Clear C2 C2CRM vs. Freshdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clear C2 C2CRM
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Clear C2 is a 20yr CRM software development company based in Dallas, TX. They describe their CRM solution C2CRM as robust yet easy to use. It is built for companies of all industries and sizes (10 user minimum), and presented as a customizable CRM designed to drive sales, mange customer relationships and automate internal processes.
$37
per month per user
Freshdesk
Score 8.6 out of 10
N/A
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support…
$0
Up to 10 agents per user
Pricing
Clear C2 C2CRMFreshdesk
Editions & Modules
No answers on this topic
Free
$0
Up to 10 agents
Growth
$15
per month per agent
Pro
$49
per month per agent
Enterprise
$69
per month per agent
Offerings
Pricing Offerings
Clear C2 C2CRMFreshdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCore package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)
More Pricing Information
Features
Clear C2 C2CRMFreshdesk
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Clear C2 C2CRM
8.6
3 Ratings
8% above category average
Freshdesk
-
Ratings
Customer data management / contact management9.03 Ratings00 Ratings
Workflow management8.33 Ratings00 Ratings
Territory management8.93 Ratings00 Ratings
Opportunity management8.23 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.13 Ratings00 Ratings
Contract management8.32 Ratings00 Ratings
Quote & order management9.03 Ratings00 Ratings
Interaction tracking8.12 Ratings00 Ratings
Channel / partner relationship management8.12 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Clear C2 C2CRM
8.8
3 Ratings
12% above category average
Freshdesk
-
Ratings
Case management9.23 Ratings00 Ratings
Call center management8.23 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Clear C2 C2CRM
8.7
3 Ratings
10% above category average
Freshdesk
-
Ratings
Lead management9.12 Ratings00 Ratings
Email marketing8.33 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Clear C2 C2CRM
8.4
3 Ratings
8% above category average
Freshdesk
-
Ratings
Task management9.03 Ratings00 Ratings
Billing and invoicing management8.12 Ratings00 Ratings
Reporting8.23 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Clear C2 C2CRM
8.8
3 Ratings
13% above category average
Freshdesk
-
Ratings
Forecasting9.13 Ratings00 Ratings
Pipeline visualization9.03 Ratings00 Ratings
Customizable reports8.23 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Clear C2 C2CRM
8.6
3 Ratings
10% above category average
Freshdesk
-
Ratings
Custom fields9.03 Ratings00 Ratings
Custom objects8.12 Ratings00 Ratings
Scripting environment9.03 Ratings00 Ratings
API for custom integration8.12 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Clear C2 C2CRM
8.5
3 Ratings
1% above category average
Freshdesk
-
Ratings
Single sign-on capability8.12 Ratings00 Ratings
Role-based user permissions8.93 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Clear C2 C2CRM
8.6
2 Ratings
14% above category average
Freshdesk
-
Ratings
Social data9.12 Ratings00 Ratings
Social engagement8.12 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Clear C2 C2CRM
8.5
2 Ratings
13% above category average
Freshdesk
-
Ratings
Marketing automation9.02 Ratings00 Ratings
Compensation management8.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Clear C2 C2CRM
7.9
2 Ratings
5% above category average
Freshdesk
-
Ratings
Mobile access7.92 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Clear C2 C2CRM
-
Ratings
Freshdesk
8.5
74 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.970 Ratings
Expert directory00 Ratings7.949 Ratings
Subscription-based notifications00 Ratings8.43 Ratings
ITSM collaboration and documentation00 Ratings7.64 Ratings
Ticket creation and submission00 Ratings9.072 Ratings
Ticket response00 Ratings9.072 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Clear C2 C2CRM
-
Ratings
Freshdesk
8.3
66 Ratings
2% above category average
External knowledge base00 Ratings8.061 Ratings
Internal knowledge base00 Ratings8.661 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Clear C2 C2CRM
-
Ratings
Freshdesk
8.4
71 Ratings
4% above category average
Customer portal00 Ratings8.562 Ratings
IVR00 Ratings8.124 Ratings
Social integration00 Ratings8.543 Ratings
Email support00 Ratings9.071 Ratings
Help Desk CRM integration00 Ratings7.946 Ratings
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Clear C2 C2CRMFreshdesk
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User Ratings
Clear C2 C2CRMFreshdesk
Likelihood to Recommend
9.0
(3 ratings)
8.5
(142 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(11 ratings)
Usability
9.0
(2 ratings)
8.5
(33 ratings)
Availability
-
(0 ratings)
9.2
(3 ratings)
Performance
-
(0 ratings)
7.8
(3 ratings)
Support Rating
9.0
(2 ratings)
8.7
(34 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.8
(72 ratings)
Configurability
-
(0 ratings)
9.2
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.2
(2 ratings)
Ease of integration
-
(0 ratings)
8.2
(2 ratings)
Product Scalability
-
(0 ratings)
9.2
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
Clear C2 C2CRMFreshdesk
Likelihood to Recommend
Clear C2 C2CRM
It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review
Freshworks Inc
Good for our small team and keeps us all on the same page. In my experience, clients have an issue with our software and they email us, we're immediately notified and begin executing scenarios depending on the issue. In my opinion, Freshdesk is not great for documenting phone calls where an issue needs to be documented or those emails when multiple issues are sent. Also, it can be troublesome when someone in a thread replies to an email and it creates a new ticket - so involving multiple people is sometimes a concern in Freshdesk.
