Citrix Endpoint Management vs. Pulseway

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Citrix Endpoint Management
Score 7.9 out of 10
N/A
Citrix Endpoint Management (formerly XenMobile), is a UEM and enterprise mobility management application for securing mobile applications and devices.N/A
Pulseway
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…
$0.80
per month per installation
Pricing
Citrix Endpoint ManagementPulseway
Editions & Modules
No answers on this topic
Enterprise
$0.80
per month per installation
Offerings
Pricing Offerings
Citrix Endpoint ManagementPulseway
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo hidden fees or contracts. Term-based discounts.
More Pricing Information
Community Pulse
Citrix Endpoint ManagementPulseway
Considered Both Products
Citrix Endpoint Management
Chose Citrix Endpoint Management
We focused on:
Secure Access: Our organization prioritizes secure access to applications and files, Citrix Endpoint Management aligns well with this goal.
Centralized Updates: The centralized update and patch management feature was appealing.
Chose Citrix Endpoint Management
With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To …
Chose Citrix Endpoint Management
Citrix Endpoint Management has given us exactly what we needed plus more! The connectivity options, mobile availability and security has bypassed our needs by far. It has been a very positive experience to use Citrix and no one in our office seems to have any complaints or …
Chose Citrix Endpoint Management
Citrix Endpoint Management has flexible configuration which makes it more efficient and better fit. Other substitutes work well in the sandbox and testing environment, but XenMobile is a great device in all environments. Its integration with other Citrix apps like XenDesktop, …
Chose Citrix Endpoint Management
Xenmobile was just more flexible; allowing us to use different devices and change our active data sync. The cost of a Blackberry enterprise server was also prohibitive, so we moved to XxenMobile.
Chose Citrix Endpoint Management
We couldn't get airwatch to work for us, installation on the devices was much too complex, and support was lacking. I've heard other companies didn't have as much of an issue, but we certainly did. Mobile Iron was evaluated at the surface, but we never brought it in for a …
Chose Citrix Endpoint Management
Because of its flexible configuration, XenMobile was a much better fit for us. ZixOne was a reliable, functional MDM product but only functioned in a sandboxed environment. Despite being sandboxed, it was able to push contacts into the native app; however, it could not do the …
Chose Citrix Endpoint Management
Sure there are other Mobile Device Management solutions on the market, but only XenMobile can deliver Worx Apps, XenDesktop & XenApp so efficiently and securely. It's the only solution on the market (IMO) which can increase end user productivity while at the same time …
Pulseway
Chose Pulseway
Pulseway offers a reliable suite of tools at a reasonable cost. It has a lot of power in it if you are willing to put in the time to configure the automations and such in a way that works for you. They also integrate well with other tools offered by Kaseya.
Chose Pulseway
The 2 major factors were: 1. The fact there was no contract at the time, though later on they pressured us bad to sign long term contracts. We believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or …
Chose Pulseway
I will admit, we started with Pulseway several years ago because we were able to start using it with a free account, which allowed us to install it on some in-house servers and gain experience with it. The other products we looked at all seem to require a considerable …
Chose Pulseway
Pulseway gives information in a better format, and is easier to maneuver then n-able.
Chose Pulseway
Pulseway is more reliable and easier to use.
Chose Pulseway
Pulseway has a more moderate learning curve compared to Nagios, which was overkill for our environment. Nagios also requires a server to run on, and we wanted to separate our monitoring from our hypervisor.
Chose Pulseway
Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was …
Chose Pulseway
I haven't used any competitive products to Pulseway because I haven't found any that truly compare. Once I found Pulseway, I've used nothing else.
Chose Pulseway
It's not a perfect service - disconnects from clients and I have to use ScreenConnect to reconnect to them.
Chose Pulseway
Pulseway is by far the easiest to set up. The dashboard is very straight forward and has very little need for custom configuration. We use Pulseway to review basic server information and compare it to other similar servers to track outliers. It is very easy to see resources, …
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Citrix Endpoint ManagementPulseway
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KACE Systems Management Appliance
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Action1
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User Ratings
Citrix Endpoint ManagementPulseway
Likelihood to Recommend
6.3
(0 ratings)
6.2
(0 ratings)
Usability
8.0
(0 ratings)
7.7
(0 ratings)
Support Rating
9.8
(0 ratings)
9.6
(0 ratings)
User Testimonials
Citrix Endpoint ManagementPulseway
Likelihood to Recommend
Malware on unmanaged and BYO devices can pose a serious risk to corporate resources. Citrix Secure Private Access provides the security controls you need to protect sensitive data—without compromising the employee experience. Monitoring access to applications creates complications for users and IT alike. Citrix Secure Private Access lets you go beyond SSO to provide adaptive authentication, without compromising the user experience.
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Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc. My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
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Pros
  • security: it allows remote wipe of a device
  • compartmentalization: when xenmobile is on the device, it can setup its own client, or have a set portion of the local mail client.
  • mobile support: with a web-based admin portal, no software needs to be setup on a PC to admin remotely [good for on-call techs]
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  • Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
  • Sending notifications on our servers really helps with taking care of issues before they cause downtime.
  • Pulseway's remote desktop client works very well, even over slower internet connections.
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Cons
  • Free / Busy functionality would be great
  • Interface changes more than I'd like
  • Better calendaring interface - more like Outlook would be nice.
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  • File transfer
  • There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
  • There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.
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Usability
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
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The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
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Support Rating
Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
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I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
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Alternatives Considered
Because of its flexible configuration, XenMobile was a much better fit for us. ZixOne was a reliable, functional MDM product but only functioned in a sandboxed environment. Despite being sandboxed, it was able to push contacts into the native app; however, it could not do the same with calendar data which was where our providers had the biggest heartburn. They could handle segregation of email but did not like having to review two separate calendar applications.
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The 2 major factors were: 1. The fact there was no contract at the time, though later on they pressured us bad to sign long term contracts. We believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards. 2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI. Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we originally didn't find enough reason to go through all the work and retraining to change over we Update: Eventually we did make the move to NinjaOne and have been very happy we did as we get much more value from it.
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Return on Investment
  • It provided more safer environment to access corporate emails on personal device. This reduced costs for VPN and access control measures.
  • Most features are compliant with organizational security features, this reduced costs in third party vendor softwares.
  • Web based admin control portal is very efficient, there is no need to install desktop client for admin control. This saved a lot of time during initial deployment.
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  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
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ScreenShots

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report