Cisco Webex Support vs VMware Workstation Pro

• Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
• Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
• Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.

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• It provides a great remote access tool for accessing and managing servers in virtual environment. With the security risks surround remote desktop this provides a good alternative to do the same functions.
• The app itself is very lightweight and easy to install/maintain.
• Sandbox testing can be a time consuming thing to setup and do. Workstation makes this easy to create, use, and put away. This make you more willing to put new things in the sandbox and test them before production usage.
• The cost of workstation is very affordable for the functionality that you get and you can try it for free before you buy it.
• We use it to run apps that can be difficult to setup or conflict with other apps. We just spin this app VM up run it, and then shut it back down. The startup and shutdown is very quick.

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• During initial setups it can be a little confusing.
• The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
• When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.

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• Some of the network settings are pretty hard to navigate.
• The VMware Tools suite isn't reliable for things like sharing files between guest and host or sharing a clipboard, doesn't always work.
• Have had issues with the Shared Folder feature where it doesn't always work.
• Mounting host USB devices to the Guest virtual machine sometimes doesn't work at all.

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• WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
• WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.

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• When updating multiple VM's, this is a much quicker option vs trying to either RDP to them or console using Vcenter
• We are required to run a VM locally for certain tasks, and this has been the most effective way to use it
• The ability to manage a VM without having to worry about the console freezing up helps with management

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