Cisco Webex Support (discontinued) vs. VMware Workstation Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Support
Score 8.2 out of 10
N/A
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
VMware Workstation Pro
Score 8.8 out of 10
N/A
VMware Workstation Pro is virtualization software which allows running multiple x86-based operating systems on one PC. Users can run Windows, Linux and BSD virtual machines on a Windows or Linux desktop.N/A
Pricing
Cisco Webex Support (discontinued)VMware Workstation Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex SupportVMware Workstation Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex Support (discontinued)VMware Workstation Pro
Top Pros
Top Cons
Features
Cisco Webex Support (discontinued)VMware Workstation Pro
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco Webex Support (discontinued)
6.8
9 Ratings
20% below category average
VMware Workstation Pro
-
Ratings
Screen sharing8.99 Ratings00 Ratings
File transfer8.99 Ratings00 Ratings
Instant message7.17 Ratings00 Ratings
Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
Access to sleeping/powered-off computers6.05 Ratings00 Ratings
Over-the-Internet remote session8.99 Ratings00 Ratings
Initiate remote control from mobile1.46 Ratings00 Ratings
Remote management of servers & workstations2.05 Ratings00 Ratings
Remote Active Directory® management7.95 Ratings00 Ratings
Centralized management dashboard8.87 Ratings00 Ratings
Session record8.67 Ratings00 Ratings
Annotations7.07 Ratings00 Ratings
Monitoring and Alerts8.95 Ratings00 Ratings
Multi-platform remote control1.67 Ratings00 Ratings
Server Virtualization
Comparison of Server Virtualization features of Product A and Product B
Cisco Webex Support (discontinued)
-
Ratings
VMware Workstation Pro
8.5
26 Ratings
2% above category average
Virtual machine automated provisioning00 Ratings8.819 Ratings
Management console00 Ratings8.121 Ratings
Live virtual machine backup00 Ratings9.420 Ratings
Live virtual machine migration00 Ratings8.020 Ratings
Hypervisor-level security00 Ratings8.219 Ratings
Best Alternatives
Cisco Webex Support (discontinued)VMware Workstation Pro
Small Businesses
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Score 9.8 out of 10
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Proxmox VE
Score 9.3 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
VMware vSOM (discontinued)
VMware vSOM (discontinued)
Score 10.0 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
VMware vSOM (discontinued)
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Score 10.0 out of 10
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User Ratings
Cisco Webex Support (discontinued)VMware Workstation Pro
Likelihood to Recommend
9.7
(11 ratings)
9.0
(27 ratings)
Likelihood to Renew
9.1
(3 ratings)
9.0
(1 ratings)
Usability
7.0
(1 ratings)
9.0
(1 ratings)
Support Rating
1.0
(3 ratings)
7.7
(2 ratings)
User Testimonials
Cisco Webex Support (discontinued)VMware Workstation Pro
Likelihood to Recommend
Cisco
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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VMware
I would not recommend using a VM as a complete replacement for your everyday driver, but I would recommend
it for testing. One way that I use Workstation Pro is with testing GPO's. I can
make a change to a user or computer GPO, take a snapshot, reboot the computer
to pull the GPO, see if it worked. If it didn't, I revert to the last snapshot before the GPO was pulled, make some changes to the GPO again, and test on the test VM. The same style
of testing can be used with creating and changing scripts for computer changes.
We have a whole computer setup script that installs software and changes a ton
of settings. On a VM you can test over and over to make sure the script runs
how you want it to and revert if you didn't like the script outcome. Especially
handy with software installs, so you don't have to wait for a program to
uninstall and then edit the script and run the script again. Using snapshots save me so much time in testing!
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Pros
Cisco
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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VMware
  • It provides a great remote access tool for accessing and managing servers in virtual environment. With the security risks surround remote desktop this provides a good alternative to do the same functions.
  • The app itself is very lightweight and easy to install/maintain.
  • Sandbox testing can be a time consuming thing to setup and do. Workstation makes this easy to create, use, and put away. This make you more willing to put new things in the sandbox and test them before production usage.
  • The cost of workstation is very affordable for the functionality that you get and you can try it for free before you buy it.
  • We use it to run apps that can be difficult to setup or conflict with other apps. We just spin this app VM up run it, and then shut it back down. The startup and shutdown is very quick.
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Cons
Cisco
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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VMware
  • At the moment, it's incompatible with Microsoft's HyperVM, which is used in Docker and the Linux Subsystem on Windows 2 (WSL 2).
  • VMware shared files sometimes stop working and need to be reset.
  • 3D support is limited to Windows and only certain scenarios.
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Likelihood to Renew
Cisco
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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VMware
It's a solid product, and if they make it compatible with HyperVM (WSL, Docker, etc.) it would be great
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Usability
Cisco
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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VMware
There are some settings that can only be done by editing the VMX file. However, that is easily done, and you can find examples on the internet easily.
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Support Rating
Cisco
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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VMware
I haven't had to call VMware Workstation support. The majority of the time, whenever I have a problem, I can perform an online search and find the answers I need. Online forums and users with similar situations are generally sufficient to answer any questions I have had, though, from previous experience at another company, their support is outstanding and responsive to circumstances. However, that is generally for a paid support contract and should be expected when you are paying for that support.
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Alternatives Considered
Cisco
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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VMware
VMware ESXi is more enterprise based whereas VMware Workstation offers capabilities at a lower cost and smaller scale. VMware Workstation Pro is also user friendly and easy to install. It can be utilized on a regular desktop system as the name implies. It helps with also demonstrations when needed to clients without having bulky hardware every time.
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Return on Investment
Cisco
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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VMware
  • When updating multiple VM's, this is a much quicker option vs trying to either RDP to them or console using Vcenter
  • We are required to run a VM locally for certain tasks, and this has been the most effective way to use it
  • The ability to manage a VM without having to worry about the console freezing up helps with management
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ScreenShots