What users are saying about
7 Ratings
10 Ratings
7 Ratings
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Score 5.7 out of 100
10 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

SocialPilot

It is budget-friendly and is able to support major social sites that businesses use to promote their products leading to massive page visits. It allows a user to upload custom images and videos to help in beautifying the campaigns and it is easy to add team members and assign tasks so that there is a smooth workflow in digital marketing.
Daniel Cooper | TrustRadius Reviewer

Feature Rating Comparison

Publishing

Clarabridge
SocialPilot
9.1
Content planning and scheduling
Clarabridge
SocialPilot
9.1
Workflow management
Clarabridge
SocialPilot
9.1

Engagement

Clarabridge
SocialPilot
8.9
Bulk actions
Clarabridge
SocialPilot
8.9

Marketing

Clarabridge
SocialPilot
8.8
Content marketing
Clarabridge
SocialPilot
9.1
Paid media management
Clarabridge
SocialPilot
8.6

Channel coverage/integration

Clarabridge
SocialPilot
9.1
Twitter
Clarabridge
SocialPilot
9.1
Facebook
Clarabridge
SocialPilot
9.1
LinkedIn
Clarabridge
SocialPilot
9.1
Instagram
Clarabridge
SocialPilot
9.1
Pinterest
Clarabridge
SocialPilot
9.0

Reporting/analytics

Clarabridge
SocialPilot
9.1
Campaign success analytics
Clarabridge
SocialPilot
9.1
Real-time tracking
Clarabridge
SocialPilot
9.0

Account management

Clarabridge
SocialPilot
9.6
Role-based user permissions & privileges
Clarabridge
SocialPilot
9.1
Mobile access
Clarabridge
SocialPilot
10.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

SocialPilot

  • The analytics feature is fairly well-laid out and is easy for clients to understand their reports
  • When you start drafting a post, you can tweak the individual social platform posts without affecting the others. This saves a lot of time.
  • The ability to have contributors create drafts that must be approved by a manager is fantastic and very user-friendly. It's also not an add-on or extra cost like other tools.
Josh Walker | TrustRadius Reviewer

Cons

Clarabridge

  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
Anonymous | TrustRadius Reviewer

SocialPilot

  • [I feel] Instagram analytics are lacking
  • The free plan is not complete
Daniel Cooper | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

SocialPilot

SocialPilot 9.0
Based on 1 answer
It is powerful yet so easy to use. The social media analytics provided by this platform are easy to understand. The client's social accounts are managed easily through the client management feature without the need of waiting for the client to make you the admin to manage their page.
Daniel Cooper | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

SocialPilot

SocialPilot 9.0
Based on 1 answer
They help users make the most of SocialPilot and queries are attended to almost immediately. They even allow us to attach media to help the support team understand the query better.
Daniel Cooper | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer

SocialPilot

Josh Walker | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Gino Abbate III, MBA | TrustRadius Reviewer

SocialPilot

  • SocialPilot has helped us become more efficient in social media scheduling for our clients
  • It has reduced the amount of time it takes to draft content as well as get approval from clients
Josh Walker | TrustRadius Reviewer

Screenshots

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clarabridge Editions & Modules

Additional Pricing Details

SocialPilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$30.00

SocialPilot Editions & Modules

Edition
Professional Plan$30.001
Small Team Plan$50.002
Agency Plan$100.003
  1. per month - Manage 25 Social Media Accounts
  2. per month - Manage 50 Social Media Accounts
  3. per month - Manage 100 Social Media Accounts
Additional Pricing Details
Start with an Individual Plan at just $8.33/month (Billed annually). This allows social media marketers to manage up to 5 social media accounts, publish 50 posts a day, and discover curated content.

Rating Summary

Likelihood to Recommend

Clarabridge
5.0
SocialPilot
9.1

Usability

Clarabridge
SocialPilot
9.0

Support Rating

Clarabridge
SocialPilot
9.0

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