What users are saying about
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Top Rated
230 Ratings
3 Ratings
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Score 9 out of 100

Freshdesk

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Top Rated
230 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Freshdesk

Freshdesk does not meet expectations by requiring such a complicated installation for desktop computers, which makes it suitable mainly if you are going to work from the cloud. Based on that it is feasible that the information of each attendance performed is stored online instead of downloading it. The situation where Freshdesk can be most useful is when you need to constantly review lists of support tickets. As easy as it is to find your way around the platform and organize such lists, there is no problem in needing data quickly. It is recommended to improve the support operations of any type of startup, mainly because its model is much more adaptable to the type of small business that can pay more attention to a specific customer.
Maria Wiley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Freshdesk
Customer data management / contact management
Clear C2 C2CRM
9.0
Freshdesk
Workflow management
Clear C2 C2CRM
9.7
Freshdesk
Territory management
Clear C2 C2CRM
8.6
Freshdesk
Opportunity management
Clear C2 C2CRM
9.3
Freshdesk
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.7
Freshdesk
Contract management
Clear C2 C2CRM
10.0
Freshdesk
Quote & order management
Clear C2 C2CRM
9.0
Freshdesk
Interaction tracking
Clear C2 C2CRM
9.0
Freshdesk
Channel / partner relationship management
Clear C2 C2CRM
9.0
Freshdesk

Customer Service & Support

Clear C2 C2CRM
9.5
Freshdesk
Case management
Clear C2 C2CRM
10.0
Freshdesk
Call center management
Clear C2 C2CRM
9.3
Freshdesk
Help desk management
Clear C2 C2CRM
9.3
Freshdesk

Marketing Automation

Clear C2 C2CRM
9.8
Freshdesk
Lead management
Clear C2 C2CRM
10.0
Freshdesk
Email marketing
Clear C2 C2CRM
9.7
Freshdesk

CRM Project Management

Clear C2 C2CRM
9.2
Freshdesk
Task management
Clear C2 C2CRM
9.3
Freshdesk
Billing and invoicing management
Clear C2 C2CRM
9.0
Freshdesk
Reporting
Clear C2 C2CRM
9.3
Freshdesk

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Freshdesk
Forecasting
Clear C2 C2CRM
9.7
Freshdesk
Pipeline visualization
Clear C2 C2CRM
9.0
Freshdesk
Customizable reports
Clear C2 C2CRM
9.0
Freshdesk

Customization

Clear C2 C2CRM
9.2
Freshdesk
Custom fields
Clear C2 C2CRM
9.3
Freshdesk
Custom objects
Clear C2 C2CRM
9.0
Freshdesk
Scripting environment
Clear C2 C2CRM
9.3
Freshdesk
API for custom integration
Clear C2 C2CRM
9.0
Freshdesk

Security

Clear C2 C2CRM
8.8
Freshdesk
Single sign-on capability
Clear C2 C2CRM
9.0
Freshdesk
Role-based user permissions
Clear C2 C2CRM
8.6
Freshdesk

Social CRM

Clear C2 C2CRM
9.5
Freshdesk
Social data
Clear C2 C2CRM
10.0
Freshdesk
Social engagement
Clear C2 C2CRM
9.0
Freshdesk

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Freshdesk
Marketing automation
Clear C2 C2CRM
9.0
Freshdesk
Compensation management
Clear C2 C2CRM
8.0
Freshdesk

Platform

Clear C2 C2CRM
7.0
Freshdesk
Mobile access
Clear C2 C2CRM
7.0
Freshdesk

Incident and problem management

Clear C2 C2CRM
Freshdesk
8.7
Organize and prioritize service tickets
Clear C2 C2CRM
Freshdesk
9.0
Expert directory
Clear C2 C2CRM
Freshdesk
8.4
Subscription-based notifications
Clear C2 C2CRM
Freshdesk
8.4
ITSM collaboration and documentation
Clear C2 C2CRM
Freshdesk
7.6
Ticket creation and submission
Clear C2 C2CRM
Freshdesk
9.3
Ticket response
Clear C2 C2CRM
Freshdesk
9.7

Self Help Community

Clear C2 C2CRM
Freshdesk
8.3
External knowledge base
Clear C2 C2CRM
Freshdesk
8.7
Internal knowledge base
Clear C2 C2CRM
Freshdesk
7.9

Multi-Channel Help

Clear C2 C2CRM
Freshdesk
7.4
Customer portal
Clear C2 C2CRM
Freshdesk
8.4
IVR
Clear C2 C2CRM
Freshdesk
3.0
Social integration
Clear C2 C2CRM
Freshdesk
7.6
Email support
Clear C2 C2CRM
Freshdesk
9.8
Help Desk CRM integration
Clear C2 C2CRM
Freshdesk
8.3

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Freshdesk

  • A built-in phone system that clients use to reach our agents
  • Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
  • The support portal is a one-stop destination where customers find answers and reach out for help.
  • The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.
Elizabeth Cassidy | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Freshdesk

  • Reporting is a bit awkward sometimes, but you can level up for better reporting
  • The client onboarding to get them user accounts isn't always clearly defined
  • There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
John Reitz | TrustRadius Reviewer

Likelihood to Renew

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Freshdesk

Freshdesk 8.8
Based on 18 answers
Freshdesk is by far the easiest to use Help Desk software that I have ever used. It is much simpler for day to day use. While it lacks some of the invoicing and CRM features of more cumbersome software, it more than makes up for this by being easy to use and quick for users to learn. The setup was fast as well.
Mikel Seidl | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Freshdesk

Freshdesk 9.1
Based on 19 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
Anonymous | TrustRadius Reviewer

Implementation Rating

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Freshdesk

ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.
Anonymous | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Freshdesk

  • The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
  • We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
SproutFree
Blossom$15.002
Garden$35.002
Estate$49.002
Forest$99.002
Estate Omnichannel$79.002
Forest Omnichannel$139.002
  1. none
  2. Per Agent/Per Month (billed annually)
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.3
Freshdesk
8.6

Likelihood to Renew

Clear C2 C2CRM
Freshdesk
10.0

Usability

Clear C2 C2CRM
9.0
Freshdesk
8.8

Support Rating

Clear C2 C2CRM
9.0
Freshdesk
9.1

Implementation Rating

Clear C2 C2CRM
Freshdesk
10.0

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