What users are saying about
7 Ratings
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Score 5.7 out of 100
248 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

MicroStrategy Analytics

MSTR is great for any organization that is looking for a way to deliver complicated data in an uncomplicated way. From business teams to marketing and finance, several departments benefit from using MSTR to keep track of KPIs enabling teams to make optimizations along the way. MSTR provides great visual representations of data enabling team members to distill thousands of data points into easily digestible charts and graphs
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Clarabridge
MicroStrategy Analytics
6.7
Pixel Perfect reports
Clarabridge
MicroStrategy Analytics
6.5
Customizable dashboards
Clarabridge
MicroStrategy Analytics
7.2
Report Formatting Templates
Clarabridge
MicroStrategy Analytics
6.5

Ad-hoc Reporting

Clarabridge
MicroStrategy Analytics
6.8
Drill-down analysis
Clarabridge
MicroStrategy Analytics
6.9
Formatting capabilities
Clarabridge
MicroStrategy Analytics
7.4
Integration with R or other statistical packages
Clarabridge
MicroStrategy Analytics
6.1
Report sharing and collaboration
Clarabridge
MicroStrategy Analytics
6.7

Report Output and Scheduling

Clarabridge
MicroStrategy Analytics
6.7
Publish to Web
Clarabridge
MicroStrategy Analytics
6.2
Publish to PDF
Clarabridge
MicroStrategy Analytics
7.5
Report Versioning
Clarabridge
MicroStrategy Analytics
7.5
Report Delivery Scheduling
Clarabridge
MicroStrategy Analytics
6.7
Delivery to Remote Servers
Clarabridge
MicroStrategy Analytics
5.8

Data Discovery and Visualization

Clarabridge
MicroStrategy Analytics
7.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
Clarabridge
MicroStrategy Analytics
6.9
Location Analytics / Geographic Visualization
Clarabridge
MicroStrategy Analytics
6.5
Predictive Analytics
Clarabridge
MicroStrategy Analytics
8.9

Access Control and Security

Clarabridge
MicroStrategy Analytics
7.0
Multi-User Support (named login)
Clarabridge
MicroStrategy Analytics
6.9
Role-Based Security Model
Clarabridge
MicroStrategy Analytics
7.2
Multiple Access Permission Levels (Create, Read, Delete)
Clarabridge
MicroStrategy Analytics
6.8
Single Sign-On (SSO)
Clarabridge
MicroStrategy Analytics
7.2

Mobile Capabilities

Clarabridge
MicroStrategy Analytics
7.1
Responsive Design for Web Access
Clarabridge
MicroStrategy Analytics
6.1
Dedicated iOS Application
Clarabridge
MicroStrategy Analytics
8.1
Dedicated Android Application
Clarabridge
MicroStrategy Analytics
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Clarabridge
MicroStrategy Analytics
6.3

Application Program Interfaces (APIs) / Embedding

Clarabridge
MicroStrategy Analytics
8.1
REST API
Clarabridge
MicroStrategy Analytics
7.2
Javascript API
Clarabridge
MicroStrategy Analytics
8.1
iFrames
Clarabridge
MicroStrategy Analytics
8.5
Java API
Clarabridge
MicroStrategy Analytics
8.5
Themeable User Interface (UI)
Clarabridge
MicroStrategy Analytics
8.6
Customizable Platform (Open Source)
Clarabridge
MicroStrategy Analytics
8.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

MicroStrategy Analytics

  • They sell the product well, and make promises you will actually believe
  • "checks the box" for most features a company would need. Doesn't actually deliver them though
  • They answer the phone in a timely manner. Can't answer your questions or provide support, but the queue time isn't bad
  • They have online documentation. It's not up to date, and likely doesn't reflect the version of software you are using, but hey... they can point to it.
Jeff Harris | TrustRadius Reviewer

Cons

Clarabridge

  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
Anonymous | TrustRadius Reviewer

