Clear C2 C2CRM vs Freshdesk | TrustRadius

What users are saying about

Score 9 out of 10

Based on 3 reviews and ratings

Score 8.4 out of 10

Based on 230 reviews and ratings

Feature Rating Comparison

Clear C2 C2CRM

Freshdesk

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Clear C2 C2CRM

Freshdesk

Case management

Call center management

Help desk management

Clear C2 C2CRM

Freshdesk

Lead management

Email marketing

Clear C2 C2CRM

Freshdesk

Task management

Billing and invoicing management

Reporting

Clear C2 C2CRM

Freshdesk

Forecasting

Pipeline visualization

Customizable reports

Clear C2 C2CRM

Freshdesk

Custom fields

Custom objects

Scripting environment

API for custom integration

Clear C2 C2CRM

Freshdesk

Single sign-on capability

Role-based user permissions

Clear C2 C2CRM

Freshdesk

Social data

Social engagement

Clear C2 C2CRM

Freshdesk

Marketing automation

Compensation management

Clear C2 C2CRM

Freshdesk

Mobile access

Clear C2 C2CRM

Freshdesk

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

Clear C2 C2CRM

Freshdesk

External knowledge base

Internal knowledge base

Clear C2 C2CRM

Freshdesk

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

Communicating well with us
Understanding our unique needs
Quick responses for customized needs

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Inside Sales Manager

AiphoneElectrical & Electronic Manufacturing, 51-200 employees

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A built-in phone system that clients use to reach our agents
Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
The support portal is a one-stop destination where customers find answers and reach out for help.
The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.

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Elizabeth Cassidy

Senior Analyst, Customer Analytics

Alliance Data Card ServicesFinancial Services, 5001-10,000 employees

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Cons

It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
It possesses all the features we needed most, but there should be remote access and asset management too.
High-quality networking is required to complete the procedure otherwise its various features can be lost.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Reporting is a bit awkward sometimes, but you can level up for better reporting
The client onboarding to get them user accounts isn't always clearly defined
There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing

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Creative Director

Links Technology SolutionsInternet, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Freshdesk 10.0

Based on 4 answers

Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated

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Jeffery Albertson

System Administrator

Warren County R-III School DistrictEducation Management, 201-500 employees

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Usability

Clear C2 C2CRM 9.0

Based on 1 answer

I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 1 answers on this topic

Freshdesk 8.8

Based on 18 answers

Freshdesk is by far the easiest to use Help Desk software that I have ever used. It is much simpler for day to day use. While it lacks some of the invoicing and CRM features of more cumbersome software, it more than makes up for this by being easy to use and quick for users to learn. The setup was fast as well.

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Owner

Seidl EnterprisesMarketing & Advertising, 11-50 employees

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Support Rating

Clear C2 C2CRM 9.0

Based on 1 answer

C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 1 answers on this topic

Freshdesk 9.1

Based on 19 answers

Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.

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Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Freshdesk 10.0

Based on 2 answers

No, it is easy to do

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Network & System Specialist

De Heus LLCMachinery, 1001-5000 employees

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Alternatives Considered

I HIGHLY recommend Clear C2 C2CRM above any other platform.

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Inside Sales Manager

AiphoneElectrical & Electronic Manufacturing, 51-200 employees

View all 2 answers on this topic

ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.

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Verified User

Manager in Information Technology

Industrial Automation Company, 51-200 employees

View all 66 answers on this topic

Return on Investment

Positive Management of Special Offers
Positive Management of Strategic Goals
Positive Management of Projects/Forecasting

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Inside Sales Manager

AiphoneElectrical & Electronic Manufacturing, 51-200 employees

View all 2 answers on this topic

The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.

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Verified User

Director in Customer Service

Marketing and Advertising Company, 51-200 employees

View all 66 answers on this topic

Screenshots

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See All (5) Freshdesk Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Clear C2 C2CRM Editions & Modules

—

Additional Pricing Details

Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Freshdesk Editions & Modules

Edition

Sprout	Free
Blossom	$15.00²
Garden	$35.00²
Estate	$49.00²
Forest	$99.00²
Estate Omnichannel	$79.00²
Forest Omnichannel	$139.00²

none
Per Agent/Per Month (billed annually)

Additional Pricing Details

Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Rating Summary

Clear C2 C2CRM

Freshdesk

Clear C2 C2CRM

Freshdesk

Clear C2 C2CRM

Freshdesk

Clear C2 C2CRM

Freshdesk

Clear C2 C2CRM

Freshdesk

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