Clarabridge (discontinued) vs. MicroStrategy Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 9.4 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
MicroStrategy Analytics
Score 8.5 out of 10
N/A
MicroStrategy Analytics is an enterprise business analytics and mobility platform. Key features include automatic big data analysis and reporting, data discovery and visualization, digital security credentials, and support for mobile devices.N/A
Pricing
Clarabridge (discontinued)MicroStrategy Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)MicroStrategy Analytics
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Must contact sales team for pricing information.
More Pricing Information
Community Pulse
Clarabridge (discontinued)MicroStrategy Analytics
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Clarabridge (discontinued)MicroStrategy Analytics
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
10.0
26 Ratings
20% above category average
Pixel Perfect reports00 Ratings10.023 Ratings
Customizable dashboards00 Ratings10.023 Ratings
Report Formatting Templates00 Ratings10.024 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
10.0
24 Ratings
21% above category average
Drill-down analysis00 Ratings10.022 Ratings
Formatting capabilities00 Ratings10.024 Ratings
Integration with R or other statistical packages00 Ratings10.016 Ratings
Report sharing and collaboration00 Ratings10.023 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
10.0
23 Ratings
18% above category average
Publish to Web00 Ratings10.022 Ratings
Publish to PDF00 Ratings10.023 Ratings
Report Versioning00 Ratings10.020 Ratings
Report Delivery Scheduling00 Ratings10.022 Ratings
Delivery to Remote Servers00 Ratings10.05 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
10.0
22 Ratings
21% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings10.020 Ratings
Location Analytics / Geographic Visualization00 Ratings10.019 Ratings
Predictive Analytics00 Ratings10.018 Ratings
Pattern Recognition and Data Mining00 Ratings10.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
10.0
21 Ratings
15% above category average
Multi-User Support (named login)00 Ratings10.019 Ratings
Role-Based Security Model00 Ratings10.020 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings10.020 Ratings
Report-Level Access Control00 Ratings10.01 Ratings
Single Sign-On (SSO)00 Ratings10.09 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
9.7
19 Ratings
20% above category average
Responsive Design for Web Access00 Ratings10.019 Ratings
Mobile Application00 Ratings10.015 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings10.019 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
MicroStrategy Analytics
10.0
8 Ratings
23% above category average
REST API00 Ratings10.06 Ratings
Javascript API00 Ratings10.07 Ratings
iFrames00 Ratings10.05 Ratings
Java API00 Ratings10.04 Ratings
Themeable User Interface (UI)00 Ratings10.05 Ratings
Customizable Platform (Open Source)00 Ratings10.06 Ratings
Best Alternatives
Clarabridge (discontinued)MicroStrategy Analytics
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clarabridge (discontinued)MicroStrategy Analytics
Likelihood to Recommend
5.0
(4 ratings)
9.9
(47 ratings)
Likelihood to Renew
8.2
(1 ratings)
9.9
(27 ratings)
Usability
-
(0 ratings)
3.2
(5 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
2.2
(5 ratings)
Online Training
-
(0 ratings)
9.0
(5 ratings)
Implementation Rating
-
(0 ratings)
9.0
(4 ratings)
Configurability
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Clarabridge (discontinued)MicroStrategy Analytics
Likelihood to Recommend
Discontinued Products
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Read full review
MicroStrategy
MSTR is great for any organization that is looking for a way to deliver complicated data in an uncomplicated way. From business teams to marketing and finance, several departments benefit from using MSTR to keep track of KPIs enabling teams to make optimizations along the way. MSTR provides great visual representations of data enabling team members to distill thousands of data points into easily digestible charts and graphs
Read full review
Pros
Discontinued Products
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
Read full review
MicroStrategy
  • They sell the product well, and make promises you will actually believe
  • "checks the box" for most features a company would need. Doesn't actually deliver them though
  • They answer the phone in a timely manner. Can't answer your questions or provide support, but the queue time isn't bad
  • They have online documentation. It's not up to date, and likely doesn't reflect the version of software you are using, but hey... they can point to it.
Read full review
Cons
Discontinued Products
  • User interface could be more intuitive.
Read full review
MicroStrategy
  • The graph options are not as robust as an Excel user might want.