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Pros
Clear C2 C2CRM
  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review
Freshworks Inc
  • Follow up on all conversations that enter and are easy to use by the employee and save responses ready for use.
  • Find out the average rate of the number of conversations that occur in the company and conduct the analysis.
  • There is a feature it allows one to take a permit in the name of the employee who responds to the conversation and to know the problem faced by the customer and the solution.
Read full review
Cons
Clear C2 C2CRM
  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review
Freshworks Inc
  • I wish that their development was more present in the community forums. There are questions and feature requests that are left unanswered. I know that all requested features cannot be fulfilled, but I would rather have a "sorry can't do" answer (ideally with a short explanation as to why not) than not knowing if it will ever be developed.
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Likelihood to Renew
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
We are extremely happy with Freshdesk and can foresee using it for the next year. We might only consider using a different platform if our average daily ticket volume reaches four digits and its AI isn’t enough to handle our needs by then. While we haven’t tested this yet, we have read reviews that it’s AI capabilities are lacking
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Usability
Clear C2 C2CRM
I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
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Freshworks Inc
I gave it a rating of 9 out of 10 because they delivered on everything we asked them to do. Easy to setup, easy to deploy to end users, easy to customize, easy to enter tickets and so much more. Our experience with their support is top notch! After opening a ticket for support they call use back within 10 minutes every time!
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Reliability and Availability
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
I have encountered a lot of errors in the Freshdesk, however, they tend to resolve it on priority or at least they will share the timeline by when this can be resolved. Most of the time the issue has been from the other partner's end. They take time to resolve their vendor issues and they don't have any timelines in case of developed app errors.
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Performance
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
The reports take a lot of time to download if the time period is large. Also, the tickets take their sweet time to open and load. It is not fast as Zendesk. Only 30 tickets are visible in a single go and there isn't any option to select all. If we need to change the pages and dashboards it takes a lot of time to open.
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Support Rating
Clear C2 C2CRM
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
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Freshworks Inc
The main thing about Freshdesk user service is that once a request has been made for information about a feature of the platform, the support team responds to tickets quickly, within a day of writing and submitting them, with information that is concise enough so that there is no need to ask for help on the same topic again.
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In-Person Training
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
In-person training is provided to all the agents and it is very easy to learn the basics of the Freshdesk interface. Solving tickets via dashboards, replying to the guest queries in bulk via Freshdesk. The training which is a bit hard is creating the logic according to the ticket flow and intergeration.
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Online Training
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
This tool is no doubt easy to learn but in-person training is a lot better than online training. It takes time to grasp things in the online training, however, in pandemic we have done all the training online. Apart from a bit more time we haven't faced any issues with online training.
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Implementation Rating
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
It's hard for me to speak in detail about implementation since I don't overlook that part of the business, what I do know, however, is that on the day my business partner said we were getting, we got it, and were using it the very next day. Knowing my business partner like I do, if there were any problems I'd have heard about them, several times, and with increased frustration. His silence tells me all I need to know. Since then, there's been absolutely no problems whatsoever.
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Alternatives Considered
Clear C2 C2CRM
I HIGHLY recommend Clear C2 C2CRM above any other platform.
Read full review
Freshworks Inc
Freshdesk stacks up against Zoho Desk, Zendesk Support Suite, and Freshservice in terms of accurate time tracking, pricing, ease of use, and app integration. Zoho Desk does not support real-time tracking and is not very user-friendly, though it works well with knowledge base CRMs. Zendesk Support Suite is good in time-tracking but not really effective in calculating turnaround times. Freshservice is very technical. Freshdesk is a combination of all three. It is a one-stop shop and is great for its price.
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Contract Terms and Pricing Model
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
The pricing we had taken is on yearly basis but the subscription and billing frequency that we have is on monthly basis. I would not want to make any changes to it, it is a seamless process with all the contract terms and we both agreed on it. It should be as per the customer's need.
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Scalability
Clear C2 C2CRM
No answers on this topic
Freshworks Inc
The product they have developed is amazing. They have made different products for emails, tickets, chats & calls as well. It is flexible according to multiple departments. The finance team can use it, the Customer support team is using it, we can use it in call centres, emails etc. We can use these tickets internally as well to create child tickets and assign them to different departments for query resolution.
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Return on Investment
Clear C2 C2CRM
  • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
  • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
  • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
Read full review
Freshworks Inc
  • Freshdesk has greatly reduced the time we spend assisting our customers by leveraging features such as canned replies and integrated support articles.
  • We've integrated automated alerts for support tickets which allow us to multitask - we focus on other issues and switch to providing support only when needed.
  • Our resolution time and turnaround time have decreased dramatically.
  • We are able to easily keep track of our support performance.
Read full review
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