What users are saying about
62 Ratings
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Based on 62 reviews and ratings
VMware Workstation Pro
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Top Rated
81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 81 reviews and ratings
Feature Set Ratings
Remote Administration

6.5
Cisco Webex Support
65%

VMware Workstation Pro
Feature Set Not Supported
N/A
Cisco Webex Support ranks higher in 14/14 features
Cisco Webex Support ranks higher in 14/14 features
Screen sharing

7.9
79%
9 Ratings

N/A
0 Ratings
File transfer

8.1
81%
9 Ratings

N/A
0 Ratings
Instant message

7.4
74%
7 Ratings

N/A
0 Ratings
Secure remote access with Smart Card authentication

9.0
90%
5 Ratings

N/A
0 Ratings
Access to sleeping/powered-off computers

6.1
61%
5 Ratings

N/A
0 Ratings
Over-the-Internet remote session

7.7
77%
9 Ratings

N/A
0 Ratings
Initiate remote control from mobile

4.9
49%
6 Ratings

N/A
0 Ratings
Remote management of servers & workstations

1.7
17%
5 Ratings

N/A
0 Ratings
Remote Active Directory® management

5.0
50%
5 Ratings

N/A
0 Ratings
Centralized management dashboard

6.3
63%
7 Ratings

N/A
0 Ratings
Session record

8.7
87%
7 Ratings

N/A
0 Ratings
Annotations

6.8
68%
7 Ratings

N/A
0 Ratings
Monitoring and Alerts

5.5
55%
5 Ratings

N/A
0 Ratings
Multi-platform remote control

5.6
56%
7 Ratings

N/A
0 Ratings
Server Virtualization

Cisco Webex Support
Feature Set Not Supported
N/A

8.7
VMware Workstation Pro
87%
VMware Workstation Pro ranks higher in 5/5 features
VMware Workstation Pro ranks higher in 5/5 features
Virtual machine automated provisioning

N/A
0 Ratings

8.5
85%
21 Ratings
Management console

N/A
0 Ratings

8.8
88%
24 Ratings
Live virtual machine backup

N/A
0 Ratings

8.8
88%
23 Ratings
Live virtual machine migration

N/A
0 Ratings

9.2
92%
23 Ratings
Hypervisor-level security

N/A
0 Ratings

8.1
81%
21 Ratings
Attribute Ratings
- Cisco Webex Support is rated higher in 1 area: Likelihood to Renew
- VMware Workstation Pro is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

7.0
Cisco Webex Support
70%
11 Ratings

9.3
VMware Workstation Pro
93%
29 Ratings
Likelihood to Renew

9.1
Cisco Webex Support
91%
3 Ratings

9.0
VMware Workstation Pro
90%
1 Rating
Usability

7.0
Cisco Webex Support
70%
1 Rating

9.0
VMware Workstation Pro
90%
1 Rating
Support Rating

1.4
Cisco Webex Support
14%
5 Ratings

6.5
VMware Workstation Pro
65%
6 Ratings
Likelihood to Recommend
Cisco Webex Support
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesVMware Workstation Pro
Some scenarios where VMware Workstation pro is best suited are: 1. Utilization for testing software - can install a virtual machine to simulate software requirements and testing it on your network.2. Testing operating systems upgrades and installation on specific hardware requirements. 3. Virtualizing a physical server4. Being able to backup a whole server and restore from it in the event of any issue occurring.

Verified User
General Manager in Information Technology
Information Technology & Services Company, 1-10 employeesPros
Cisco Webex Support
- Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
- Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
- Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Lead Desktop Analyst
Fidelity & Guaranty LifeInsurance, 201-500 employees
VMware Workstation Pro
- It provides a great remote access tool for accessing and managing servers in virtual environment. With the security risks surround remote desktop this provides a good alternative to do the same functions.
- The app itself is very lightweight and easy to install/maintain.
- Sandbox testing can be a time consuming thing to setup and do. Workstation makes this easy to create, use, and put away. This make you more willing to put new things in the sandbox and test them before production usage.
- The cost of workstation is very affordable for the functionality that you get and you can try it for free before you buy it.
- We use it to run apps that can be difficult to setup or conflict with other apps. We just spin this app VM up run it, and then shut it back down. The startup and shutdown is very quick.

Verified User
Director in Information Technology
Government Administration Company, 501-1000 employeesCons
Cisco Webex Support
- During initial setups it can be a little confusing.
- The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
- When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Software Support Engineer
InforComputer Software, 10,001+ employees
VMware Workstation Pro
- Some of the network settings are pretty hard to navigate.
- The VMware Tools suite isn't reliable for things like sharing files between guest and host or sharing a clipboard, doesn't always work.
- Have had issues with the Shared Folder feature where it doesn't always work.
- Mounting host USB devices to the Guest virtual machine sometimes doesn't work at all.
Senior Programmer
Gikn EUInformation Technology & Services, 1-10 employees
Pricing Details
Cisco Webex Support
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—VMware Workstation Pro
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco Webex Support
Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Systems Administrator
On Center Software51-200 employees
VMware Workstation Pro
VMware Workstation Pro 9.0
Based on 1 answer
It's a solid product, and if they make it compatible with HyperVM (WSL, Docker, etc.) it would be great
Principal Software Architect
NortonLifeLockComputer Software, 1001-5000 employees
Usability
Cisco Webex Support
Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.

Verified User
Team Lead in Professional Services
E-Learning Company, 201-500 employeesVMware Workstation Pro
VMware Workstation Pro 9.0
Based on 1 answer
There are some settings that can only be done by editing the VMX file. However, that is easily done, and you can find examples on the internet easily.
Principal Software Architect
NortonLifeLockComputer Software, 1001-5000 employees
Support Rating
Cisco Webex Support
Cisco Webex Support 1.4
Based on 5 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Director ejecutivo zona Noroeste-Centro
MONARCH MEXICOInformation Technology and Services, 51-200 employees
VMware Workstation Pro
VMware Workstation Pro 6.5
Based on 6 answers
I haven't had to call VMware Workstation support. The majority of the time, whenever I have a problem, I can perform an online search and find the answers I need. Online forums and users with similar situations are generally sufficient to answer any questions I have had, though, from previous experience at another company, their support is outstanding and responsive to circumstances. However, that is generally for a paid support contract and should be expected when you are paying for that support.
Senior System Engineer
NetDocumentsComputer Software, 201-500 employees
Alternatives Considered
Cisco Webex Support
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.

Verified User
Manager in Professional Services
Computer Software Company, 201-500 employeesVMware Workstation Pro
The best and easy to adjust all the functions for easy production of the appropriate and quality services via the Cloud and the deployment of the product can easily be done with all users even those with little basic knowledge on VMware Workstation Pro similar platforms. With the advanced capabilities for Cloud data protection and monitoring of various companies' operations, the system offers its highest capability.
.NET Software Engineer
JFrogComputer Software, 501-1000 employees
Return on Investment
Cisco Webex Support
- WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
- WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesVMware Workstation Pro
- When updating multiple VM's, this is a much quicker option vs trying to either RDP to them or console using Vcenter
- We are required to run a VM locally for certain tasks, and this has been the most effective way to use it
- The ability to manage a VM without having to worry about the console freezing up helps with management

Verified User
Employee in Information Technology
Hospital & Health Care Company, 5001-10,000 employees