MicroStrategy Analytics

  • The graph options are not as robust as an Excel user might want.
  • The metadata layer can sometimes be slower, and it takes a long time for reports to run.
  • Viewing the data feed entered can be cumbersome at times, in terms of validation with reports.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.9
Based on 27 answers
I would always choose to renew MicroStrategy as long as they lead the market in features, functionality and price. The support of MicroStrategy is timely and professional, I frequently get answers to my questions within 24 hours and normally have solutions within 48 hours. Training available for MicroStrategy completely covers everything required to be able to expertly use MicroStrategy and understand data warehousing.
Paul Campbell | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 6.9
Based on 6 answers
The standard grid reporting could look more like the styling and object used for the Import and Visual Insight products. In addition, object properties almost seem to be hidden when first using the product. It's as if they are asking the engineers to only use the presets we make available...and, these presets are 10+ years old. On the positive side, Microstrategy seems to be the only product, not named Cognos, which can scale to Big Data. The product is "hackable" via the SDK or tricking the Intelligence Server to do uncommon things. The Microstrategy development team also seems to be very involved with their OEM partners; especially when it comes to features and enhancements. A large majority of the improvements we suggested have made it into the product or on the roadmap for future enhancements. Only suckas fall for the shiny objects from most other vendors; Microstrategy is really the only choice for Enterprise BI.
Wm. Dexter Jones | TrustRadius Reviewer

Reliability and Availability

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 3 answers
I've never had an issue with MicroStrategy not being available due to MicroStrategy application malfunction. It is very robust and only failures I've seen were due to user error or the platform the machine running the service failed some how.
Paul Campbell | TrustRadius Reviewer

Performance

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 3 answers
Being able to customize the performance based on the business need is extremely powerful. Proper configuration and understanding of the usage pattern is key, if the technical ability of the architect is not at top level, then the product will not be configured correctly which will lead to poor performance.
Paul Campbell | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 5.9
Based on 9 answers
MicroStrategy's support is very good. We don't have a lot of technical issues in the first place, but when we do have to open a case with them, their front-line engineers seem very capable and resolve most of the issues without escalation. Our sales team is also very good and keeps us in the loop on new features and makes sure we are satisfied customers.
Mark McCully | TrustRadius Reviewer

Online Training

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 5 answers
I have attended many trainings offered by MicroStrategy; both distance and in-person training. I earned my CRD (Certified Report Developer) certification via the online training. I found the training to be well organized and concise. Overall I will definitely continue to increase my knowledge with MicroStrategy via the online training offering.
Shawn Stephens | TrustRadius Reviewer

Implementation Rating

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 7 answers
We measured following KPI for the success
  • Increase in Business Feeds Loads
  • Reduction in Controllers Manual Work.
  • Conversion of Manual Work into Systematic Workflows.
  • Increase in Customer Spend
  • Reduction in Service costs
  • Reduction in time-to-market for new campaigns
  • Increase in cross sell and Up sell
  • Error reduction in customer Identification
  • Existing client retained
Dharmesh Shah | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer

MicroStrategy Analytics

Tableau is probably MicroStrategy Analytic's biggest competitor I've noticed over time, and I'm not sure why. Tableau only covers visualizations independently for each business user, which then creates the issues of every employee creating their own version of the data, and then you have 20 versions of the truth. A enterprise data warehouse and MicroStrategy's Visual Insight is a better method.
Anonymous | TrustRadius Reviewer

Scalability

Clarabridge

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 2 answers
This software is extremely scaleable, one can add more core servers which performs as a load balancing. The configurations available to manage usage patterns and daily activity are as high a caliber as any other enterprise level software. This product can be installed on both a windows and unix platform allow for integration on a budget.
Paul Campbell | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Gino Abbate III, MBA | TrustRadius Reviewer

MicroStrategy Analytics

  • MicroStrategy was helpful for reducing the amount of time we needed to spend number crunching large data sets, and in doing so, allowed me as the primary users to spend more time gleaning insights from the data that in turn informed our leadership team to make strategic decisions.
  • By creating numerous canned reports available to all members of the team through email distribution or basic access to the platform, we were able to reduce the time I spent showing people how to pull the data in Microsoft Excel by nearly 40% .
  • We ended up needing to make many changes to the way our DMP was feeding data into MicroStrategy due to incorrect reporting that caused complications in accounting and finance.
Toreyan Clarke | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MicroStrategy Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clarabridge
5.0
MicroStrategy Analytics
7.1

Likelihood to Renew

Clarabridge
MicroStrategy Analytics
9.9

Usability

Clarabridge
MicroStrategy Analytics
6.9

Reliability and Availability

Clarabridge
MicroStrategy Analytics
9.0

Performance

Clarabridge
MicroStrategy Analytics
9.0

Support Rating

Clarabridge
MicroStrategy Analytics
5.9

Online Training

Clarabridge
MicroStrategy Analytics
9.0

Implementation Rating

Clarabridge
MicroStrategy Analytics
9.0

Scalability

Clarabridge
MicroStrategy Analytics
9.0

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