What users are saying about
10 Ratings
8 Ratings
10 Ratings
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Score 7.8 out of 100
8 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Hiver
Customer data management / contact management
Claritysoft
9.3
Hiver
Workflow management
Claritysoft
9.0
Hiver
Territory management
Claritysoft
8.2
Hiver
Opportunity management
Claritysoft
8.8
Hiver
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Hiver
Quote & order management
Claritysoft
7.5
Hiver
Interaction tracking
Claritysoft
9.0
Hiver
Channel / partner relationship management
Claritysoft
8.2
Hiver

Customer Service & Support

Claritysoft
10.0
Hiver
Help desk management
Claritysoft
10.0
Hiver

Marketing Automation

Claritysoft
8.8
Hiver
Lead management
Claritysoft
8.8
Hiver
Email marketing
Claritysoft
8.8
Hiver

CRM Project Management

Claritysoft
9.2
Hiver
Task management
Claritysoft
10.0
Hiver
Billing and invoicing management
Claritysoft
9.0
Hiver
Reporting
Claritysoft
8.5
Hiver

CRM Reporting & Analytics

Claritysoft
9.3
Hiver
Forecasting
Claritysoft
9.0
Hiver
Pipeline visualization
Claritysoft
9.0
Hiver
Customizable reports
Claritysoft
10.0
Hiver

Customization

Claritysoft
8.8
Hiver
Custom fields
Claritysoft
8.7
Hiver
Custom objects
Claritysoft
8.3
Hiver
API for custom integration
Claritysoft
9.3
Hiver

Security

Claritysoft
9.0
Hiver
Single sign-on capability
Claritysoft
8.5
Hiver
Role-based user permissions
Claritysoft
9.5
Hiver

Platform

Claritysoft
6.5
Hiver
Mobile access
Claritysoft
6.5
Hiver

Incident and problem management

Claritysoft
Hiver
9.0
Organize and prioritize service tickets
Claritysoft
Hiver
8.9
Ticket creation and submission
Claritysoft
Hiver
9.0
Ticket response
Claritysoft
Hiver
9.0

Multi-Channel Help

Claritysoft
Hiver
9.0
Email support
Claritysoft
Hiver
9.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

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