  • The metadata layer can sometimes be slower, and it takes a long time for reports to run.
  • Viewing the data feed entered can be cumbersome at times, in terms of validation with reports.
Read full review
Likelihood to Renew
Discontinued Products
Extensive featureset, great customer service.
Read full review
MicroStrategy
I would always choose to renew MicroStrategy as long as they lead the market in features, functionality and price. The support of MicroStrategy is timely and professional, I frequently get answers to my questions within 24 hours and normally have solutions within 48 hours. Training available for MicroStrategy completely covers everything required to be able to expertly use MicroStrategy and understand data warehousing.
Read full review
Usability
Discontinued Products
No answers on this topic
MicroStrategy
The standard grid reporting could look more like the styling and object used for the Import and Visual Insight products. In addition, object properties almost seem to be hidden when first using the product. It's as if they are asking the engineers to only use the presets we make available...and, these presets are 10+ years old. On the positive side, Microstrategy seems to be the only product, not named Cognos, which can scale to Big Data. The product is "hackable" via the SDK or tricking the Intelligence Server to do uncommon things. The Microstrategy development team also seems to be very involved with their OEM partners; especially when it comes to features and enhancements. A large majority of the improvements we suggested have made it into the product or on the roadmap for future enhancements. Only suckas fall for the shiny objects from most other vendors; Microstrategy is really the only choice for Enterprise BI.
Read full review
Reliability and Availability
Discontinued Products
No answers on this topic
MicroStrategy
I've never had an issue with MicroStrategy not being available due to MicroStrategy application malfunction. It is very robust and only failures I've seen were due to user error or the platform the machine running the service failed some how.
Read full review
Performance
Discontinued Products
No answers on this topic
MicroStrategy
Being able to customize the performance based on the business need is extremely powerful. Proper configuration and understanding of the usage pattern is key, if the technical ability of the architect is not at top level, then the product will not be configured correctly which will lead to poor performance.
Read full review
Support Rating
Discontinued Products
No answers on this topic
MicroStrategy
Good user community. Support team is available if you are under AMC. You get decent support after raising the support ticket. If it is product bug they will inform you and let you know which patch will resolve the same.
Read full review
Online Training
Discontinued Products
No answers on this topic
MicroStrategy
I have attended many trainings offered by MicroStrategy; both distance and in-person training. I earned my CRD (Certified Report Developer) certification via the online training. I found the training to be well organized and concise. Overall I will definitely continue to increase my knowledge with MicroStrategy via the online training offering.
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
MicroStrategy
We measured following KPI for the success
  • Increase in Business Feeds Loads
  • Reduction in Controllers Manual Work.
  • Conversion of Manual Work into Systematic Workflows.
  • Increase in Customer Spend
  • Reduction in Service costs
  • Reduction in time-to-market for new campaigns
  • Increase in cross sell and Up sell
  • Error reduction in customer Identification
  • Existing client retained
Read full review
Alternatives Considered
Discontinued Products
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
Read full review
MicroStrategy
Tableau is probably MicroStrategy Analytic's biggest competitor I've noticed over time, and I'm not sure why. Tableau only covers visualizations independently for each business user, which then creates the issues of every employee creating their own version of the data, and then you have 20 versions of the truth. A enterprise data warehouse and MicroStrategy's Visual Insight is a better method.
Read full review
Scalability
Discontinued Products
No answers on this topic
MicroStrategy
This software is extremely scaleable, one can add more core servers which performs as a load balancing. The configurations available to manage usage patterns and daily activity are as high a caliber as any other enterprise level software. This product can be installed on both a windows and unix platform allow for integration on a budget.
Read full review
Return on Investment
Discontinued Products
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Read full review
MicroStrategy
  • MicroStrategy was helpful for reducing the amount of time we needed to spend number crunching large data sets, and in doing so, allowed me as the primary users to spend more time gleaning insights from the data that in turn informed our leadership team to make strategic decisions.
  • By creating numerous canned reports available to all members of the team through email distribution or basic access to the platform, we were able to reduce the time I spent showing people how to pull the data in Microsoft Excel by nearly 40% .
  • We ended up needing to make many changes to the way our DMP was feeding data into MicroStrategy due to incorrect reporting that caused complications in accounting and finance.
Read full review
ScreenShots