What users are saying about
170 Ratings
7 Ratings
170 Ratings
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Score 8.1 out of 100
7 Ratings
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Score 2.7 out of 100

Feature Set Ratings

  • Citrix ShareFile ranks higher in 3 feature sets: File Sharing & Management, Cloud Storage Security & Administration, Cloud Storage Platform

File Sharing & Management

8.4

Citrix ShareFile

84%
8.3

SmartVault

83%
Citrix ShareFile ranks higher in 5/7 features

Versioning

9.8
98%
41 Ratings
N/A
0 Ratings

Video files

6.2
62%
35 Ratings
N/A
0 Ratings

Audio files

5.6
56%
34 Ratings
N/A
0 Ratings

Document collaboration

9.6
96%
50 Ratings
10.0
100%
1 Rating

Access control

9.0
90%
52 Ratings
5.0
50%
2 Ratings

File search

9.8
98%
51 Ratings
10.0
100%
1 Rating

Device sync

8.6
86%
46 Ratings
N/A
0 Ratings

Cloud Storage Security & Administration

9.5

Citrix ShareFile

95%
7.0

SmartVault

70%
Citrix ShareFile ranks higher in 3/3 features

User and role management

9.0
90%
49 Ratings
9.0
90%
1 Rating

File organization

9.8
98%
52 Ratings
5.0
50%
2 Ratings

Device management

9.8
98%
41 Ratings
N/A
0 Ratings

Cloud Storage Platform

9.7

Citrix ShareFile

97%
5.0

SmartVault

50%
Citrix ShareFile ranks higher in 3/3 features

Performance

9.7
97%
51 Ratings
5.0
50%
2 Ratings

Reliability

9.8
98%
52 Ratings
5.0
50%
2 Ratings

Storage Reports

9.7
97%
43 Ratings
N/A
0 Ratings

Attribute Ratings

  • Citrix ShareFile is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.9

Citrix ShareFile

99%
57 Ratings
1.1

SmartVault

11%
2 Ratings

Likelihood to Renew

10.0

Citrix ShareFile

100%
4 Ratings

SmartVault

N/A
0 Ratings

Usability

8.3

Citrix ShareFile

83%
15 Ratings

SmartVault

N/A
0 Ratings

Performance

9.0

Citrix ShareFile

90%
26 Ratings

SmartVault

N/A
0 Ratings

Support Rating

8.7

Citrix ShareFile

87%
16 Ratings
2.0

SmartVault

20%
2 Ratings

Likelihood to Recommend

Citrix

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
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SmartVault Corporation

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.
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Pros

Citrix

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
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SmartVault Corporation

  • Easy navigation
  • Email notifications
  • Document previews
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Cons

Citrix

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
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SmartVault Corporation

  • They have cut back on support as have many SaaS companies recently.
  • The documentation can sometimes be a little difficult to follow.
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Pricing Details

Citrix ShareFile

Starting Price

$50 per month

Editions & Modules

Citrix ShareFile editions and modules pricing
EditionModules
Standard$55 ($50)1
Advanced$85 ($77)2
Premium$135 ($122)3
Virtual Data Room$375 ($338)4

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)
  3. per month (billed annually)
  4. per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SmartVault

Starting Price

$0

Editions & Modules

SmartVault editions and modules pricing
EditionModules
Starter161
Professional202
EnterpriseContact sales team3
Accounting Pro404

Footnotes

  1. per user/per month
  2. per user/per month
  3. none
  4. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Citrix

The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
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SmartVault Corporation

No answers on this topic

Usability

Citrix

ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
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SmartVault Corporation

No answers on this topic

Performance

Citrix

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
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SmartVault Corporation

No answers on this topic

Support Rating

Citrix

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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SmartVault Corporation

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.
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Alternatives Considered

Citrix

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
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SmartVault Corporation

Sales team was responsive, price was good, functionality was acceptable
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Return on Investment

Citrix

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
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SmartVault Corporation

  • has made sharing documents with large numbers of clients easier
  • has forced us into using their service, or spending time to find a better alternative, in my experience.
  • Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection
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