's, this is a much quicker option vs trying to either RDP to them or console using Vcenter
    • We are required to run a VM locally for certain tasks, and this has been the most effective way to use it
    • The ability to manage a VM without having to worry about the console freezing up helps with management
    Anonymous | TrustRadius Reviewer

    Add comparison